Bloomex Reviews and Complaints

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • Bloomex



    So disappointed angry and frustrated I'm contacting "Going Public" at CBC, they ripped me off for $200 for two late damaged orders, broken vase etc, the kicker is I only placed 2 orders and they claim I ordered 4, I want the charges reversed they want to give me a $200 store, ha ha, I'm not paying for nothing. they won't even talk to me on the phone so I emailed my complaint and I get this generic message we are sorry you're not happy blah blah! They won't even send me an invoice, crooks. More...
    (Delivery Services)
    Lyndie's Picture   Lyndie    0 Comments   Comments
  • Horrible customer service



    This company has basically stolen my money. All details for a delivery were provided and I even paid extra for shipping at a specific time. Not only was the delivery attempt made outside of those hours, the delivery itself was never completed. After numerous attempts to speak with a supervisor, their final word is that their mess-up is my fault and they refuse to refund my money. Do yourself a favor and stay away from Bloomex. More...
    (Miscellaneous)
    YaelPerez's Picture   YaelPerez    0 Comments   Comments
  • Bloomex - awful company, atrocious customer service!



    TERRIBLE! Do not order flowers from bloomex! Charged extra for shipping, the flowers were still two days late. Ordered 2 bouquets, one was the completely wrong bouquet and the other had one broken flower and one dried flower. The bouquets started to wilt the very next day. When I called to rectify the situation, I was told that there was nothing they could do and hung up on. Called 7 times now and never once was put through to management. If you want beautiful flowers that arrive on time, do NOT order from Bloomex. More...
    (Delivery Services)
    Zarinaxr's Picture   Zarinaxr    0 Comments   Comments
  • HORRIBLE. Stay Away!



    My experience: ordered flowers and what was delivered looked NOTHING like the picture - the flowers were small, and dull and looked pathetic compared to the photo. Bloomex replied by saying they thought they had made comparable substitutions, which is a load of crap. My friend's experience: Ordered mother's day flowers to be delivered between 12-5 pm Sunday but they never came. On Monday, received an email saying flowers would be delivered Monday instead because mother's day was so busy, but the flowers never came Monday either. On Tuesday received an email saying... More...
    (Miscellaneous)
    enwaleeya's Picture   enwaleeya    0 Comments   Comments
  • Request for courtesy phone call was ignored



    On April 30th I ordered roses for my mother for Mother's Day. I requested a courtesy phone call be made to her prior to delivery. However, the flower shop decided to show up when my mother was not home without making a call first as I requested. They left a point of contact card, BUT after contacting them they refused to attempt a second delivery. My brother had to be inconvenienced and drive to the shop to pick up the flowers. This is unacceptable! I WILL NOT ORDER FROM BLOOMEX AGAIN!! More...
    (Delivery Services)
    Costanza88's Picture   Costanza88    0 Comments   Comments
  • FLOWERS, CHARGED EXTRA TO BE DELIVERED EARLY, BUT DID NOT GET THEM



    My daughter spent an EXTRA $20.00 to have flowers delivered to me (mother's day) on sunday, yesterday May 10th, 2015). Apparently, the excuse was that mother's day is busy, yet I did not even get my parcel today Monday May 11, 2015. IF, you could not deliver the damn parcel on the day that you said you would, you shouldn't have given my daughter the option to do so AND THEN CHARGE HER $20.00 on top of it. I demand that money returned to my daughter!!!!!! IF NOTHING ELSE, THE PARCEL SHOULD HAVE GOTTEN HERE TODAY. I wouldn't be so pissed, if she hadn't been... More...
    (Delivery Services)
    cplugoway's Picture   cplugoway    0 Comments   Comments
  • Flowers never delivered



    I ordered flowers for Mother's Day through bloomex and they were never delivered. They are not answering my calls or returning my messages. Bloomex provided the phone number of the driver in charge of the delivery, but I was unable to reach him after several attempts. When I looked them up on google I saw they were not registered with the better business bureau and there had been several complaints about them. I do not recommend them. More...
    (Delivery Services)
    Mara84's Picture   Mara84    0 Comments   Comments
  • Bloomex - all promises and no satisfaction



    I wish I had read here first What a stuff up!!!!!!!!!!!!!!! I am overseas at present and the Monday before Mothers Day ordered a delivery for the Friday as my mother was going to be out over the weekend. Thought that should be easy - plenty of time for Bloomex to arrange and its not on the busy weekend of mothers day - was I ever wrong Friday the delivery was not made at all and no one could tell me anything except it was on its way which it was not (it turns out this was B/S) as I later found out the delivery was made on Saturday - its lucky someone was there as they had not planned to... More...
    (Delivery Services)
    jays2's Picture   jays2    1 Comments   Comments
  • Bloomex Flower Deliveries missing guaranteed dates - paid for but not delivered



    3/3 orders in one year that have been late or substituted badly. 2014 - ordered with 2 weeks notice Mothers Day Tea box. They sent a chocolate /candy one which I specifically did not order as she is on a special diet and could not eat any of that. I was only notified about the substitution 3 months later. 2015 - ordered flowers/vase etc for my mother a few weeks in advance to be delivered on the Friday before Mothers Day. Called her on Sunday, nothing arrived. Checked the transit code and it showed the flowers had left on the 8th from Toronto, went to Hamilton then back to Toronto.. and... More...
    (Delivery Services)
    erinmikan's Picture   erinmikan    0 Comments   Comments
  • Very Satisfied



    I had the sad task of organizing flowers for a funeral last week. The Bloomex helped me understand the entire process of what was involved. They also took the time to talk me through my choices. They are extremely proactive and handled every aspect to make sure things were handled with care and respect. I thank them enormously. More...
    (Delivery Services)
    Fibo's Picture   Fibo    0 Comments   Comments
  • Horrible customer servise..flowers where still not delivered after 6 days !



    Bloomex ( Flowers)is a fraud company I ordered flowers with this company on Friday April 17 to be delivered April 18th..they never arrived!!! i did however receive a bill!! i called Monday and was told it would be delivered Tuesday with a half ass apology and no explanation..was told morning delivery..it is now 10:46 pm on the 22 nd!!!!!!!!! no flowers..This is fraud and bad business. I%u2019m taking my complaint to social media and the better business bureau. You should be ashamed, Birthday flowers never delivered. I phone call with an explanation and rectification is needed here.. NO... More...
    (Delivery Services)
  • Pot Luck Bouquets & Delivery Service



    I ordered from Bloomex for my best friends birthday - Thursday morning for Friday delivery, the Anniversary Designer Collection II, Carrington White Wine & registered for the free Teddy & Card . It wasn't until after ordering that I noticed the terrible reviews. Of course I panicked and emailed them to ensure my order would be delivered Friday. They promised me it would... you guessed it, Friday evening came & no order was delivered. You can imagine I was dismayed that my best friend had received nothing from me on her birthday. Monday I emailed to complain & ask... More...
    (Shopping, Chain Stores)
    ETCH's Picture   ETCH    0 Comments   Comments
  • Bloomex Flowers - they're great!



    Hi - I was a bit worried since the positive reviews looked kind-of pre-written by some PR company. But I ordered flowers for my sick Mom yesterday - they were delivered exactly as promised today, on time, and she loves them! So I have to say I'm happy with Bloomex. They were delivering in the Toronto area - I must say I feel really sorry for the folks that had a negative experience, maybe because my delivery was to a major centre it went well? Don't know, but I'd use them again. 1 blog suggested that as soon as you have a hard time getting a refund from a company that never... More...
    (Delivery Services)
    Onewhoclicks's Picture   Onewhoclicks    0 Comments   Comments
  • Bloomex delivered dead flowers 2x's



    My wonderful husband ordered me flowers to my office for the first time ( 9yrs) together. It was extermely exciting and a great surprize. A vase with gerber daisys, they were delivered to my work at 430pm, i set them up, enjoyed them for a few minutes and went home for the day. When i came to work the following morning at 8am there were 3 dead flowers and 3 more very wilted. I called to complain, they asked me to send photos and said they would get back to me this was at 9am. I left work 415pm and on my way home called to see what was happening they informed me that they were redelivering... More...
    (Delivery Services)
    Instant09's Picture   Instant09    0 Comments   Comments
  • Terrible Service



    Terrible service.. please do not give this company your business. This is the 3rd chance Ive given them..and the 3rd time they ruined my order. Last time the flowers arrived 4 days late (With >2 weeks notice) and it was the WRONG flowers- a smaller, cheaper arrangement. This time the flowers arrive 5 days late.. dead. Completely dead. No discount. No refund. Because the order was 'In Transit" Learn how to run a company Bloomex. I'll be sure to ruin your reputation. Thanks. More...
    (Delivery Services)
    JennyLeeB1989's Picture   JennyLeeB1989    0 Comments   Comments
  • Bloomex Flowers definitely not Blooming when they arrive



    I was very disappointed with my first and only experience with Bloomex. I wish I would have purchased through a local florist closer to home versus using this service. For starters the website and email confirmations are very misguiding. When I set out my booking my understanding was that the delivery would arrive between noon and 5pm and per the email confirmation and online web form. If I would have known I had to read the fine print and deliveries could arrive up until 7pm I would not have done business with them or I would have paid the extra amount to ship prior to noon. From a quality... More...
    (Delivery Services)
    ninjatesh's Picture   ninjatesh    0 Comments   Comments
  • BloomEx ripped me off - Big Time



    My brother turned 40 last Friday March 20 and I wanted to do something special for him. Our parents are both deceased and he is single. He was feeling a sad and alone with this monumental birthday approaching. It was extremely important to me that I do something special for him on his special day. I did a lot of research and came across the BloomEx website. Since I had ordered flowers with BloomEx before, I decided that I could best trust this company to complete my order. I ordered a cake and balloons. I paid extra for the balloons and also to have "Happy 40th Birthday... More...
    (Delivery Services)
    veecinda's Picture   veecinda    0 Comments   Comments
  • Flowers



    I ordered a "Floral Cake" for my daughter-in-law's birthday. I was charged almost $75.00, which was fine because the picture of the product was so unique...what my daughter-in-law received was a DOZEN CHEAP CARNATIONS!!! Not even nicely arranged!!!! I called, emailed and texted with BLoomex to no avail. They BLOCKED me from contacting them on "LIVE CHAT". Finally they sent a REPLACEMENT order 10 days later - IT WAS HORRIBLE AND LOOKED NOTHING LIKE THE PICTURE!! I was EMBARRASSED AND MORTIFIED AT THE LACK OF CONCERN AND CUSTOMER SERVICE PROVIDED BY THIS... More...
    (Miscellaneous)
    wandg's Picture   wandg    0 Comments   Comments
  • ID of sender



    The tag that came with the flowers was folded over and stapled. The ID and the message from the sender was inside the stapled part. There is small type showing that says "Lift/Lever (Card Message)" but it looks like part of the logo. So while the bouquet was beautiful, we didn't know who sent it for 2 days. I can understand why the MESSAGE should be hidden, but the ID of the sender should be included with all the other info that is visible, to avoid confusion. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Jbus's Picture   Jbus    0 Comments   Comments
  • Atrocious customer service



    I ordered flowers from bloomex on Valentine's day, you would think one of their most important times of the year. I paid to have delivery done in the morning for my wife for our first year together. I must qualify that meant between 9-12:00. Nothing was delivered by 1:00 so I tried emailing and calling. No answers. I tried emailing and calling at 1:30, no answers. I tried calling and emailing at 2:00 with no reply and every half hour until 4:00 pm where I instructed them that since they had not fulfilled their contractual obligation not to bother in any way sending a delivery. Well at... More...
    (Delivery Services)
    dsteydonck's Picture   dsteydonck    0 Comments   Comments
  • RE: Bloomex horrible service -- Buyer beware!



    Bloomex Flowers: Where do I start? This company does NOT service their clients, they do not deliver their orders. I placed an order in advance on the 18th of Feb to be sent on the 24th by 3:30pm. As it was for a birthday, the company failed to adhere to the terms of the order, I called over 6 x to the company. Customer service does not call back, when you call into their toll free number and select 2- I was put on a 19 min hold, to then get vm with no call back. If you select 1 you will get a human body -- who's sole interest is selling a arrangement not dealing with any issues. The... More...
    (Delivery Services)
    juliePast's Picture   juliePast    1 Comments   Comments
  • Funeral Flowers



    The team at Bloomex is so friendly, they took all my floral worries away. The flowers that they did for my cousins funeral were amazing!! They were exactly what i was looking for they took into account colours, scent, flowers and incorporated them into the beautiful creations that they made. I feel as though they listened to me. Also the prices are AMAZING i did not have to pay over the odds for the flowers that i wanted. Will always go back to them!! thanks guys. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Gmernicki's Picture   Gmernicki    0 Comments   Comments
  • waiting on a call back



    Flowers were limp and bending over when delivered. ROSES were dying .. call to tell the company, 6 times I called, was told to leave voice mail. Voice mail was full. Dialed 1 instead of 2 and was told that they will reship new flowers and I was to pay for delivery. I was passed to a manager... I referred to the policy and quoted ... at our expense. So now they don't have to charge me. ?? Requested date of delivery was confirmed and they sent an email on a Thursday in transit for Tuesday. Call 5 more times but this time I get voice mail. Just don't! Not worth... More...
    (Miscellaneous)
    richardsonk's Picture   richardsonk    0 Comments   Comments
  • Bloomex Quality Concerns



    I ordered flowers for my wife for Valentine's Day. I had ordered them to be delivered on Feb. 13 (Friday) to her work. On the 12th I found out that she had booked the day off, so I tried to have them change the delivery address to my home address instead. Bloomex told me that they were too busy and couldn't do it. So on the 13th my wife gets a call from work saying that she had some flowers to be picked up. Now she has to go to work (kind of defeats the purpose to having the day off) to get the flowers. The kicker was that they arrived in a box without a vase even though it was... More...
    (Miscellaneous)
    jcahill18's Picture   jcahill18    0 Comments   Comments
  • Valentine's day heart ache



    I ordered flowers for my husband 2 weeks in advance. They were never delivered on Valentine's day, not even the next day or Monday.. They said the flowers were sent out to be delivered on Valentine's day, but given 2 days to deliver them. I said but it isn't Valentine's Day. I live on other side of country (Australia) and was working all day, my husband thought I didn't care and caused us issues. They DID offer a free upgrade and refund of delivery BUT won't be delivered til next day so I might get 2 bouquets.. WAIT WHAT? I MIGHT get 2. They couldn't... More...
    (Delivery Services)
    Juunan's Picture   Juunan    0 Comments   Comments
  • Failed To Deliver The Flowers, On Valentine's Day 2015.



    I placed an order on the 10th. of February 2015, with a delivery date for the 12th., to my friend, near Halifax, Nova Scotia. I received confirmation on the 10th that my Visa payment was accepted and my order number is 1783844. I The flowers weren't delivered as as arranged, so I called their helpline on the 12th and also on the 13th. I was told on both occasions that it would be investigated and that I would receive a call back. Return calls from customer service did not happen. What a major disappointment it has been dealing with Bloomex. Valentine's Day has come and gone.... More...
    (Delivery Services)
    Feiertag's Picture   Feiertag    0 Comments   Comments
  • Bloomex



    I did not receive a confirmation of my order so cancelled my order within 20 mins. They did not send a confirmation of my cancellation so I attempted to reach them on their live chat system which they repeatedly closed down when they knew I wanted to cancel my order. They finally after 5 attempts offered to refund my money but with a $25 cancellation fee. They are the worst company I have dealt with in a very, very long time. More...
    (Miscellaneous)
    RebeccaJo21's Picture   RebeccaJo21    0 Comments   Comments

Bloomex Reviews By Product

 

Bloomex Comments


stephtodd says: (3 months ago)
 0
Worst customer service ever....have a complaint don't expect a phone call back or a solution. Ordered an arrangement and something not even close was sent out!! Called 6 times to speak to someone and all I get back are emails! What a joke of a company!! DONT USE THIS COMAPNY....EVER!!



Unsatisffied says: (6 months ago)
 0
It was so interesting to read all the negative comments. If I had known before receiving my basket for my 86th birthday, Te articles in the basket were so stale they are not eatable. How does this company stay in business. I am so disappointed. In this company. If i had read the comments before I would have warned my grand daughter, as I will do now. No more orders from us.



gubanovb says: (9 months ago)
 0
very good service and good flowers.Keep it up!!



km604 says: (1 year ago)
 0
Absolutely the worst flower delivery company ever!!! Mother's Day flowers arriving 3 days late and dead after paying extra for delivery!! No customer service, no refund! Garbage service. Will never order from this company again EVER!



am360 says: (1 year ago)
 0
Really great experience all around.



Tim80 says: (1 year ago)
 0
Flowers were rubbish, customer service was rubbish. Total scam. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!



ranga says: (2 years ago)
 -1
A very bad experience. Lazy people with rotten attitude. Would not recommend anyone to use their service ever. The package was delivered late without any information, the people had no idea about he delivery services. I was asked to chk the order online myself. Getting hold of someone is very difficult aswell.



lhuynh says: (2 years ago)
 0
Terrible service. I wish I read all the comment before I used the service. I order the flower for my mom birthday, paying for overprice vase too, expecting the flowers are already organize in the vase. The flowers arrived BUT not in the vase. I paid for an overprice vase because I expect beautiful organization from professional, but instead of the flowers a bundle in a small box. When I called Bloomex, they said that how they delivery flowers from the last 15 years! Terrible!



herman says: (2 years ago)
 0
My mother's day flowers arrived by delivery from Canpar which rang my bell and left a box, drove away before I could open the door. If we hadn't been home, they would still be sitting there. Now, 3 days later, they mums are dropping their petals and quite honestly, this was a waste of money.



sarah5115 says: (2 years ago)
 0
Terrible service. Total scam. I ordered flowers for delivery and they were never actually delivered despite being sent a confirmation that they had been. I have tried to be in touch with Bloomex at least six times to no avail. I have left numerous voicemail messages (have yet to speak with an actual person), sent emails (with no response) and tried an online chat (which indicated that all operators are busy and had to leave an offline message). I would like my money back but have not heard back. I am contemplating legal action.



Jamesdean says: (2 years ago)
 0
Where the hell is my review? Bloomex sucks



Jobilen says: (3 years ago)
 0
On June 27th, I placed a online order for flowers to be delivered in BC on June 29th. Watching the tracking number I realized they were not delivered and was notified by recipient that they never arrived. Called and spoke with sales rep. who was very indignant to me on the phone (I put the speaker on so others in the room could hear her yelling very loud at me) and she told me to read the policies and that the delivery of the order "was not going to happen" and they could resend it. This was for a 50th anniversary and it is now over and I just want a refund. Very obnoxious staff! They better refund me the money or I will just keep emailing and calling them. Never will I order from Bloomex again!



rosaprim says: (3 years ago)
 0
Bloomex is the worst experience i have ever had. I ordered flowers for same day delivery, 3 days later i am still waiting for them to be delivered. I have emailed, called gone on that live chat and have had no response, this morning i recieved and email from them, that made absolutely NO sense whatsoever. I STILL DONT KNOW IF MY FLOWERS HAVE BEEN DELIVERED. I WILL NEVER USE THEM AGAIN AND WILL MAKE SURE I PUT COMMENTS LIKE THIS EVERYWHERE I SEE AND HEAR THERE NAME.
THEY HAVE NO CUSTOMER SERVICE WHAT SO EVER AND I AM REPORTING THEM AS I THINK THEY ARE A SCAM.



BloomexNOGOOD says: (4 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



BloomexNOGOOD says: (4 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



Melani says: (4 years ago)
 0
Follow-up to prvious complaint. A representative just called, and an upgraded arrangement will be sent out on the 30th of December. She even gave me a time-frame. Thank you Bloomex, for taking responsibility.



john490 says: (4 years ago)
 0
Very happy with my experience! Gift basket arrived on time with top notch ingredients! The value is way higher then at any one I saw at grocery store.



vtre142 says: (5 years ago)
 0
Ne perdez pas votre temps avec cette companie. Apres 3 jours de retard, les fleurs ne sont toujours pas livrees et la companie ne retourne pas mais appels. C'est le pire service que j'ai jamais eu, pas professionel du tout.



johnwales75 says: (5 years ago)
 0
Good value, on time delivery. Tip: google coupon code- you may save up to $15 on each order. Overall I ma happy and will order again



SurfFlorist says: (5 years ago)
 0
Bloomex is listed as a Miami company, Miami Beach company, Aventura, FL company, Bal Harbour, FL company.....you get the idea. The are located in Canada. They pose as a local florist, take your order and then wire it to a local florist for delivery. Do yourself a favor: Whenever you look up a florist by website, first call and ask them "In what city are you located?" If they cannot say that they are located in the city you want the flowers delivered, then hang up and call a local florist who is going to deliver anyways. That florist will be able to answer ALL your questions.



TerrieA says: (5 years ago)
 0
I will never, ever order from Bloomex. Here's what the Better Business Bureau has to say about them:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.



6392 says: (5 years ago)
 0
We ordered flowers for my son's wedding.. and they were suppose to arrive the day before.. when we finally got a hold of someone they told us our flowers were not there.. they had been paid for and the wedding was the next day.. they were going to send ones that they had but not the ones that we ordered to make up for it.. no way.. and now I cannot get ahold of the company.. please do not use this company.. go to a recognized florist shop.. your wedding day is suppose to be the best day..



betacarbon says: (5 years ago)
 0
I was going to file a complaint about this company to Better Business Bureau, until I saw their ranking on BBB.
BBB ranked them at "F"
I wish I had seen that before ordering from them.



Zetto says: (5 years ago)
 0
Have used Bloomex successfully before but this time they dropped the ball big time. Paid a premium for before-noon delivery of a birthday bouquet of 24 long-stemmed roses. Ordered & paid 5 days in advance. Did not arrive on time and had to pursue Customer Service for a an update. Finally arrived at 4pm but in poor condition. Recipient complained and was told a replacement would arrive in 3 days. It did not arrive. No response to inquiries until I contacted head office. Was told recipient wasn't home when replacement arrived (not true) and a note was left to that effect (also not true). Head office advised me a SECOND replacement delivery had been arranged for. However, as this order was specifically ordered for an occasion (birthday) and it was now a week later, the replacement was declined and a refund requested. Still waiting for a reply from Bloomex.



dorancher2 says: (5 years ago)
 0
I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!



stuartbkr777 says: (5 years ago)
 0
I ordered a gift basket from Vancouver flowers and the service that i got was just superb.Great site really and the best part is that it provides each and every user to share their thoughts on the article.great
==================================Vancouver Flowers



Sherona says: (6 years ago)
 +1
I will never ever use this company again. I agree with some of the other comments; they are fast to take your money and horrible and trying to resolve their mistakes, as well as impossible to get ahole of. I ordered flowers for same day delivery and they charged me for that service and the flowers were not send until the next day. When I tried to cancel they said it was too late because the product had been made, and that they would refund only the same day delivery fee. How does that make sense? I was told via email that it takes longer to deliver to the location I wanted them to go to becaust it is out of the production area. Well why didn't they contact me once they saw the address I entered to see if it was still ok for them to be sent the next day? Instead they go ahead and make them send them out so I can't be refunded. What a joke.



France says: (6 years ago)
 0
J'ai été très bien répondu et on m'a donné des conseils pour le choix des fleurs et pour respecter mon budget.
France



mohitb says: (6 years ago)
 0
I used Bloomex's services recently to get flowers delivered to my girlfriend's workplace. The delivery was supposed to be made in the morning, however it got pushed to the afternoon, and the flowers reached her right before she was about to leave from work. Needless to say, she was extremely happy to receive the flowers and my note.

Cons:
1. Lack of customer service agents. Telephone operators were never available, and online reps were available only 1 out of 5 times that I needed them.

2. Delivery time is not guaranteed as they claim on their website, even if you order on time.

Pros

1. The delivery WILL be made.
2. It is extremely easy to order online.



happypanther1 says: (6 years ago)
 0
Fast to take your money but won't follow up complaints If you use this service after reading these complaints - I have two box seats for the 2020 Olympic Gold Hockey game to sell for 'cheap'



sharon67 says: (6 years ago)
 0
I received today May 12/09 my MOther's Day flowers sent to me by my daughter in Phoenix AZ - they are DEAD!!! NOt only that she paid extra to have them arrive here on MOther's Day. I want something done about this. Sharon Willcox



CRitch says: (6 years ago)
 0
Worst flower service I ever had. Won't return my calls and rude Staff



abby says: (6 years ago)
 0
My son ordered roses the middle of last week to be delivered 8/05 As they has not arrived by 10/05 he tried several times to cancel but no one answered the phone.They arrived 11/05-CRAPPY COMPANY --never will use Bloomex again!!



PhilipMcGee says: (6 years ago)
 0
Service was Great! Really Fast Delivery! Quick Easy and Reliable! Will order from Bloomex again!



wayneh24 says: (6 years ago)
 0
BRUTAL SERVICE! Non existant Customer Support. I would not recommend them to my worst enemy. Paid for early delivery, called onve that window passed and coudl not even get a live voice. had to leave a voice mail, for Customer Service?? No email response either. I am now mulling over the idea of reporting this to visa as a scam.




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