Bloomex Reviews and Complaints

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • Bloomex.ca Worst Service Ever


     
    Just the other day I placed two orders on Bloomex, one for my mother's birthday on May 12, and one for Mother's day on May 13th. The website said they can do same day delivery, and I placed both orders on May 11th, so they had plenty of time to process according to their website, AND there were no warnings that it wouldn't be delivered on-time, AND I had to pay extra to ensure they were delivered due to the holiday. I just called my mom, and neither of the bouquets arrived at all, meaning that the order i placed for her birthday is now two days late and for mothers day is one... More...
    (Miscellaneous)
  • Disgusting service!


     
    I made a purchase from Bloomex Australia and the service was disgusting. I cannot find out anything about my order. An online operator keeps informing that my flowers are delayed by 72 hours and keeps giving me generic responses. I have been trying to get in contact with their office, however, no one is answering. The service was absolutely ridiculous! If I do not receive my flowers by today, I will be reporting them to the Office of Fair Trading. More...
    (Delivery Services)
    mel90's Picture   mel90    0 Comments   Add a Comment
  • Bloomex is EXCELLENT!!!


     
    A real value for money!!! I was hesitant to order from bloomex because of the bad reviews I've been reading about them. But it turned out to be a great choice! I ordered a basket of fresh fruits with a get well balloon on them and a bouquet of colorful tulips. They were delivered on time, fresh and really beautiful. My parents were really touched and so happy. THANK YOU SOOO MUCH BLOOMEX!!! More...
    (Delivery Services)
  • excellant experience...


     
    I have to say, I never thought finding a florist that delivered everywhere in Canada could be so easy. Google certainly led the way, but it was Bloomex's prices and website that sold me. They offered a wide variety of lovely, unique flowers arrangements in a wide price range - all very reasonably priced, and their customer service is great. Despite the online ordering system stating that you had to order beofre 1:00 pm to get same day delivery, they were able to accommodate me via email and assured me my flowers would reach my sister in time for her birthday today :) All in all, I... More...
    (Shopping, Chain Stores)
    bychance's Picture   bychance    0 Comments   Add a Comment
  • Flowers never delivered!


     
    I requested that Bloomex deliver the flowers before 10:30am, when they were not delivered by 11 I called asking about the whereabouts of the delivery and they gave me a tracking number that did not work. I then called customer service and left a message nearly every hour until 6pm with a promise to call me back, which never happened. My experience is that Bloomex is unreliable, with terrible customer service and the help people are unable to directly communicate with any managers. More...
    (Miscellaneous)
    Caity's Picture   Caity    0 Comments   Add a Comment
  • so much shock!!! bloomex, watta shame!!!


     
    i live in surrey , british columbia.i ordered online a 'simply sweet' bouquet for my close friend's birthday who also live in surrey. the flowers was delivered on time but im telling you, it was sooo far from the description i ordered. the flowers was simply ugly! so cheap! plus, i used a coupon code of freeship_12 for free delivery but they still charge me $14??? this is supposed to be a canadian company so i simply trust them.it was so disappointing and shameful to the recepient. More...
    (Delivery Services)
  • Don't order from them


     
    This was the worst service I have ever received. I ordered the flowers on February 1st, to be delivered on February 14th to my girlfriends home in Calgary. Not only did she not ever receive the flowers, but a few days following, she received a notice in the mail to pick them up at another post office. When she picked them up, the flowers were half dead, and the ones that were alive were frayed and partially brown. I paid 15$ for the flowers to be hand delivered to her home, and 30$ for the flowers itself. I demanded a refund over the phone, and they simply sent me a email on February 20th... More...
    (Delivery Services)
    kdclmn's Picture   kdclmn    0 Comments   Add a Comment
  • never order fruit from bloomex


     
    My fruit basket was delivered on time, but it had a mixture of rotten fruit, spotted fruit and soggy fruit. The basket looked horrible. There was no thought at all put into compiling this basket. My husband's colleagues also commented that they would never buy from bloomex if this was their standard. This is about the 3rd time I have used bloomex and got horrible fruit. We spend so much money purchasing these baskets, It is very disappointing. My order no. was 1293519 More...
    (Delivery Services)
    vari7's Picture   vari7    1 Comments   Add a Comment
  • Worst Company Ever!!!


     
    I put in an order around 11am for delivery before 5pm the same day (Valentine's Day). The order was never delivered and the next day, I received an email from them (of course after I emailed them first) that they had a high volume and the delivery is on it's way. I called/emailed (many times) to let them know that I don't want it anymore. NO REPLY. Valentine's Day is gone and I want my money back (since I spend another $100 buying flowers elsewhere). This is probably the worst service I have dealt with. I would not recommend this company to anyone EVER. For those... More...
    (Delivery Services)
    nayak's Picture   nayak    1 Comments   Add a Comment
  • failed delivery


     
    I ordered flowers for my mom's bday on the Wednesday to come for Friday. When they didn't come I tried calling multiple times at a variety of hours. I eventually decided to chat with your online useless support. I was told that I'd have to wait to hear from a manager who would contact me on the monday (understandable). I asked to be emailed and called (I left my number with the attendant). I was not called or emailed on monday. The flowers eventually came, but I received no discount or refund for the issue. My mother now thinks I'm the worst daughter in the world because... More...
    (Delivery Services)
  • Bloomex - scam company


     
    I ordered flowers for my mom's birthday on a Friday, and when they didn't come I tried phoning...again and again. I chatted with the person on live chat forever, and she said she couldn't do anything about it and that her manager would contact me by email and by phone per my request; but they didn't. The flowers eventually show up on Monday, I receive no discount or refund and my mother scolds me for being the worst daughter in the world. $50 down the drain! More...
    (Delivery Services)
  • Oh dear :(


     
    I ordered 12 red roses from Bloomex to be delivered to my girlfriend while I was overseas. The flowers arrived on time BUT they were wilted lillies, which were a far cheaper option than the 12 red long roses I had ordered. I let the company know and they offered me a 15% discount on my next order. I refused and asked them to deliver the red roses. One week later the red roses turned up - oh dear. 2 of the heads had falled off as they were rotten, and all the greenery inside was dead. They fell apart when taken out of the box. Then to top it all off - our Visa card number got hacked... More...
    (Delivery Services)
  • Excellant Value!


     
    I ordered flowers for my grand daughters birthday - she lives in Ottawa. I don't usually write on these review sites but felt compelled based on teh negitive reviews I have seen "after" I ordered. To be honest if I had seen them before I may not have ordered. That said, according to my niece, and I asked her to be 100% honest - the flowers were gorgious, fresh and delviered on time. What more do you people want???? I seriously think you are all liars or have your own personal agenda against this company. I usually order from a local florist but didn't have time and... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • excellant value


     
    My sister lives in Edmonton and I didn't remember her birthday until teh last minute. I found Bloomex online after doing a search a florist in Edmonton. The site was easy to use and I was able to find a beautiful bouquet in my price range. I had to pay a slight premium for same day shipping (I think it was like $4/5 - my own fault)- but it was well worth it. The flowers arrived as promised and of course my sister loved them. Thanks Bloomex - I will back back! More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • They are horrible!!!!


     
    I ordered online a treats basket for my sister b-day 2 weeks ago. Less than 24 hours before the delivery time scheduled, I received a call saying that I would need to pay extra 65 dollars to get that delivered!! Not 5, 10 20...SIXTY FIVE!!!!!!!! Twice the price I have paid for the basket including the 10 dollars for delivery. I said NO! Since then, I have been trying to reach your phone numbers 888-912-5666 and your head office since yesterday to return your call and I neither reached anyone nor got a call back after leaving so many voice messages. Last time I got into the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Great Price and Product!


     
    My experience was very good, inexpensive and shipped the next day (flowers were sent outside of their same day delivery area). My "expectations" were tempered by price (which was cheap compared to competition). Based on some of the comments below it sounds like they over-promise and under-deliver - Personally, I got what I expected and was happy with the entire process (especially the price :)). More...
    (Miscellaneous)
    markamp's Picture   markamp    0 Comments   Add a Comment
  • Complaint


     
    I wanted to send my partner's mum flowers and went online and liked some flowers on Bloomex. I then called the phone number and placed an order- I payed $14.99 for the order to be delivered by 5pm- I had placed my order at 11am- The delivery got there at 8:24pm and they failed to deliver the message I had wrote. The person who receieved the flowers did not know who they were for and I had to explain and apologize. It caused me great distress because I needed the flowers to be there by 5pm the latest and my message was not also delivered. I am very upset and will not be using... More...
    (Delivery Services)
    kudikat's Picture   kudikat    0 Comments   Add a Comment
  • Horrible Service


     
    I planned to surprise my friend on her B'day and placed the order 2 weeks ahead. Order was scheduled to deliver 12-5 and 3 PM received notification in transit and a ph no to find out where it is. Called several times no one picks up the number.. left several messages for customer service no one returns the call.. Spoiled the surprise, asked my friend to wait till 5:30..NO ONE SHOWED UP!! After 3 days, the order is still not delivered!!! These guys are ABSOLUTE CROOKS!!! More...
    (Delivery Services)
  • Absolutely horrible!


     
    My husband and I ordered from Bloomex for our wedding this past weekend. We gave them the two weeks that they had said to give them and still: the flowers were delivered a day late, and then later in the afternoon on the eve of our wedding (who does this to a bride?!?!?!) they didn`t have some of the flowers that we had ordered (still waiting on a refund!) and about three quarters of the flowers were not useable! They were squished beyond repair, the roses were literally falling about before our very eyes and ALL of the flowers were in the wrong colour! To sum it all up, Bloomex is by far... More...
    (Delivery Services)
  • Wrong and Late Flower Delivery


     
    I recently ordered three dozen long stemmed roses to be delivered on a Saturday for my other half's big party with 50 other professional women. The flowers did not show up on the agreed day, and when the did show up, the day after the party, it was the wrong order and one of the roses was broken. All I want is my credit card credited. I do not want a credit. Please let me know how you wish to resolve this. J More...
    (Delivery Services)
  • Awful Customer Service


     
    I recently used Bloomex to order flowers for my other half who was having a big party on Saturday night with about 50 girl friends. The long and short of it is the flowers that I ordered did not show up on the day I agreed to for the party and also when the delivery arrived(the day after the party) they were the wrong flowers and several were broken. I called customer service only to be told we will give you a credit. I said I don't want a credit. The party is over and you missed the opportunity. The company refuses to give me my money back. And why would I want a $95 credit for... More...
    (Delivery Services)
    jeffp's Picture   jeffp    1 Comments   Add a Comment
  • 26 emails later


     
    In May I tried to have some flowers delivered to my girlfriend. I paid for morning delivery. They didn't turn up, and after finally contacting them they sent the wrong ones, twice. There is too much for me to go in to here, but you can read the whole story, including all 26 emails that finally lead to me getting the correct flowers here: http://andyjonesx.blogspot.com/2011/05/bloomex-war-of-tulips.html. My experience shows that you need persistence and you will eventually get what you want. More...
    (Beauty)
  • Money lost out


     
    I have already contacted you about this, with a very unsatisfactory response. When you - once again - messed up my order and inexplicably did not send my mother her flowers for Mother's Day, you refunded me an amount which, due to a change in exchange rate, is less than what I originally paid. It's bad enough that you ruined Mother's Day, but I've lost money in the process. This is the last straw in a long list of problems we've had with your company, and by the look of all the negative reviews, I'm not alone. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Shocking service


     
    Time after time, Bloomex has provided bad service, with no apology. I live in the UK and found their ordering process easier than other florists, which is why I kept using them, but their failure to deliver my Mother's Day with out apology or explanation is the last straw and I will never use them again. I even lost money, as because of a fluctuating exchange rate, I was refunded less money than I paid! I think Bloomex should refund the difference (plus some, to make up for the mistake!) but they refuse to take responsibility. We had frozen flowers, flowers delivered on the wrong day,... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Shame on you BloomEx


     
    I ordered, over the phone, 2 bouquets from BloomEx on May 5th,2011 for delivery on May 6th, 2011. I spent 20 minutes detailing addresses, bouquet types, and delivery times. Bloomex made a mistake with the addresses. One was correct and the second was a repeat of the first, basically they only entered one of the addresses I gave them, not both. They say they delivered bouquet A to the apartment complex on May 6th, 2011 but as no one answered the door they left the bouquet outside at the front door of the apartment building for anyone to take...which someone did as recipient A never got... More...
    (Delivery Services)
  • flowers not delivered to the wrong person, wrong address, wrong day


     
    I ordered some flowers the thursday before Mother's Day and they were not delivered. I did receive a confirmation with the wrong address. I called them directly and spelled the address three times while someone typed it into the computer. The company still managed to send the flowers to the wrong person at the wrong address on the wrong day. I contacted customer service several times and i was directed towards the answering machine. After several emails, i was told that i would receive a credit or they would be resent. I emailed the correct name with the address and request that they... More...
    (Delivery Services)
  • Bloomex Service


     
    We had ordered flowers online through Bloomex, as per their Guarantee for delivery "We do not deliver on Sunday (Valentine's Day and Mother's Day are an exception) and statutory holidays. The order placed for delivery on Sunday will be delivered on Saturday or the following Monday. Orders placed for delivery on holidays will be delivered the next available date." I though this shouldn't be an issue getting flowers to Mom on Mother's day, now a couple days later and still no flowers, or refund. I was unable to reach a customer service agent to find out the... More...
    (Miscellaneous)
  • Bloomed flower review


     
    I wish I could post all the emails sent between Bloomex and my fiancé so that I could warn anyone from ever ordering from this company. He ordered me a bouquet that arrived rotting and falling apart. He ordered a bouquet for his mother that arrived days late and the flowers were in the same terrible state. I live in British Columbia and she lives in Ontario so these are not the same flower distributers. Despite several phone calls to finally demand a refund we have no resolution like many others. We are left dumb founded. The women I spoke to tried their best but what I found... More...
    (Delivery Services)
    Laney1's Picture   Laney1    1 Comments   Add a Comment
  • Flowers never delivered


     
    I never write reviews but after using bloomex for 2 occasions, I cannot believe the appalling result. I ordered flowers for my mother's birthday last August and they NEVER GOT DELIVERED! BLoomex claimed they were delivered (which was impossible as someone was home all day) . We finally received an refund after many phone calls. This mother's day we decided to try bloomex again (terrible idea) hoping that it was a one off last time. Once again, NO FLOWERS DELIVERED! I can't believe the audacity of the company, stating online that again, the flowers were delivered!... More...
    (Delivery Services)
    meers's Picture   meers    0 Comments   Add a Comment
  • VERY poor customer servic complaint


     
    I've had poor experiences with an online flower retailer before so I figured I would try a new one to me - Bloomex. Unfortunately that experience didn't go so well. I like the idea of ordering online since I don't have to worry about business hours/timezones, I can see a list of items and prices, etc. It's quite convenient to put in an order. That doesn't matter if your order doesn't arrive on time if at all, especially something as time sensitive as flowers. I put in an order on Thursday (8:54am GMT-7) for a Friday delivery (GMT-4 at destination) as was... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    gsk99's Picture   gsk99    0 Comments   Add a Comment
  • ontime flower delivery


     
    I selected Bloomex because of their exceptional value- I bought bunch of flowers for $24.99 ( similar flowers were sold by local florist for $50). It was delivered on time. What I like about e-commerce in general and Bloomex in particular is their incredible efficient communication: I got email with order details upon order placing, then I got a confirmation email when the order was sent for production. Another email arrived saying order is produced and is assign for delivery. Then email arrived saying the order is on delivery and provided delivery person cell phone and finally delivery... More...
    (Delivery Services)
  • CROOKS


     
    I don't know where to start, I was planning to surprise my wife with flowers for our 2nd anniversary. I specifically asked them to show up the next day before 11am. Morning deliverys are between 9am-12pm. They NEVER SHOWED UP. I called to request for a refund, they said they would call me back. All I got after that was an email saying that the flowers were delivered which is absolute nonesense. Surprise was ruined, and they're trying everything to avoid refunding me... CROOKS!!! What a huge disappointment for a company that prides on quality and delivery on time... shut down this... More...
    (Delivery Services)
    zack78's Picture   zack78    0 Comments   Add a Comment
  • Worst Customer Service EVER


     
    I ordered flowers to be delivered to my sister on her 50th Birthday and I made sure someone was home the entire day so the delivery could be made. Nothing was ever delivered so I called the 1-888-912-5666 number and it goes straight to a voice mail, no one ever answers the inquiry line only of course the order line. I kept calling, left a call back number, e-mailed 5 times and finally at 9pm EST I got an email that someone will look into it. It is 11am the next day and nothing still. What is going on??? This has been the worst online order experience I have ever had. Warning to all... More...
    (Miscellaneous)
    sanbel's Picture   sanbel    1 Comments   Add a Comment
  • WORST FLORAL EXPERIENCE


     
    My husband lovingly tried to order me flowers for my very first mothers day with this company. What a mistake. For one, they delivered the flowers on the WRONG DAY. How a major national company like Bloomex can screw up delivering flowers on Mothers Day is beyond comprehension, but they delivered the flowers a day early. When I opened the box of flowers, over half of them were dead. Not just wilted, but dead. The package my husband ordered also came with a chocolate box: instead of good quality truffles they sent dollar store liqour bottle chocolates. SO...we tried to go through... More...
    (Shopping, Chain Stores)
  • Bloomex is great!


     
    I was busy so I ordered flowers online for my aunt on her birthday. She just recently lost her husband so I thought it would be a nice gesture to let her know I am thinking about her. I ordered three roses, and they were delivered to her the same day with no hassle. And guess what, she actually got FIVE! With what she described as beautiful greenery! Thanks Bloomex for helping make her day special! :) More...
    (Shopping, Chain Stores)
  • Thank you Bloomex!


     
    Ok, so first off, I am always somewhat leery when ordering (especially live things) off the Internet. However with that said, my mom lives in St Albert, AB, so I used Bloomex (not knowing really what was available out there) and they were amazing! It was her B-day and I ordered a day before. They kept me informed every step of the way (with reminder emails) status changes, tracking info....It was great, I would definitely recomend using them! More...
    (Holiday shopping reviews)
    RaquelBB's Picture   RaquelBB    0 Comments   Add a Comment
  • BAD EXPERIENCE


     
    Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away. Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle. They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response. When you click "Operator is online. Click here for live help" there really is no operator as they never respond... More...
    (Miscellaneous)
  • Horrific Service


     
    I spent $150.00 on my wife's Valentine's Day gift basket and Bloomex NEVER delivered it to her. Since it was Valentine's Day I even paid an extra $15.00 to have it delivered between 9-12 and called several times to confirm but they just kept ignoring my calls I guess because they already had my money. The one customer service rep I spoke with (after calling 10+ times) told me "not to worry" and "that it would be delivered within the hour". Her words were nothing but complete bullsh-t and I'm sure she knew it when she was saying it to me. Disgusting... More...
    (Delivery Services)
    mtoronto's Picture   mtoronto    1 Comments   Add a Comment

Bloomex Reviews By Product

 

Bloomex Comments


rosaprim says: (5 months ago)
 0
Bloomex is the worst experience i have ever had. I ordered flowers for same day delivery, 3 days later i am still waiting for them to be delivered. I have emailed, called gone on that live chat and have had no response, this morning i recieved and email from them, that made absolutely NO sense whatsoever. I STILL DONT KNOW IF MY FLOWERS HAVE BEEN DELIVERED. I WILL NEVER USE THEM AGAIN AND WILL MAKE SURE I PUT COMMENTS LIKE THIS EVERYWHERE I SEE AND HEAR THERE NAME.
THEY HAVE NO CUSTOMER SERVICE WHAT SO EVER AND I AM REPORTING THEM AS I THINK THEY ARE A SCAM.



BloomexNOGOOD says: (1 year ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



BloomexNOGOOD says: (1 year ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



Melani says: (1 year ago)
 0
Follow-up to prvious complaint. A representative just called, and an upgraded arrangement will be sent out on the 30th of December. She even gave me a time-frame. Thank you Bloomex, for taking responsibility.



john490 says: (1 year ago)
 0
Very happy with my experience! Gift basket arrived on time with top notch ingredients! The value is way higher then at any one I saw at grocery store.



vtre142 says: (2 years ago)
 0
Ne perdez pas votre temps avec cette companie. Apres 3 jours de retard, les fleurs ne sont toujours pas livrees et la companie ne retourne pas mais appels. C'est le pire service que j'ai jamais eu, pas professionel du tout.



johnwales75 says: (2 years ago)
 0
Good value, on time delivery. Tip: google coupon code- you may save up to $15 on each order. Overall I ma happy and will order again



SurfFlorist says: (2 years ago)
 0
Bloomex is listed as a Miami company, Miami Beach company, Aventura, FL company, Bal Harbour, FL company.....you get the idea. The are located in Canada. They pose as a local florist, take your order and then wire it to a local florist for delivery. Do yourself a favor: Whenever you look up a florist by website, first call and ask them "In what city are you located?" If they cannot say that they are located in the city you want the flowers delivered, then hang up and call a local florist who is going to deliver anyways. That florist will be able to answer ALL your questions.



TerrieA says: (2 years ago)
 0
I will never, ever order from Bloomex. Here's what the Better Business Bureau has to say about them:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.



6392 says: (2 years ago)
 0
We ordered flowers for my son's wedding.. and they were suppose to arrive the day before.. when we finally got a hold of someone they told us our flowers were not there.. they had been paid for and the wedding was the next day.. they were going to send ones that they had but not the ones that we ordered to make up for it.. no way.. and now I cannot get ahold of the company.. please do not use this company.. go to a recognized florist shop.. your wedding day is suppose to be the best day..



betacarbon says: (2 years ago)
 0
I was going to file a complaint about this company to Better Business Bureau, until I saw their ranking on BBB.
BBB ranked them at "F"
I wish I had seen that before ordering from them.



Zetto says: (2 years ago)
 0
Have used Bloomex successfully before but this time they dropped the ball big time. Paid a premium for before-noon delivery of a birthday bouquet of 24 long-stemmed roses. Ordered & paid 5 days in advance. Did not arrive on time and had to pursue Customer Service for a an update. Finally arrived at 4pm but in poor condition. Recipient complained and was told a replacement would arrive in 3 days. It did not arrive. No response to inquiries until I contacted head office. Was told recipient wasn't home when replacement arrived (not true) and a note was left to that effect (also not true). Head office advised me a SECOND replacement delivery had been arranged for. However, as this order was specifically ordered for an occasion (birthday) and it was now a week later, the replacement was declined and a refund requested. Still waiting for a reply from Bloomex.



dorancher2 says: (2 years ago)
 0
I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!



stuartbkr777 says: (2 years ago)
 0
I ordered a gift basket from Vancouver flowers and the service that i got was just superb.Great site really and the best part is that it provides each and every user to share their thoughts on the article.great
==================================Vancouver Flowers



Sherona says: (3 years ago)
 +1
I will never ever use this company again. I agree with some of the other comments; they are fast to take your money and horrible and trying to resolve their mistakes, as well as impossible to get ahole of. I ordered flowers for same day delivery and they charged me for that service and the flowers were not send until the next day. When I tried to cancel they said it was too late because the product had been made, and that they would refund only the same day delivery fee. How does that make sense? I was told via email that it takes longer to deliver to the location I wanted them to go to becaust it is out of the production area. Well why didn't they contact me once they saw the address I entered to see if it was still ok for them to be sent the next day? Instead they go ahead and make them send them out so I can't be refunded. What a joke.



France says: (3 years ago)
 0
J'ai été très bien répondu et on m'a donné des conseils pour le choix des fleurs et pour respecter mon budget.
France



mohitb says: (3 years ago)
 0
I used Bloomex's services recently to get flowers delivered to my girlfriend's workplace. The delivery was supposed to be made in the morning, however it got pushed to the afternoon, and the flowers reached her right before she was about to leave from work. Needless to say, she was extremely happy to receive the flowers and my note.

Cons:
1. Lack of customer service agents. Telephone operators were never available, and online reps were available only 1 out of 5 times that I needed them.

2. Delivery time is not guaranteed as they claim on their website, even if you order on time.

Pros

1. The delivery WILL be made.
2. It is extremely easy to order online.



happypanther1 says: (3 years ago)
 0
Fast to take your money but won't follow up complaints If you use this service after reading these complaints - I have two box seats for the 2020 Olympic Gold Hockey game to sell for 'cheap'



sharon67 says: (3 years ago)
 0
I received today May 12/09 my MOther's Day flowers sent to me by my daughter in Phoenix AZ - they are DEAD!!! NOt only that she paid extra to have them arrive here on MOther's Day. I want something done about this. Sharon Willcox



CRitch says: (3 years ago)
 0
Worst flower service I ever had. Won't return my calls and rude Staff



abby says: (3 years ago)
 0
My son ordered roses the middle of last week to be delivered 8/05 As they has not arrived by 10/05 he tried several times to cancel but no one answered the phone.They arrived 11/05-CRAPPY COMPANY --never will use Bloomex again!!



PhilipMcGee says: (3 years ago)
 0
Service was Great! Really Fast Delivery! Quick Easy and Reliable! Will order from Bloomex again!



wayneh24 says: (3 years ago)
 0
BRUTAL SERVICE! Non existant Customer Support. I would not recommend them to my worst enemy. Paid for early delivery, called onve that window passed and coudl not even get a live voice. had to leave a voice mail, for Customer Service?? No email response either. I am now mulling over the idea of reporting this to visa as a scam.




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