Bloomex Reviews and Complaints

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • Bloomex wont back up their own business agreements



    I placed three orders 2 days before the past mothers day. All were to have flowers delivered on Mothers day. The shipping alone on my orders cost me $60 and none of the flowers were delivered on time. They were all between 3-5 DAYS LATE! I want to warn any customer planning to order from Bloomex they do not comply with their own shipping agreements. Below is the e-mail I received from them after complaining more then 4 times to management. The $20 credit they gave me barely covers the shipping cost of one of the three orders I sent, there is also nothing on their site that can be... More...
    (Delivery Services)
    tjayne's Picture   tjayne    0 Comments   Comments

  • Bloomex Flowers not as advertised



    I was enchanted when I saw how amazing the prices were for the flowers. When comparing different florists, these seemed like the best value. However, when the flowers were delivered they did not look AT ALL like the arrangements that had been advertised on their web site. I am quite sure they use pictures other florists have up and then make up their own arrangements before sending them out (I saw the pictures on another florist's site). The flowers were not even the SAME as in the pictures on the site. As well, there were half the number of flowers in the arrangement as what was... More...
    (Miscellaneous)
    udem's Picture   udem    0 Comments   Comments

  • Delivery not as paid for...



    I ordered flowers for my wife on Mothers Day. I was away on business and this was important to me to send something special. I ordered through Bloomex. The flowers were delivered 1 day after mothers Day and the flowers that my wife received were not Boxed Long stem Red Roses. They were ordinary pink and white roses. I wrote customer service to complain. I did not receive a reply. I now see by the reviews that I am not the only one that did not get the service or product that paid for. More...
    (Delivery Services)
    nikibear1232's Picture   nikibear1232    0 Comments   Comments

  • Bloomex mothers day gift basket missing



    I ordered a Spa gift basket for my mother in law on May 07th (tuesday) and arranged for it to be delivered on may 10 (friday) to get ahead of the mothers day chaos. The basket never showed up, I phoned and was told there would be an investigation. Never heard back from anyone. Tried to do a live chat but as soon as I told the operator that my order was missing the chat was terminated and my IP address was blacklisted! Finally got through to someone on the phone Sunday and was told that it was out for delivery but there was no tracking number and they couldn't help me anymore.... More...
    (Delivery Services)
    aviallani's Picture   aviallani    0 Comments   Comments

  • Mother's Day Flowers never arrived!



    I ordered Mothers Day flowers to arrive the day before Mother's Day so my mother could enjoy them. They didn't and still have not arrived. My credit card got charged but no flowers tried to call response please leave a message phone line won't be open until May 14th! Tried live chat but the two people hung up on me when I explained the flowers did not arrive. Left an email no response. Very frustrated my mother lives in a different country so I don't get to spend Mothers Day with her. I wanted her to have flowers that didn't happen thanks to Bloomex. More...
    (Delivery Services)
    Dettinger1263's Picture   Dettinger1263    0 Comments   Comments

  • Bloomex... No Flowers and a Credit Card Charge over $100!!



    I ordered flowers and paid extra for same-day delivery so that they could be delivered yesterday. The flowers didn't arrive yesterday, they arrived today! I emailed and called them numerous times but there is no customer service agent, just an answering machine. After the flowers did not arrive yesterday I left a message and went through the live chat to advise that I needed the flowers for a dinner yesterday so they could cancel my order and refund my money since I didn't need the flowers anymore. When I tried their live chat, one agents responded with an automated message... More...
    (Delivery Services)
    Aimee's Picture   Aimee    0 Comments   Comments

  • wrong flower bouquet



    I ordered flowers for my Mother for Mother's Day through Pro Flowers international. The florist they chose was Bloomex in Winnipeg, MB. I had my niece take a picture of the bouquet since I couldn't be there to see them first hand and see that they were what I had ordered. I understand that everything can't be exactly like the picture and that substitutions have to be made, but I do expect the subtitions to be similar and definitely expect the finished product to be of equal value. I paid $60 for a bouquet (not including tax and international fee) and the bouquet they... More...
    (Miscellaneous)
    brendensmile's Picture   brendensmile    0 Comments   Comments

  • We are returning customers



    just wanted to send your company a great big so appreciated , thank you!! after abit of finagling the parents received your beautiful packages . they were thrilled beyond...so thank you thank you ; you can trust our returning business in the future. [ unless i've scared you off!] anyway i just wanted to tell someone there a huge thanks. if there is a michelle there.... she really got things moving. shannon & terry More...
    (Delivery Services)
    ShanTerry's Picture   ShanTerry    0 Comments   Comments

  • Great service. Great flowers



    I want to thank you - Bloomex - for the great service. Yesterday, was my first experience with Bloomex. The recipient said the flowers arrived on time and looked great. They were very pleased. Might I suggest that the person taking the order start with a bit of an introduction/welcome to Bloomex, rather than going directly to - what is your first name, last name, address, etc. "Hello, this is Bloomex. Are you looking to order flowers? (yes) We would like to start by taking your information and then look at the type of flowers you are ordering. May I have your first... More...
    (Delivery Services)
    Rich6789's Picture   Rich6789    0 Comments   Comments

  • Mother's day flowers



    My mother as just receive the magnificent flowers, chocolate and Teddy bear and was really impressed with the product quality and presentation. It was the first time I used your company for flowers and stand assured that it will not be the last. The whole family and friend are impressed. If it is the case: Happy mothers day to you ! More...
    (Delivery Services)
    LindaTr's Picture   LindaTr    0 Comments   Comments

  • Professional service



    I ordered with Bloomex last week. It was my sister`s birthday and i was too far away to congratulate her myself, so i decided to order flowers online. I chose a nice mixed bouquet and a teddy bear. My sister received order at requested time frame, she sent me some photos and i could see that flowers were the same as they were represented on site. She was delighted with the arrangement and teddy. I will definitely use Bloomex again More...
    (Delivery Services)
    andfire's Picture   andfire    1 Comments   Comments

  • Bloomex



    BUYERS BEWARE!!!! WE BOUGHT A GOURMET HAMPER INCLUDING LOBSTERS, CHEESES, FRUIT, GOURMET CHOCS, AND THEY LEFT OUT THE LOBSTERS, CHHESE AND CHOCOLATES (AND SENT SOME OLD FRUIT). THEY CHARGED ME $175 PLUS POSTAGE FOR THE PRIVELIGE OF RIPPING ME OFF. ON COMPLAINING, WE GOT OUR CALLS, FAXES, EMAILS IGNORED ONLY TO BE TOLD WEEKS LATER THAT DMITRI THE OWNER OF THE COMPANY "DOESN'T DO REFUNDS", "OUR CASE IS CLOSED" AND "HE HIRES A TEAM TO DEAL WITH COMPLAINS" (NOT SURPRISING GIVEN THE THOUSANDS OF COMPLAINTS THIS COMPANY GENERATES. THE TRIED TO RESEND THE BASKET... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    VANYA's Picture   VANYA    0 Comments   Comments

  • Thank you, Bloomex!



    Dear Bloomex,Our mother has received the complete bouquet we ordered today and she is really happy. We would like to say "thank you" and that we really appreciate your effort to fix the problem with our order. We assumed that your company and us have been scammed by the local florist in Quebec city (Fleur Botanica). We strongly suggested you avoid to do your business with them. If the two last time you had sent us our orders from your warehouse from Montreal, we would not had any bad feeling. Again, thank you and we hope we will have a good experience in our next order. More...
    (Delivery Services)
    DeanR's Picture   DeanR    0 Comments   Comments

  • Bloomex flowers is a terrible and dishonest company



    I am SO upset I did not read reviews before I ordered. I placed an order for same day delivery for flowers and balloon. they then called saying I owed more money for the flowers to be delivered. I agreed they then told me the balloon would be removed DID NOT HAPPEN. Then the flowers never arrived next day got an email claiming that the recepient did not them that day so would be delivered a day later. I called and told them that was not what I ordered and wanted a refund as the person receiving them was gone. they ignored this kept calling customer service DOES NOT EXIST kept going to lady... More...
    (Delivery Services)
    screwbloomex's Picture   screwbloomex    1 Comments   Comments

  • Bloomex failed to deliver flowers on valentines day!



    Bloomex Australia is a shocking company. So today is valentines day. Beautiful dinner with the most beautiful girl :) Bloomex, even though I ordered the roses 10 days ago, and took out a small loan to pay for them, you failed to deliver them to my partner today, our first valentines day and you had the hide to say they would get delivered tomorrow instead because you were busy today!!!. I called all day to find out when they would be deliverd, you answred 3 times, and asured me they would be delivered.And then wouldn't answer your phones after 4.45pm! .. my partner stayed at work... More...
    (Miscellaneous)
    Bec11's Picture   Bec11    1 Comments   Comments

  • Disreputable company - avoid!!!!



    This company received a failing grade from CBC's Marketplace, but I didn't know that when I ordered from them! What I received did not look like the original order photo at all : not the right colour nor the right number of flowers! Did you know they can exchange a fern froth in place of flowers??!!!! Too bad we can't upload photos on this site, for you to see for yourself what a rip-off Avoid them at all costs!!!! More...
    (Miscellaneous)
    moije's Picture   moije    0 Comments   Comments

  • Fruits and Chocolate Basket ( Horrible Service )



    The Basket of fruit and Chocolates was not delivered in time but worst of all I received an e-mail from the person that received it saying the following : > you shouldn't pay the bill for that fruit basket. Much of the fruit > was very deteriorated, not edible, so we pitched most of it. Some of > the cookie boxes were crushed, and sticky from the old fruit. If you > want to complain, I took a photo of some of the fruit. Just the apples > and the kiwi survived, but the oranges, pears and grapes were not > edible. Much of the cookie product didn't... More...
    (Delivery Services)
    Pappynews's Picture   Pappynews    0 Comments   Comments

  • Highly recommend!



    Just ordered flowers from them for my wife's birthday. Her co-workers said they are the best flowers they've ever seen delivered to the company! Which is good because last year I screwed up by ordering flowers from a different flower company that weren't nearly as nice as some flowers that another person at her company recently got. Great work and beautiful flowers! More...
    (Delivery Services)
    Salageta's Picture   Salageta    0 Comments   Comments

  • Great work!



    Bloomex are the best! I was in search of an affordable option for wedding flowers and found exactly what I needed at Bloomex. From the very first meeting to the wedding day, Ashley was kind, eager to execute what I was envisioning, and completely understanding of any changes I wanted to make. When a specific color of a flower wasn't available, she called to discuss alternate options. It was completely unnecessary, because I'm sure I would have never noticed the change, but it was still considerate of her to call and work the details out with me. Ashley was wonderful to work... More...
    (Delivery Services)
    Marta5's Picture   Marta5    0 Comments   Comments

  • Bloomex horrible service and false advertising



    I recently ordered a gift basket from Bloomex. I ordered it on the 23rd of december, paid extra to have it delivered the next day, and it wasn't delivered until decembered 28th. When I contacted them, they claimed that it was in the product description that it would be delivered late, but I wouldn't have bought the basket if it had said that. Having a "next day delivery" option is great if you actually deliver the next day. Their website is full of false advertising and "fine print". They are hard to get a hold of over the phone and when you finally do talk to... More...
    (Delivery Services)
    sromphf's Picture   sromphf    0 Comments   Comments

  • Great service!



    They have more than floral arrangements here. They also have plants! The lovely ladies who work here will also help you choose what kind of plant is best suited for what environment you're looking to put the plant in. I don't usually take away stars for bad service if i like the goods, but i always, always appreciate super good service. And people who are genuinely nice. More...
    (Delivery Services)
    CaitlynM's Picture   CaitlynM    0 Comments   Comments

  • Thank you!



    This place is the Florist for when you want to show someone you really care or that you're a class act all the way. The quality of the service you recieve, the flowers and the arrangements make for a great experience. When I send flowers from Bloomex I know I'm going to get a call from someone telling me how beautiful and amazing the flowers are. I don't do it often, but when it really matters I don't go anywhere else. More...
    (Delivery Services)
    Talavera's Picture   Talavera    0 Comments   Comments

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Bloomex Reviews By Product

 

Bloomex Comments


herman says: (1 week ago)
 0
My mother's day flowers arrived by delivery from Canpar which rang my bell and left a box, drove away before I could open the door. If we hadn't been home, they would still be sitting there. Now, 3 days later, they mums are dropping their petals and quite honestly, this was a waste of money.



sarah5115 says: (1 month ago)
 0
Terrible service. Total scam. I ordered flowers for delivery and they were never actually delivered despite being sent a confirmation that they had been. I have tried to be in touch with Bloomex at least six times to no avail. I have left numerous voicemail messages (have yet to speak with an actual person), sent emails (with no response) and tried an online chat (which indicated that all operators are busy and had to leave an offline message). I would like my money back but have not heard back. I am contemplating legal action.



Jamesdean says: (3 months ago)
 0
Where the hell is my review? Bloomex sucks



Jobilen says: (11 months ago)
 0
On June 27th, I placed a online order for flowers to be delivered in BC on June 29th. Watching the tracking number I realized they were not delivered and was notified by recipient that they never arrived. Called and spoke with sales rep. who was very indignant to me on the phone (I put the speaker on so others in the room could hear her yelling very loud at me) and she told me to read the policies and that the delivery of the order "was not going to happen" and they could resend it. This was for a 50th anniversary and it is now over and I just want a refund. Very obnoxious staff! They better refund me the money or I will just keep emailing and calling them. Never will I order from Bloomex again!



rosaprim says: (1 year ago)
 0
Bloomex is the worst experience i have ever had. I ordered flowers for same day delivery, 3 days later i am still waiting for them to be delivered. I have emailed, called gone on that live chat and have had no response, this morning i recieved and email from them, that made absolutely NO sense whatsoever. I STILL DONT KNOW IF MY FLOWERS HAVE BEEN DELIVERED. I WILL NEVER USE THEM AGAIN AND WILL MAKE SURE I PUT COMMENTS LIKE THIS EVERYWHERE I SEE AND HEAR THERE NAME.
THEY HAVE NO CUSTOMER SERVICE WHAT SO EVER AND I AM REPORTING THEM AS I THINK THEY ARE A SCAM.



BloomexNOGOOD says: (2 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



BloomexNOGOOD says: (2 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



Melani says: (2 years ago)
 0
Follow-up to prvious complaint. A representative just called, and an upgraded arrangement will be sent out on the 30th of December. She even gave me a time-frame. Thank you Bloomex, for taking responsibility.



john490 says: (2 years ago)
 0
Very happy with my experience! Gift basket arrived on time with top notch ingredients! The value is way higher then at any one I saw at grocery store.



vtre142 says: (3 years ago)
 0
Ne perdez pas votre temps avec cette companie. Apres 3 jours de retard, les fleurs ne sont toujours pas livrees et la companie ne retourne pas mais appels. C'est le pire service que j'ai jamais eu, pas professionel du tout.



johnwales75 says: (3 years ago)
 0
Good value, on time delivery. Tip: google coupon code- you may save up to $15 on each order. Overall I ma happy and will order again



SurfFlorist says: (3 years ago)
 0
Bloomex is listed as a Miami company, Miami Beach company, Aventura, FL company, Bal Harbour, FL company.....you get the idea. The are located in Canada. They pose as a local florist, take your order and then wire it to a local florist for delivery. Do yourself a favor: Whenever you look up a florist by website, first call and ask them "In what city are you located?" If they cannot say that they are located in the city you want the flowers delivered, then hang up and call a local florist who is going to deliver anyways. That florist will be able to answer ALL your questions.



TerrieA says: (3 years ago)
 0
I will never, ever order from Bloomex. Here's what the Better Business Bureau has to say about them:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.



6392 says: (3 years ago)
 0
We ordered flowers for my son's wedding.. and they were suppose to arrive the day before.. when we finally got a hold of someone they told us our flowers were not there.. they had been paid for and the wedding was the next day.. they were going to send ones that they had but not the ones that we ordered to make up for it.. no way.. and now I cannot get ahold of the company.. please do not use this company.. go to a recognized florist shop.. your wedding day is suppose to be the best day..



betacarbon says: (3 years ago)
 0
I was going to file a complaint about this company to Better Business Bureau, until I saw their ranking on BBB.
BBB ranked them at "F"
I wish I had seen that before ordering from them.



Zetto says: (3 years ago)
 0
Have used Bloomex successfully before but this time they dropped the ball big time. Paid a premium for before-noon delivery of a birthday bouquet of 24 long-stemmed roses. Ordered & paid 5 days in advance. Did not arrive on time and had to pursue Customer Service for a an update. Finally arrived at 4pm but in poor condition. Recipient complained and was told a replacement would arrive in 3 days. It did not arrive. No response to inquiries until I contacted head office. Was told recipient wasn't home when replacement arrived (not true) and a note was left to that effect (also not true). Head office advised me a SECOND replacement delivery had been arranged for. However, as this order was specifically ordered for an occasion (birthday) and it was now a week later, the replacement was declined and a refund requested. Still waiting for a reply from Bloomex.



dorancher2 says: (3 years ago)
 0
I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!



stuartbkr777 says: (3 years ago)
 0
I ordered a gift basket from Vancouver flowers and the service that i got was just superb.Great site really and the best part is that it provides each and every user to share their thoughts on the article.great
==================================Vancouver Flowers



Sherona says: (4 years ago)
 +1
I will never ever use this company again. I agree with some of the other comments; they are fast to take your money and horrible and trying to resolve their mistakes, as well as impossible to get ahole of. I ordered flowers for same day delivery and they charged me for that service and the flowers were not send until the next day. When I tried to cancel they said it was too late because the product had been made, and that they would refund only the same day delivery fee. How does that make sense? I was told via email that it takes longer to deliver to the location I wanted them to go to becaust it is out of the production area. Well why didn't they contact me once they saw the address I entered to see if it was still ok for them to be sent the next day? Instead they go ahead and make them send them out so I can't be refunded. What a joke.



France says: (4 years ago)
 0
J'ai été très bien répondu et on m'a donné des conseils pour le choix des fleurs et pour respecter mon budget.
France



mohitb says: (4 years ago)
 0
I used Bloomex's services recently to get flowers delivered to my girlfriend's workplace. The delivery was supposed to be made in the morning, however it got pushed to the afternoon, and the flowers reached her right before she was about to leave from work. Needless to say, she was extremely happy to receive the flowers and my note.

Cons:
1. Lack of customer service agents. Telephone operators were never available, and online reps were available only 1 out of 5 times that I needed them.

2. Delivery time is not guaranteed as they claim on their website, even if you order on time.

Pros

1. The delivery WILL be made.
2. It is extremely easy to order online.



happypanther1 says: (4 years ago)
 0
Fast to take your money but won't follow up complaints If you use this service after reading these complaints - I have two box seats for the 2020 Olympic Gold Hockey game to sell for 'cheap'



sharon67 says: (4 years ago)
 0
I received today May 12/09 my MOther's Day flowers sent to me by my daughter in Phoenix AZ - they are DEAD!!! NOt only that she paid extra to have them arrive here on MOther's Day. I want something done about this. Sharon Willcox



CRitch says: (4 years ago)
 0
Worst flower service I ever had. Won't return my calls and rude Staff



abby says: (4 years ago)
 0
My son ordered roses the middle of last week to be delivered 8/05 As they has not arrived by 10/05 he tried several times to cancel but no one answered the phone.They arrived 11/05-CRAPPY COMPANY --never will use Bloomex again!!



PhilipMcGee says: (4 years ago)
 0
Service was Great! Really Fast Delivery! Quick Easy and Reliable! Will order from Bloomex again!



wayneh24 says: (4 years ago)
 0
BRUTAL SERVICE! Non existant Customer Support. I would not recommend them to my worst enemy. Paid for early delivery, called onve that window passed and coudl not even get a live voice. had to leave a voice mail, for Customer Service?? No email response either. I am now mulling over the idea of reporting this to visa as a scam.




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