Bloomex Reviews and Complaints

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • Bloomex is a scam service



    My daughter spent a lot of money to send me mother's day flowers. First of all they arrived the say before she scheduled the delivery and second they were not what she ordered. As I was opening the flowers they were falling apart and within 3 days all dead. I have tried to call them do a chat with them and sent 3 emails but will no response. I suggest never using them as they use old dying flowers. More...
    (Delivery Services)
    6Christine's Picture   6Christine    3 Comments   Comments
  • HORRIBLE Company - Bloomex



    WORSE CUSTOMER SERVICE EVER. Ordered flowers for my mother-in-laws birthday in April, nice arrangement with a mason jar as a vase, well unless she cut them in half they would never have fit. That was the least of the problems.....delivered to the WRONG ADDRESS - Senior MIL had to drive to a strangers house to pick up her flowers!!!! Forget trying to get anyone on the phone, they will only speak to you to take your order and your money, once the order is placed if you have ANY problems they will not speak to you......they direct you to on-line chat or email. I have done both numerous... More...
    (Miscellaneous)
    cibary's Picture   cibary    0 Comments   Comments
  • Birthday cake disaster



    This is the second time I have used Bloomex, the first time was amazing and I was totally happy with my decision with ordering from them. My second experience has been horrible. I ordered my mom a floral cake for her birthday like I had the year before and what they sent her was a cheap bouquet in a vase. This is NOT what I paid for! At the same time I ordered her a bouquet for mothers day and this as well had at most half of the flowers in it then what was in the photo I was ordering from. More...
    (Miscellaneous)
    stephgilhooly's Picture   stephgilhooly    2 Comments   Comments
  • No Mothers Day Delivery



    On May 10th, I placed an order for delivery on Saturday May 12th and was guaranteed it would be delivered between 12-5. I received a Purolator notice yesterday that said the package was in transit. Very confused, I called Purolator and they advised me it was scheduled for delivery on Tuesday, May 15th. I am very upset and would like to speak with someone about this. My order number is 2223992. I have been trying since last Sunday to get some help from Bloomex and no one is responding to the CHAT line or the wecare@bloomex.ca email. I have sent emails with an automatic response... More...
    (Delivery Services)
  • Wrong order



    Ordered The "Splendid Spring" bouquet. Discribed as This lovely mix of flowers in soft pastel colours of pink, lavender and yellow is sure to please and flatter any lucky recipient. This pretty bouquet features a blend of graceful blooms such as pink spray roses and alstroemeria, yellow carnations and lavender cushion chrysanthemums. Approximately 9" (W) x 13" (H) I received a bouquet of cheap flowers. 1 yellow and one orange tulip. A couple mishaped red roses and white and purple daisies. No one is answering my emails or the live chat. I have been trying for 4 days!!!!! More...
    (Holiday shopping reviews)
  • Bloomex, what a joke of a company! Do not order from them!



    I ordered flowers to be deleivered on mother%u2019s day. Instead they were delivered 2 days later. I had tried contacting the company on Mother%u2019s Day and the day after but it so happens they were closed go figure. I sent 2 emails to cancel my order yesterday and on mother%u2019s day as well as tried calling, no answer and the live chat I got a standard message back until today. I finally got ahold of someone on live chat today and was told it%u2019s to bad they have my money and the flowers are in transit nothing they can do! Nothing they can do because I had sent emails the day before... More...
    (Miscellaneous)
    Framy2018's Picture   Framy2018    0 Comments   Comments
  • Rotten fruit.



    Completely disgusted. I ordered a fruit and cheese basket for my fathers birthday. The fruits were rotten and the cheese was three cheese snacks. At 97.00 dollars, I expected a little bit more and customer service is basically dismissing me. I reported them to Better Business Bureau and have gotten the media involved. Enough of this shameful business of ripping people off. More...
    (Miscellaneous)
    Gisele's Picture   Gisele    0 Comments   Comments
  • Worse service



    The worse service I have ever received. I order flowers for Mother's Day a week prior to Mother's Day. My credit card was charged on the same day. The flowers were not delivered on the specified date which was two days before Mother's Day. I inquired and I was told, it will be done soon. Today, is a day after Mother's Day and my mother never received the flowers and no one response to my email messages. I demanded refund and no luck yet. More...
    (Delivery Services)
    Saba's Picture   Saba    0 Comments   Comments
  • Horrible Experience!



    Order 2226123 for Mother%u2019s Day. Order was to be delivered the day BEFORE Mother%u2019s Day and nothing. Spoke with my mother the morning of Mother%u2019s Day who said nothing had arrived and no message. Contacted their live chat as directed by their 1-800 number and after lengthy wait with Courtney via live chat, she confirmed that delivery would arrive on the 14th! That is AFTER. No reason given other than they were busy. Demanded refund and cancel the order. She said they couldn%u2019t and offered refund on the delivery charge and 15% off next order. This fight isn%u2019t... More...
    (Delivery Services)
    ColleenB's Picture   ColleenB    0 Comments   Comments
  • BUYERS BEWARE of ORDERING FROM BLOOMEX on MOTHERS DAY



    We ordered a dozen roses, some orchids, chocolate and a foil balloon for Mother's Day. When the box was opened, we were shocked to find that we were given a dozen wilted roses that looked like they were about to turn brown. We also noticed that the balloon they sent had a big hole and therefore not usable. They also provided a vase that was too small to accomodate the base of the wilted roses. We were so embarrassed and the nurses at the hospital were appalled at this poor customer service. More...
    (Delivery Services)
    LisaGan's Picture   LisaGan    0 Comments   Comments
  • BLOOMEX IS THE WORST!



    Order 2101240 I Ordered Flowers, balloons, card with teddy-bear for my sister's birthday Sep. 7th Morning and her birthday was Sep.8th. they were suppose to deliver to the bank where she was working 8am to 4pm. THEY NEVER DELIVERED AND DID NOT INFORM ME! when I called them they said No one can help me and I have to e-mail them so I e-mailed them but only Sep. 11th they responded and said problem with the address. I don't understand the problem there is my e-mail my phone # and my sister's phone # and also its a bank address. Now they are saying they cant give my money... More...
    (Shopping, Chain Stores)
    Christiana's Picture   Christiana    5 Comments   Comments
  • Terrible experience with Bloomex



    My mom send me a tea basket in which the description lists many different types of tea...I received a basked full of junk food ( which I don't eat) and 2 tea bags basically. When my mom complained they said they were out of some products from that basket and just replaced with wharever they want.. and they would do nothing. Plus they offer an 15% discount on her next order. Do you think we would ever buy from you again?? More...
    (Delivery Services)
    marrieu's Picture   marrieu    0 Comments   Comments
  • Amazing Company & Products !



    Used Boomex for the very first time today. Very impressed with the selection and pricing., This will definitely be my only go to when ordering flowers & gifts ! I was most impressed by the wine and cheese gift basket, both quality and price. I sent it to my sister for her birthday along with a fabulous bouquet of flowers. I can't wait to see what she will say about her surprise birthday delivery ! More...
    (Delivery Services)
    tericarpenter's Picture   tericarpenter    1 Comments   Comments
  • NO CONCERN FOR THE CUSTOMER



    I ordered flowers close to but before the cut-off for same-day delivery, so I requested and received confirmation by email, in addition to the emailed purchase order, that delivery would be that same day. After trying unsuccessfully all the next day to confirm delivery with the friendly and apologetic online chat staff, I asked to cancel the order so I could place a new order to a new address and was told a manager would call me the next morning. Normally, an apology for any inconvenience is the absolute minimum response to a customer's concerns. There was no apology or even... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    cathplew's Picture   cathplew    0 Comments   Comments
  • Bloomex ... Save your money!



    Save Your Money !!!! The most horrible ,unbelievable experience I have ever had. My Mom turned 88 years old; I could not be there,our family is going thru a lot at this time so I decided to send her flowers as a SURPRISE ! It's in a small town outside Gatineau in Papineauville, QC.They assured me delivery on the Monday August 14th. It was not delivered. Tuesday morning I call and their recording our agents do not have access to your order and the line hangs up. Strange, I thought as the day before I spoke to a live agent on that same line So their messages seem to be generated by the... More...
    (Shopping, Chain Stores)
    Daniele's Picture   Daniele    0 Comments   Comments
  • SAVE YOUR MONEY



    unbelievable they got the address all messed up 5 times even messed it up on their site told them to change it by chat and email 4 times they still didnt give it to the delivery person but someone let him in as it was pouring rian. The chocloate and flower special a disaster the box looked like it went to Iraq and back the chocolates smashed up the basket of gourmet chocolates on sale for half price a miniature for 30 could have bought them for 15 elsewhere like wal mart the roses three fell off they were cut at the top stem where they were cut brown so for awhile and then the petals fell... More...
    (Delivery Services)
    alexsondra's Picture   alexsondra    0 Comments   Comments
  • Good and fast delivery



    The flowers were beautiful as usual. Also, wanted to say thank you for the reminder call of mom's upcoming birthday. It is customer service like this that makes internet sales all fun! You know, in this century you may get so busy that you can forget your own birthday. Placed an order over the phone with representative and was honored with a 20% off discount. Thanks! Talk to you next year. More...
    (Shopping, Chain Stores)
    ertreterre's Picture   ertreterre    0 Comments   Comments
  • Flowers not delivered. No refund issued



    Ordered flowers for a funeral to be delivered the next day. 3 days later they were still unable to track order despite repeated attempt to get in touch with them. Kept saying it was under investigation and they were trying to locate them. All of a sudden a few days later, sent a notification to me that they were delivered a few days ago. Flowered were never delivered and they refused to issue a refund or take any accountability. More...
    (Delivery Services)
    Ssharma's Picture   Ssharma    1 Comments   Comments
  • Bloomex is the WORST!!



    I ordered a deluxe gift basket from Bloomex Canada for my good friend, Terry Morrish, who is home recovering from surgery. The first gift basket arrived and the fruit was spoiled, and the cheese melted. We complained to Bloomex and they said they'd send a replacement. It arrived today - see attached pictures of crushed cracker and cookie boxes, melted cheese and spoiled/smashed fruit. According to Bloomex, our only recourse is to get a "store credit"- NO REFUND. Ok then. I filed a complaint with the Better Business Bureau, and I bet the negative publicity from my FB,... More...
    (Miscellaneous)
    aelder's Picture   aelder    2 Comments   Comments
  • Bloomex Gift Baskets



    I ordered the Godiva II Gift basket and paid extra for a balloon. The basket was advertised as being $139.99 on sale for $49.99, that should have tipped me off right there. The balloon was small a deflated, just shoved in the basket and what was supposed to be an assortment of Godiva Chocolates turned out to be 5 dark chocolate bars. After doing Live Chat,that took forever, I was asked to send a picture. The response I got back was that they could substitute. You don't advertise something as a collection and then send 5 of the same item. I was very embarrassed and disappointed.... More...
    (Miscellaneous)
    ann67's Picture   ann67    0 Comments   Comments
  • delivery



    I was told my flowers were damaged by FED EX and undeliverable when I contact Bloomex via live chat. No notification prior from Bloomex or FED EX.I ever would have known they were not delivered had I not followed up. Bloomex had my money already and neglected to meet their guaranteed delivery slogan as advertised on web site. when I tried to call I was disconnected twice More...
    (Delivery Services)
  • Bloomex only guarantee is disappointment



    Placed an order for next day delivery with Bloomex, paid with credit card including $15 delivery. I checked to see if flowers were delivered and was told by chat operator that they were damaged by FED EX in transit and un deliverable. No notification prior to my chat session(which lasted nearly an hour) from Bloomex or FED EX about the mishap. The chat operator asked if I wanted to send them again or get a store credit, never mentioning who would pay the cost of the second delivery. Tried calling on phone and was disconnected twice, told by chat operator a manager would phone and I'm... More...
    (Delivery Services)
    rater's Picture   rater    0 Comments   Comments
  • Bloomex is TERRIBLE



    I ordered flowers in advance for my mom's birthday. I received a confirmation email saying they would be delivered on July 8th between 12 and 5 pm. Today is July 9th and she hasn't received them. When I contacted them via the online chat, they said my mom's address was outside the local delivery area and the flowers could not be delivered until July 11th. WOW. I am extremely disappointed because I wanted to surprise my mom with flowers for her birthday. I have requested a full refund but who knows if/when I will get it. The customer service for this place is atrocious -... More...
    (Delivery Services)
    Sheela22's Picture   Sheela22    2 Comments   Comments
  • TERRIBLE!



    Don't order from Bloomex!!! They take your money and don't fulfill the order. They were supposed to deliver flowers for my grandmother for her 87th Birthday and they did not. Today is day 3 since the scheduled delivery. I have been texting them on the Live Chat and calling to speak to someone about getting a refund and I am getting no response. More...
    (Delivery Services)
    onlyme's Picture   onlyme    0 Comments   Comments
  • Beautiful flowers



    This is the second time I have ordered from Bloomex. I sent flowers to a friend out of town and she received them on time and was ecstatic when they arrived. I am more than happy with the price and quality of the flowers. I ordered them online and it was a simple process. I will definately order from Bloomex in the future. Thank you so much Bloomex!! More...
    (Medical, Dental Services)
    marionb63's Picture   marionb63    0 Comments   Comments
  • Awesome service



    Recently my aunt was diagnosed with cancer. I wanted to send her a gift to cheer her day. I ordered a package gift consisting of flowers, a teddy bear, a card and chocolates. My aunt was delighted with the pleasentness of the delivery person, the freshness of the flowers, the sturdyness of the packaging. The whole package brightened her day and that made me extremely happy. and I will add the delivery was on time.. thank you bloomex im a happy happy customer More...
    (Delivery Services)
    nfldforever's Picture   nfldforever    0 Comments   Comments
  • Thank you, Bloomex! :)



    I've been lucky enough to receive flowers from Bloomex before, but today was my first opportunity to experience this company from the other side. I ordered some flowers for a few friends and Alex on the phone was a huge help. Once we knew what I was looking for, he asked my budget for the gifts and suggested some beautiful bouquets and hampers that were right on target. I received just what I needed for just what I wanted to spend. Thanks for the help Bloomex!! (I'll be back!) More...
    (Delivery Services)
    Vaklepov's Picture   Vaklepov    1 Comments   Comments
  • Horrible company!! Do not order from them!



    Bloomex is a horrible company , the flowers they sent my mother on mother's day where garbage , dying and dried out! Wrapped in cheap ripped up ribbon that looked used ! They sent a "replacement" that was no better and after contthem through email they said they would replace the order again once their new stock came in , they never did after contacting them again they said they could anything because it's past 7 days since we received the order, itdonly past 7 days because they told me a replacement would be sent ! Also they have no actual phone customer service they... More...
    (Miscellaneous)
    Poet2713's Picture   Poet2713    0 Comments   Comments
  • Bloomex is the worst.



    I ordered two arrangements for Mother's Day. The first one was no where near the quality that the pictures showed it would be online. The second order was delivered at 7 am on a Saturday, half the flowers were already dead and brown, and the other half never opened up. The company itself has no representatives that you can talk to on the phone, and after trying to deal with the live chat that didn't work, I had to send a strongly worded email. They got back to me saying that they can only help those within seven days of the order, and then offered me a pathetic discount of 15% for... More...
    (Delivery Services)
    SmithD's Picture   SmithD    0 Comments   Comments
  • Order 2061108



    I ordered flowers for my Mother-In-Law for Mother's Day on May 11th to ensure adequate time for delivery and experienced great on-line ease of selection and processing and thought this was great! Then on May 13th I was informed vis email that due to them not having a partner in the area that me In-laws reside they would not be able to deliver them for the rate that I paid until the following week with a free upgrade. Being disappointed I agreed and informed my Mom that I indeed did not forget her. Only to receive an email on the 19th informing me that due to a glitch in their system... More...
    (Delivery Services)
    Booker's Picture   Booker    0 Comments   Comments
  • order 20666068



    This seems to be a trend with this company, flowers not being delivered on the promised date, flowers that are wilted due to the fact they have been sitting in a box probably for a couple of days as I am sure they were overwhelmed with orders, so as other reviewers say, do not accept anymore orders and most definitely do not charge people for rush delivery when it cannot be done! I received my order from my daughter late with wilted flowers and shattered flower vase which I am sure she paid extra for. I have now waited over 1 week with emailed pictures, phone calls and live chat and still... More...
    (Advertising)
    mamame's Picture   mamame    0 Comments   Comments
  • Waste of time and money



    Purchased cake and flowers for birthday and firstly they gave the wrong tracking number. Kept trying to get the correct one on Live Chat and after waiting for a very long time, a CSR by the name of Samantha came up and had me waiting again for over 10 minutes. When I asked how much longer, she was quite rude so I closed the window on her. When the items were received, the cake was rotting and inedible, the flowers were dried up and very few even though I had ordered the largest size. I took photos and emailed it to Bloomex who said they were sorry for the inconvenience and offered a... More...
    (Delivery Services)
    Kasson's Picture   Kasson    0 Comments   Comments
  • *DO NOT* Order From Bloomex



    I placed an order on May 11 for flowers that were said to arrive on May 13, a day before Mother's Day. By the time it was May 13, they were still in transit. I can understand delays, especially since it was close to Mother's Day, but their poor customer service is what played a big part in what made the experience terrible. I tried calling 3 different phone numbers on their website, but every one had the same automated message which tells you to Live Chat for a quick response on their website. I sent 2 messages using Via Chat, and was at #503, so of course I wouldn't get... More...
    (Delivery Services)
    zoldyck's Picture   zoldyck    0 Comments   Comments
  • Bloomex = scam...no two ways about it



    Absolutely awful service and customer satisfaction. I ordered a flower basket for my mom for Mother's Day on the Tuesday beforehand, to be delivered that Friday. After a $15 delivery charge was tacked on, the flowers weren't delivered until the Monday AFTER Mother's Day. Then when I called to talk to someone I ended up with dead air when trying to register a complaint. Ended up with a live chat person who said that a "senior supervisor" would follow up with me that day...never happened. Finally got through with another live agent today and got a whopping coupon code... More...
    (Miscellaneous)
    CurtisB's Picture   CurtisB    0 Comments   Comments
  • DO NOT USE BLOOMEX



    I have never received such poor customer service, or should I say LACK of customer service, in my life, from ANY business. I am vibrating right now. Ordered flowers on May 11, 2017 to be delivered in time for Mother's Day. It is now Tuesday, May 16, 2017 and the flowers are still not delivered. I have been on the phone with the "sales" office who will not hear complaints but will happily tell you to use their Live Chat format and someone will respond immediately. I got a response all right. "sorry for the inconvenience" . Inconvenience?? This is more than... More...
    (Delivery Services)
    winiki13's Picture   winiki13    0 Comments   Comments
  • Devistated!



    I placed an order for my grandmother for Mother's Day! Bloomex guarantee she delivery at ofbcourse a rate of 20.00plus tax. I was devistated when the next day my grandmother still had not received her flowers! I called customer service and they said they would follow up with the florets and see what happened. They never got back to me. I called again at 5:00 pm and I was told I would have to go on a call back list. I asked to speak to a manager and the agent ignore do mee point blank and when I asked for his name he hung up on me. My grandma received her flowers more thn 24 hours... More...
    (Delivery Services)
    TiffanyLow's Picture   TiffanyLow    0 Comments   Comments

Bloomex Reviews By Product

 

Bloomex Comments


jerryski59 says: (1 year ago)
 0
will never order flowers from this company again



MumMiller says: (1 year ago)
 0
Received dead and late flowers today, 3 days late and just as dead, poor tulips and iris, so sad and some sticks for filler, buyer beware, check the reviews!



australia says: (1 year ago)
 0
I cant express how disappointed I am with this company. My daughter lives in Australia and I really wanted her to receive beautiful flowers on Mother's Day. I gave the gentleman my visa and email address. I told him to repeat what I said so he would have the information right. He said I would get an email with my confirmation number. I never got an email. I was so disappointed. I called on Monday and was talking to one of the staff about my concerns and found she was very rude. Very very disappointed with the staff at Bloomex. Not a company I can rely on. I think they should have better customer service.



taurusian says: (1 year ago)
 0
DONT BUY FROM THEM
Ordered from their webpage, paid higher price for timely delivery, got order confirmation but still after two days no sign of delivery and they refused to refund. what a shame.
I feel like I am tricked/ scammed



stephtodd says: (4 years ago)
 0
Worst customer service ever....have a complaint don't expect a phone call back or a solution. Ordered an arrangement and something not even close was sent out!! Called 6 times to speak to someone and all I get back are emails! What a joke of a company!! DONT USE THIS COMAPNY....EVER!!



Unsatisffied says: (4 years ago)
 0
It was so interesting to read all the negative comments. If I had known before receiving my basket for my 86th birthday, Te articles in the basket were so stale they are not eatable. How does this company stay in business. I am so disappointed. In this company. If i had read the comments before I would have warned my grand daughter, as I will do now. No more orders from us.



gubanovb says: (4 years ago)
 0
very good service and good flowers.Keep it up!!



km604 says: (4 years ago)
 0
Absolutely the worst flower delivery company ever!!! Mother's Day flowers arriving 3 days late and dead after paying extra for delivery!! No customer service, no refund! Garbage service. Will never order from this company again EVER!



am360 says: (5 years ago)
 0
Really great experience all around.



Tim80 says: (5 years ago)
 0
Flowers were rubbish, customer service was rubbish. Total scam. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!



ranga says: (5 years ago)
 -1
A very bad experience. Lazy people with rotten attitude. Would not recommend anyone to use their service ever. The package was delivered late without any information, the people had no idea about he delivery services. I was asked to chk the order online myself. Getting hold of someone is very difficult aswell.



lhuynh says: (5 years ago)
 0
Terrible service. I wish I read all the comment before I used the service. I order the flower for my mom birthday, paying for overprice vase too, expecting the flowers are already organize in the vase. The flowers arrived BUT not in the vase. I paid for an overprice vase because I expect beautiful organization from professional, but instead of the flowers a bundle in a small box. When I called Bloomex, they said that how they delivery flowers from the last 15 years! Terrible!



herman says: (5 years ago)
 0
My mother's day flowers arrived by delivery from Canpar which rang my bell and left a box, drove away before I could open the door. If we hadn't been home, they would still be sitting there. Now, 3 days later, they mums are dropping their petals and quite honestly, this was a waste of money.



sarah5115 says: (5 years ago)
 0
Terrible service. Total scam. I ordered flowers for delivery and they were never actually delivered despite being sent a confirmation that they had been. I have tried to be in touch with Bloomex at least six times to no avail. I have left numerous voicemail messages (have yet to speak with an actual person), sent emails (with no response) and tried an online chat (which indicated that all operators are busy and had to leave an offline message). I would like my money back but have not heard back. I am contemplating legal action.



Jamesdean says: (6 years ago)
 0
Where the hell is my review? Bloomex sucks



Jobilen says: (6 years ago)
 0
On June 27th, I placed a online order for flowers to be delivered in BC on June 29th. Watching the tracking number I realized they were not delivered and was notified by recipient that they never arrived. Called and spoke with sales rep. who was very indignant to me on the phone (I put the speaker on so others in the room could hear her yelling very loud at me) and she told me to read the policies and that the delivery of the order "was not going to happen" and they could resend it. This was for a 50th anniversary and it is now over and I just want a refund. Very obnoxious staff! They better refund me the money or I will just keep emailing and calling them. Never will I order from Bloomex again!



rosaprim says: (7 years ago)
 0
Bloomex is the worst experience i have ever had. I ordered flowers for same day delivery, 3 days later i am still waiting for them to be delivered. I have emailed, called gone on that live chat and have had no response, this morning i recieved and email from them, that made absolutely NO sense whatsoever. I STILL DONT KNOW IF MY FLOWERS HAVE BEEN DELIVERED. I WILL NEVER USE THEM AGAIN AND WILL MAKE SURE I PUT COMMENTS LIKE THIS EVERYWHERE I SEE AND HEAR THERE NAME.
THEY HAVE NO CUSTOMER SERVICE WHAT SO EVER AND I AM REPORTING THEM AS I THINK THEY ARE A SCAM.



BloomexNOGOOD says: (8 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



BloomexNOGOOD says: (8 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



Melani says: (8 years ago)
 0
Follow-up to prvious complaint. A representative just called, and an upgraded arrangement will be sent out on the 30th of December. She even gave me a time-frame. Thank you Bloomex, for taking responsibility.



john490 says: (8 years ago)
 0
Very happy with my experience! Gift basket arrived on time with top notch ingredients! The value is way higher then at any one I saw at grocery store.



vtre142 says: (8 years ago)
 0
Ne perdez pas votre temps avec cette companie. Apres 3 jours de retard, les fleurs ne sont toujours pas livrees et la companie ne retourne pas mais appels. C'est le pire service que j'ai jamais eu, pas professionel du tout.



johnwales75 says: (8 years ago)
 0
Good value, on time delivery. Tip: google coupon code- you may save up to $15 on each order. Overall I ma happy and will order again



SurfFlorist says: (9 years ago)
 0
Bloomex is listed as a Miami company, Miami Beach company, Aventura, FL company, Bal Harbour, FL company.....you get the idea. The are located in Canada. They pose as a local florist, take your order and then wire it to a local florist for delivery. Do yourself a favor: Whenever you look up a florist by website, first call and ask them "In what city are you located?" If they cannot say that they are located in the city you want the flowers delivered, then hang up and call a local florist who is going to deliver anyways. That florist will be able to answer ALL your questions.



TerrieA says: (9 years ago)
 0
I will never, ever order from Bloomex. Here's what the Better Business Bureau has to say about them:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.



6392 says: (9 years ago)
 0
We ordered flowers for my son's wedding.. and they were suppose to arrive the day before.. when we finally got a hold of someone they told us our flowers were not there.. they had been paid for and the wedding was the next day.. they were going to send ones that they had but not the ones that we ordered to make up for it.. no way.. and now I cannot get ahold of the company.. please do not use this company.. go to a recognized florist shop.. your wedding day is suppose to be the best day..



betacarbon says: (9 years ago)
 0
I was going to file a complaint about this company to Better Business Bureau, until I saw their ranking on BBB.
BBB ranked them at "F"
I wish I had seen that before ordering from them.



Zetto says: (9 years ago)
 0
Have used Bloomex successfully before but this time they dropped the ball big time. Paid a premium for before-noon delivery of a birthday bouquet of 24 long-stemmed roses. Ordered & paid 5 days in advance. Did not arrive on time and had to pursue Customer Service for a an update. Finally arrived at 4pm but in poor condition. Recipient complained and was told a replacement would arrive in 3 days. It did not arrive. No response to inquiries until I contacted head office. Was told recipient wasn't home when replacement arrived (not true) and a note was left to that effect (also not true). Head office advised me a SECOND replacement delivery had been arranged for. However, as this order was specifically ordered for an occasion (birthday) and it was now a week later, the replacement was declined and a refund requested. Still waiting for a reply from Bloomex.



dorancher2 says: (9 years ago)
 0
I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!



stuartbkr777 says: (9 years ago)
 0
I ordered a gift basket from Vancouver flowers and the service that i got was just superb.Great site really and the best part is that it provides each and every user to share their thoughts on the article.great
==================================Vancouver Flowers



Sherona says: (9 years ago)
 +1
I will never ever use this company again. I agree with some of the other comments; they are fast to take your money and horrible and trying to resolve their mistakes, as well as impossible to get ahole of. I ordered flowers for same day delivery and they charged me for that service and the flowers were not send until the next day. When I tried to cancel they said it was too late because the product had been made, and that they would refund only the same day delivery fee. How does that make sense? I was told via email that it takes longer to deliver to the location I wanted them to go to becaust it is out of the production area. Well why didn't they contact me once they saw the address I entered to see if it was still ok for them to be sent the next day? Instead they go ahead and make them send them out so I can't be refunded. What a joke.



France says: (9 years ago)
 0
J'ai été très bien répondu et on m'a donné des conseils pour le choix des fleurs et pour respecter mon budget.
France



mohitb says: (9 years ago)
 0
I used Bloomex's services recently to get flowers delivered to my girlfriend's workplace. The delivery was supposed to be made in the morning, however it got pushed to the afternoon, and the flowers reached her right before she was about to leave from work. Needless to say, she was extremely happy to receive the flowers and my note.

Cons:
1. Lack of customer service agents. Telephone operators were never available, and online reps were available only 1 out of 5 times that I needed them.

2. Delivery time is not guaranteed as they claim on their website, even if you order on time.

Pros

1. The delivery WILL be made.
2. It is extremely easy to order online.



happypanther1 says: (9 years ago)
 0
Fast to take your money but won't follow up complaints If you use this service after reading these complaints - I have two box seats for the 2020 Olympic Gold Hockey game to sell for 'cheap'



sharon67 says: (9 years ago)
 0
I received today May 12/09 my MOther's Day flowers sent to me by my daughter in Phoenix AZ - they are DEAD!!! NOt only that she paid extra to have them arrive here on MOther's Day. I want something done about this. Sharon Willcox



CRitch says: (9 years ago)
 0
Worst flower service I ever had. Won't return my calls and rude Staff



abby says: (9 years ago)
 0
My son ordered roses the middle of last week to be delivered 8/05 As they has not arrived by 10/05 he tried several times to cancel but no one answered the phone.They arrived 11/05-CRAPPY COMPANY --never will use Bloomex again!!



PhilipMcGee says: (9 years ago)
 0
Service was Great! Really Fast Delivery! Quick Easy and Reliable! Will order from Bloomex again!



wayneh24 says: (10 years ago)
 0
BRUTAL SERVICE! Non existant Customer Support. I would not recommend them to my worst enemy. Paid for early delivery, called onve that window passed and coudl not even get a live voice. had to leave a voice mail, for Customer Service?? No email response either. I am now mulling over the idea of reporting this to visa as a scam.




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