Bloomex Reviews and Complaints

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • Bloomex Australia Review



    To be fair I didn't see the flowers in person, only photos. I am away on business for a few weeks in Wellington, but the pictures looked great and the recipient (my wife) was very pleased for her Birthday. Delivery was to Melbourne and was made on the day I had asked for. Site was easy to navigate and had no issues at any point in the process. It was short notice but it all worked out. More...
    (Delivery Services)
  • Gourmet Collection Basket



    It was my friend's birthday on April 3rd and although we've been close for years now, we're separated by distance (she now lives in Edmonton, I am still in our hometown of Surrey). I was able to send her a sweets basket and my friend was extremely thrilled. She was going on about how nice of a gesture it was from me and how she really haad been enjoying the snacks. I'm not sure what exactly ended up in the basket but what I ordered was the Gourmet Collection I which says it's a mix of "6 decadent treats." It's very nice that even with a lot of... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    VCOLE's Picture   VCOLE    0 Comments   Comments
  • Bloomex Australia



    Absolutely pathetic! Ordered flowers for next day delivery (mother's birthday), got email same day saying theyd been delivered, paid extra for Saturday delivery, order clearly dated for Saturday so contacted Bloomex who assure me that they were not delivered but everything is in place for the Saturday delivery. Saturday 3pm, on calling mother to ask if she liked the flowers she hasn't received anything. I call Bloomex again, to be told they've been 'despatched' and will definitely be delivered as its set for delivery by 5pm. So theyre being delivered Saturday by... More...
    (Miscellaneous)
    KECO's Picture   KECO    0 Comments   Comments
  • Terrific Value in Toronto



    I have never done the whole ordering flowers online thing so it was with a bit of skepticism that I went into this. Unfortunately an injury has left me unable to get around much for the next few months so it seemed like a good solution for me in the interim. I ordered a dozen mixed roses plus a vase and teddy bear from Bloomex.ca on March 16. Turns out my skepticism was unfounded! The flowers turned out beautifull and brightend the perosn's day. I am in Vaughan and the flowers were ordered to Yonge and Sheppard in Toronto. So I certainly cant speak for everyone but from my experience... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    PW22's Picture   PW22    0 Comments   Comments
  • Bloomex Australia was good



    I'm in Canada and my partner is in Australia for a business trip for the next 3 weeks (already been down there 2 weeks.) I wanted to send them a bouquet to let them know I was thinking of them and missed them. Unfortunately once I started looking at prices in AUS they were quite high on a lot of sites. Not with Bloomex Australia, and I recognized the company name as they do business here as well. Everything worked out splendid. My sincere recommendation for this company. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    kj175's Picture   kj175    0 Comments   Comments
  • Good Service



    Just wanted to stop by again and express my gratitude for this company. The flowers were lovely and the recipient was very happy. It's quite nice to know that it's no problem to get flowers to loved ones. Most recently I ordered a chocolate gift basket for a loved one at school. They were very happy that I had the peace of mind to send it. I got an email the next day from them thanking me, so now I am thanking Bloomex. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    KGredd's Picture   KGredd    0 Comments   Comments
  • Unbelievable Liars And Disgusting Service



    Appalling. Absolutely. I ordered roses, teddy bear, card and chocolates for my Fiancee for Valentine's Day and when I saw the product(s), I was horrified. The roses weren't the right selection, the teddy bear looked like a Reject Shop special and the card was plain and boring. Not to mention the chocolates were the wrong ones too as I was supposed to get the large chocolates but received the small box. Their website is full of lies. There are no outlets in the A.C.T and they don't deliver within 24 hours, well, even 48 for that matter. Bloomex should close down. They are a... More...
    (Shopping, Chain Stores)
    kryptic2014's Picture   kryptic2014    0 Comments   Comments
  • Rotten roses



    I picked up 500 roses from the Bunches Direct/Bloomex on February 13, 2014. This was for the for a fundraiser. At least 80% of the roses were either falling apart, were rotten or were frozen. I took them back and talked to Ashley the manager. Ashley was upset and said it was our fault as we did not clip the end and put the roses in water right away. She only credited me for 300 roses. Thruthfully, out of 500 roses 400 were bad. When my card was credited, I was only credited for something like 250 roses. Her calculations don't add up to anything but it seem closer to 250 roses.... More...
    (Shopping, Chain Stores)
    jolicoeuge's Picture   jolicoeuge    0 Comments   Comments
  • BLOOMEX IS TERRIBLE!



    DO NOT USE BLOOMEX THEY ARE TERRIBLE. My girlfriend ordered a package from Bloomex to be delivered to me on Valentines day. She paid $96 for a dozen roses, a card & a box of chocolates. The package was to be delivered to me by 5pm on Feb 14, 2014. I did not recieve it until the next day Feb 15th, 2014 at around noon. When it did arrive the flowers were already damaged and wilted (as if they were left in the truck over night) all the greenery was DEAD and the box of chocolates was OPENED and crushed.. it took us until TUESDAY Feb 18th to FINALLY get ahold of them. When I did, I had some... More...
    (Delivery Services)
    KCROOKS's Picture   KCROOKS    0 Comments   Comments
  • worst customer service



    My fiance purchased 9 dozen roses to be delivered to me on Feb 14, 2014, although only 3 dozen arrived. After he made numerous calls and emails, 6 days later, the other 6 dozen arrived. Several calls were made requesting a partial refund, as the novelty had obviously warn off, getting valentine's flowers 6 days later, and they refused. We have made numerous purchases through this company. Not only will we never make another purchase, but I am determined to ensure everyone else knows how poor their customer relations and service are. More...
    (Miscellaneous)
    kcesanek's Picture   kcesanek    1 Comments   Comments
  • Bloomex is SCAM company! Stay away!



    I ordered a gift basket from bloolex Canada and the package was NEVER delivered. I tried several time to contact the management and after few email changes the opened an investigation. After one week they changed the status saying that the package was delivered in time. Not even they ruined my celebration but they steal money from customers! How is possible to make business like this in Canada? Is this 3rd country level? NEVER EVER order something from these thieves! Stay away from them. More...
    (Delivery Services)
    MAN123's Picture   MAN123    1 Comments   Comments
  • Bloomex Consumer Complaint



    I ordered 6 long stem roses in a vase from Bloomex.com.au on February 10th 2014. They were to be delivered on February 13 in Australia. I also purchased a Valentines day card. They delivered 6 short stem roses in a box on February 13, 2014 with no Valentine card but instead a piece of Cash Register Paper with writing on it that said it was from me. I complained to the company about their mess up. The sent a new order of flowers and apologized. The new order showed up on February 17, 2014. Again, 6 short stem not long stem roses and not vase, and again a piece of cash register paper with my... More...
    (Delivery Services)
    rcord63's Picture   rcord63    1 Comments   Comments
  • BLOOMEX IS A SCAM



    DO NOT USE THIS - IT IS A SCAM I ordered flowers for my GF to be delivered on Valentine's Day. They never showed up. I tried contacting customer service through their "live chat" only to be given sarcastic 1 word answers. Nobody knew where or when my flowers would be delivered. When I finally got through to someone over the phone, she told me the flowers MIGHT be delivered on the 18th and she couldn't give me anymore information. Apparently customer service are the only people that are allowed to give out information. She said customer service would reach out to me in an... More...
    (Delivery Services)
    gcolon's Picture   gcolon    1 Comments   Comments
  • Fail to deliver flowers



    On the 3rd of February I have made an order for flower delivery to my Mums anniversary on the 10th of February. It was the third time I%u2019ve made order on bloomex. Previous one was also bad experience as the flowers was delivered not on specified date and the value of the flowers was poor but the manager assured me that it was rare mistake and next time everything will be perfect and gave me discount. So this time, knowing the possibility of mistake, I wrote big notice in the comment field in order page about the date, time and the value of the flowers. Despite this, when I have asked... More...
    (Delivery Services)
    VladimirM's Picture   VladimirM    1 Comments   Comments
  • Rude Customer service, has me concerned about my delivery.



    I've ordered my best friend roses for valentines day. Ive talked on a online chat with a customer service representative named "anna". Not only was she incredibly rude and slow to reply, but she was clear that she didn't care about any of my concerns. I gave her my order number and she said it hadnt even been processed yet when i ordered over a week ago. Then I was asking simply what the policy is for delivery if no one is home. She said that they either leave it at the door or give it too a house next door. I asked her if there was a set time i could request it being... More...
    (Delivery Services)
    snowwhite1's Picture   snowwhite1    0 Comments   Comments
  • HUGE Disappointment



    Wanted to send a special bouquet of roses to my Girlfriend as a surprise, to let her know how special she was, and Bloomex ruined it. They left the roses on the front step without informing anyone, and it wasn't till the morning after they were found frozen. I called three times during delivery day to ask if they had been delivered, and no one had an answer. It wasn't till the next day that Bloomex informed me they had been left on the front step at 2pm in Canadian Winter. DO NOT TRUST Bloomex, FOR YOUR VALENTINE DELIVERY. To me a ruined delivery/moment is worse than if I had not... More...
    (Delivery Services)
    krlib's Picture   krlib    1 Comments   Comments
  • RUINED DELIVERY



    Wanted to send a special bouquet of roses to my Girlfriend as a surprise, to let her know how special she was, and Bloomex ruined it. They left the roses on the front step without informing anyone, and it wasn't till the morning after they were found frozen. I called three times during delivery day to ask if they had been delivered, and no one had an answer. It wasn't till the next day that Bloomex informed me they had been left on the front step at 2pm in Canadian Winter. DO NOT TRUST Bloomex, FOR YOUR VALENTINE DELIVERY. To me a ruined delivery/moment is worse than if I had just... More...
    (Delivery Services)
    krlib's Picture   krlib    0 Comments   Comments
  • Huge disappointment



    I ordered a beautiful bouquet of flowers for a special birthday: A mix of fresh pink flowers such as roses, Asiatic lilies, carnations, snapdragons and waxflower When I saw the picture of the flowers I thought I would faint. I paid $95 delivery included, and I saw a $10 bouquet delivered. When I complained Bloomex offered me a 15% discount for the next order. Well, there will never be a next order unless they refund me in full More...
    (Delivery Services)
    Anca's Picture   Anca    1 Comments   Comments
  • Bloomex misrepresents their flowers



    I received flowers from my son today. Love and Laughter flowers and vase. OMG, I got 4 roses and some twigs. So I went to their website and saw what it was suppose to look like, holy crap can we say rip off? I went to their "Live Chat" and got Nicole. I told her I have pictures of what was sent to me. So she supplied me an email address to send the pics to. I asked a few more questions but got no response. I am telling my son to do a charge back. He paid over 60 for this so called arrangement that my 4 year old grandson could have done better make it. DO NOT EVER ORDER FROM... More...
    (Miscellaneous)
    feline1991's Picture   feline1991    0 Comments   Comments
  • flowers



    I have ordered the bunch of flowers called LOVE&LAUGHTER for my sister's birthday.I could not believe what she has received. Despite presenting it as a full beautiful bunch on Bloomex's website, what she has received could hardly resemble the original. Practically few twigs, it was so embarrassing. I have written to Bloomex about it, surprise surprise no reply. If you can , please avoid at all costs. buy somewhere else. More...
    (Miscellaneous)
    kuba68's Picture   kuba68    0 Comments   Comments
  • HORRIBLE COMPANY & CUSTOMER SERVICE



    Will never order from Bloomex again. After entering my order, which included the address of delivery, I was prompted to a page that told me that my order would be received between 12-5pm on the date I had requested. I had placed my order 2 days prior to this. This company offers "SAME DAY DELIVERY before 1pm" on their site, so of course, this seemed like plenty of time (not to mention, checkout told me it was). Then, on the day that my order was supposed to be delivered, I received a tracking number that informed me that it would be arriving in the evening TWO days after the... More...
    (Delivery Services)
    NicolaLeslie's Picture   NicolaLeslie    0 Comments   Comments

Bloomex Reviews By Product

 

Bloomex Comments


am360 says: (4 weeks ago)
 0
Really great experience all around.



Tim80 says: (2 months ago)
 0
Flowers were rubbish, customer service was rubbish. Total scam. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!



ranga says: (7 months ago)
 -1
A very bad experience. Lazy people with rotten attitude. Would not recommend anyone to use their service ever. The package was delivered late without any information, the people had no idea about he delivery services. I was asked to chk the order online myself. Getting hold of someone is very difficult aswell.



lhuynh says: (10 months ago)
 0
Terrible service. I wish I read all the comment before I used the service. I order the flower for my mom birthday, paying for overprice vase too, expecting the flowers are already organize in the vase. The flowers arrived BUT not in the vase. I paid for an overprice vase because I expect beautiful organization from professional, but instead of the flowers a bundle in a small box. When I called Bloomex, they said that how they delivery flowers from the last 15 years! Terrible!



herman says: (11 months ago)
 0
My mother's day flowers arrived by delivery from Canpar which rang my bell and left a box, drove away before I could open the door. If we hadn't been home, they would still be sitting there. Now, 3 days later, they mums are dropping their petals and quite honestly, this was a waste of money.



sarah5115 says: (1 year ago)
 0
Terrible service. Total scam. I ordered flowers for delivery and they were never actually delivered despite being sent a confirmation that they had been. I have tried to be in touch with Bloomex at least six times to no avail. I have left numerous voicemail messages (have yet to speak with an actual person), sent emails (with no response) and tried an online chat (which indicated that all operators are busy and had to leave an offline message). I would like my money back but have not heard back. I am contemplating legal action.



Jamesdean says: (1 year ago)
 0
Where the hell is my review? Bloomex sucks



Jobilen says: (2 years ago)
 0
On June 27th, I placed a online order for flowers to be delivered in BC on June 29th. Watching the tracking number I realized they were not delivered and was notified by recipient that they never arrived. Called and spoke with sales rep. who was very indignant to me on the phone (I put the speaker on so others in the room could hear her yelling very loud at me) and she told me to read the policies and that the delivery of the order "was not going to happen" and they could resend it. This was for a 50th anniversary and it is now over and I just want a refund. Very obnoxious staff! They better refund me the money or I will just keep emailing and calling them. Never will I order from Bloomex again!



rosaprim says: (2 years ago)
 0
Bloomex is the worst experience i have ever had. I ordered flowers for same day delivery, 3 days later i am still waiting for them to be delivered. I have emailed, called gone on that live chat and have had no response, this morning i recieved and email from them, that made absolutely NO sense whatsoever. I STILL DONT KNOW IF MY FLOWERS HAVE BEEN DELIVERED. I WILL NEVER USE THEM AGAIN AND WILL MAKE SURE I PUT COMMENTS LIKE THIS EVERYWHERE I SEE AND HEAR THERE NAME.
THEY HAVE NO CUSTOMER SERVICE WHAT SO EVER AND I AM REPORTING THEM AS I THINK THEY ARE A SCAM.



BloomexNOGOOD says: (3 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



BloomexNOGOOD says: (3 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



Melani says: (3 years ago)
 0
Follow-up to prvious complaint. A representative just called, and an upgraded arrangement will be sent out on the 30th of December. She even gave me a time-frame. Thank you Bloomex, for taking responsibility.



john490 says: (3 years ago)
 0
Very happy with my experience! Gift basket arrived on time with top notch ingredients! The value is way higher then at any one I saw at grocery store.



vtre142 says: (4 years ago)
 0
Ne perdez pas votre temps avec cette companie. Apres 3 jours de retard, les fleurs ne sont toujours pas livrees et la companie ne retourne pas mais appels. C'est le pire service que j'ai jamais eu, pas professionel du tout.



johnwales75 says: (4 years ago)
 0
Good value, on time delivery. Tip: google coupon code- you may save up to $15 on each order. Overall I ma happy and will order again



SurfFlorist says: (4 years ago)
 0
Bloomex is listed as a Miami company, Miami Beach company, Aventura, FL company, Bal Harbour, FL company.....you get the idea. The are located in Canada. They pose as a local florist, take your order and then wire it to a local florist for delivery. Do yourself a favor: Whenever you look up a florist by website, first call and ask them "In what city are you located?" If they cannot say that they are located in the city you want the flowers delivered, then hang up and call a local florist who is going to deliver anyways. That florist will be able to answer ALL your questions.



TerrieA says: (4 years ago)
 0
I will never, ever order from Bloomex. Here's what the Better Business Bureau has to say about them:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.



6392 says: (4 years ago)
 0
We ordered flowers for my son's wedding.. and they were suppose to arrive the day before.. when we finally got a hold of someone they told us our flowers were not there.. they had been paid for and the wedding was the next day.. they were going to send ones that they had but not the ones that we ordered to make up for it.. no way.. and now I cannot get ahold of the company.. please do not use this company.. go to a recognized florist shop.. your wedding day is suppose to be the best day..



betacarbon says: (4 years ago)
 0
I was going to file a complaint about this company to Better Business Bureau, until I saw their ranking on BBB.
BBB ranked them at "F"
I wish I had seen that before ordering from them.



Zetto says: (4 years ago)
 0
Have used Bloomex successfully before but this time they dropped the ball big time. Paid a premium for before-noon delivery of a birthday bouquet of 24 long-stemmed roses. Ordered & paid 5 days in advance. Did not arrive on time and had to pursue Customer Service for a an update. Finally arrived at 4pm but in poor condition. Recipient complained and was told a replacement would arrive in 3 days. It did not arrive. No response to inquiries until I contacted head office. Was told recipient wasn't home when replacement arrived (not true) and a note was left to that effect (also not true). Head office advised me a SECOND replacement delivery had been arranged for. However, as this order was specifically ordered for an occasion (birthday) and it was now a week later, the replacement was declined and a refund requested. Still waiting for a reply from Bloomex.



dorancher2 says: (4 years ago)
 0
I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!



stuartbkr777 says: (4 years ago)
 0
I ordered a gift basket from Vancouver flowers and the service that i got was just superb.Great site really and the best part is that it provides each and every user to share their thoughts on the article.great
==================================Vancouver Flowers



Sherona says: (5 years ago)
 +1
I will never ever use this company again. I agree with some of the other comments; they are fast to take your money and horrible and trying to resolve their mistakes, as well as impossible to get ahole of. I ordered flowers for same day delivery and they charged me for that service and the flowers were not send until the next day. When I tried to cancel they said it was too late because the product had been made, and that they would refund only the same day delivery fee. How does that make sense? I was told via email that it takes longer to deliver to the location I wanted them to go to becaust it is out of the production area. Well why didn't they contact me once they saw the address I entered to see if it was still ok for them to be sent the next day? Instead they go ahead and make them send them out so I can't be refunded. What a joke.



France says: (5 years ago)
 0
J'ai été très bien répondu et on m'a donné des conseils pour le choix des fleurs et pour respecter mon budget.
France



mohitb says: (5 years ago)
 0
I used Bloomex's services recently to get flowers delivered to my girlfriend's workplace. The delivery was supposed to be made in the morning, however it got pushed to the afternoon, and the flowers reached her right before she was about to leave from work. Needless to say, she was extremely happy to receive the flowers and my note.

Cons:
1. Lack of customer service agents. Telephone operators were never available, and online reps were available only 1 out of 5 times that I needed them.

2. Delivery time is not guaranteed as they claim on their website, even if you order on time.

Pros

1. The delivery WILL be made.
2. It is extremely easy to order online.



happypanther1 says: (5 years ago)
 0
Fast to take your money but won't follow up complaints If you use this service after reading these complaints - I have two box seats for the 2020 Olympic Gold Hockey game to sell for 'cheap'



sharon67 says: (5 years ago)
 0
I received today May 12/09 my MOther's Day flowers sent to me by my daughter in Phoenix AZ - they are DEAD!!! NOt only that she paid extra to have them arrive here on MOther's Day. I want something done about this. Sharon Willcox



CRitch says: (5 years ago)
 0
Worst flower service I ever had. Won't return my calls and rude Staff



abby says: (5 years ago)
 0
My son ordered roses the middle of last week to be delivered 8/05 As they has not arrived by 10/05 he tried several times to cancel but no one answered the phone.They arrived 11/05-CRAPPY COMPANY --never will use Bloomex again!!



PhilipMcGee says: (5 years ago)
 0
Service was Great! Really Fast Delivery! Quick Easy and Reliable! Will order from Bloomex again!



wayneh24 says: (5 years ago)
 0
BRUTAL SERVICE! Non existant Customer Support. I would not recommend them to my worst enemy. Paid for early delivery, called onve that window passed and coudl not even get a live voice. had to leave a voice mail, for Customer Service?? No email response either. I am now mulling over the idea of reporting this to visa as a scam.




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