Bloomex Reviews and Complaints

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • Flowers left outside in winter - dead.

    I ordered flowers and they were delivered, but the delivery company left them outside because nobody was home! They froze and died. We contacted the delivery company and I was told that I had to deal with Bloomex. Unfortunately, bloomex isn't answering their phones and the live chat doesn't work. I am very disappointed in the lack of service. I would like another arrangement sent on behalf of Bloomex to make-up for this mistake but I can't get a hold of anyone! Order Number 1760564 More...
    staceyluke's Picture   staceyluke    0 Comments   Comments
  • A gifted florist!

    I wanted something more than the usual bunch of flowers to send to a friend who was recovering from an operation, and these contemporary, bright flowers were perfect - she didn't have to do anything but just enjoy them. Thank you for your fast and efficient service and a very good price, I will definitely be using you again! More...
    (Delivery Services)
    Kyung's Picture   Kyung    0 Comments   Comments
  • Products - No show

    On Monday, I have ordered a flower bouquet to be delivered to my friend as her graduation gift on the next day, Tuesday. I have also paid the so called "next-day" delivery fee as stated in their 'delivery policies'. However, she still hasn't got the bouquet TWO DAYS AFTER THE CEREMONY. Now, please answer me, what good is a graduation flower bouquet to be received TWO DAYS AFTER the ceremony?? The customer service cut off the connection when I complaint about this. My complaint letters and emails were ignored. These retards should not be allowed to do business. DO... More...
    (Delivery Services)
    maahm8's Picture   maahm8    0 Comments   Comments
  • 100% good

    Darn it, I may know next to nothing about flowers (hence my visit here) but I know a fantastic customer experience when I see one. First of all, this website is just so beautiful and inviting, I was just looking for a reason to get over my fear of people who can manage to keep plants alive, and take a wander inside. It finally happened when I pretty much forced myself to ask for help. Megan walked me through the process, giving me the lowdown on all the plants and specific instructions for their care. Given my confessed history (which she was very non-judgemental about) she made... More...
    (Delivery Services)
    KevF's Picture   KevF    1 Comments   Comments
  • professional customer care

    I would like to share my experience with Bloomex which turned to be positive because of professional customer care. I was called on Nov 8 and was told that my flower order arrived at the funeral home too late and therefore was not delivered. The representative that called me was very apologetic and offered many suggestions on how to fix the problem. We agreed on an updated gift basket to be sent to the home of the grieving family. We thank Bloomex Ottawa office for all of your efforts, and to let you know how much I appreciated how the situation was rectified. We succeed in making an older... More...
    (Delivery Services)
    KimmyLade's Picture   KimmyLade    1 Comments   Comments
  • this place knows what they are doing..

    I wanted to tell how much my mother loved the snapdragons that arrived for her last week. She lives in Charlottetown P.E.I. and I wasn't sure if you delivered there, but Canpar made it there before noon and she was delighted with the flowers! I appreciate it much as I live quite far and often not able to present the flowers to her in person. I have used Bloomex only once before but I am using you from now on and telling my friends to use it too! More...
    (Delivery Services)
    Proway's Picture   Proway    1 Comments   Comments
  • BEST service Ive come across

    I have sent two lots of flowers via Bloomex in the past few weeks. The first was a mixed bright birthday bunch delivered to my cousin Barbara in Burnaby on Friday. She was thrilled with the flowers %u2013 many in bud as I know is Bloomex %u2018trademark%u2019 -but even more impressed by the way they had been so carefully packaged and discreetly deposited in a corner of her veranda. As it turned out, Barbara didn%u2019t arrive home until very later that night %u2013 and thanks to the care taken %u2013 was amazed to find the flowers still in absolutely perfect, fresh condition. She phoned me... More...
    (Delivery Services)
    Cara45's Picture   Cara45    0 Comments   Comments
  • Good in every aspect

    I think the service you provided for me a few days ago was just amazing in every aspect. I called your site was the best very helpful, precise, attentive and with live people. Can't believe it!! Then an email to confirm my original order, that was then later followed by a tracking number. I tell you the best service I ever encountered and oh yes I also got another email to confirm delivery. Keep it up Bloomex you are the best and I already referred you to three people and will continue to do so. More...
    (Delivery Services)
    SamRai's Picture   SamRai    0 Comments   Comments
  • Poor customer service and delivery of product

    Ordered flower delivery in morning for a recipient's birthday. Delivery was to be at her office. Advised she would be be there only between 9am and 11:30am. Flowers were delivered to her place of work THE NEXT DAY when she was not there. Paid morning delivery charge premium. Phoned customer service who advised they would only refund the extra $4 for morning delivery. Asked for a full refund of delivery charge since the flowers were delivered only the next day and recipient had to drive 30 minutes back to her place of work to pick them up. Bloomex management advised that the morning... More...
    drummer012's Picture   drummer012    0 Comments   Comments
  • Thank you!

    I want to say thank you very much for sending my order for flowers to my friend. She was thrilled to receive them and said they were beautiful. I appreciate the help in discussing the type of flowers to send, you were most helpful. Again, thank you. I will pass your Company's name to any friend who wants to forward flowers to someone. More...
    (Delivery Services)
    Mich001's Picture   Mich001    1 Comments   Comments
  • Bloomex cost me $14.99 for nothing

    This purchase was totally unacceptable. I ordered online the gourmet basket due to a death in the family and was advised my order would be delivered the next day. Three days later after many phone calls I was advised my order could be picked up locally and would not be delivered. I live in Winnipeg and the basket was to be picked up in Kelowna. I finally got in touch with someone from head office and was told I would be contacted later that day. Three days later I received an email that my order would be refunded except for the $14.99 delivery charge. The order was never delivered... More...
    jmiller502's Picture   jmiller502    0 Comments   Comments
  • Bloomex Failed

    I ordered a 'designer bouquet' from bloomex for my daughters birthday. The flowers weren't even close to what I ordered, and the 'supersize' I also ordered wasn't included. The picture online doesn't even come close to what was delivered. I emailed them and they told me that they have a disclaimer on sale items; no refund, no credit, no nothing. NEVER ORDER FROM THIS COMPANY. More...
    (Delivery Services)
  • BloomEx delivered dead and shoddy product, not as described

    Christmas table floral bouquet to my mother arrived broken and half rotten. Christmas hamper basket had a few miserable dollar store items, not the bottle of French wine as described in product outline. Would not refund me. I provided picture evidence of all of the above. I stupidly accepted store credit. Went to order something with the store credit some months later only to discover the amount they credited me with was a fraction of my original order. I sent them their first email agreeing to the full amount of store credit and asked them to correct the amount and they refused. They... More...
    (Delivery Services)
    Drkcurrie's Picture   Drkcurrie    0 Comments   Comments
  • horrible customer service

    I ordered on line and followed the prompts by selecting the product and then the delivery date, I did this on friday for a delivery to my Dad in a nursing home for Thanksgiving. I received a confirmation and approval and they took my money from my credit card. On Saturday late in the afternoon(when the flowers should have been delivered) I received an email that they did not offer the service I had chosen on the weekend, I had selected an item that said free delivery. Further their email said they would send it on Tuesday (after thanksgiving) I called and called and called and emailed... More...
    lakedandeno's Picture   lakedandeno    0 Comments   Comments
  • Poor customer service

    We recently had a death in the family and when we came home from the funeral we found a box on the front step, by the door. When we opened the box we found wilted roses with petals and leaves falling off. It was a hot day and it is unsure how long the box was there. The box was in plain view and could have been picked up by anyone going by but it wasn't. It looks like the roses may have been nice when they were packaged. Maybe this is more of a delivery problem than flower quality. But coming home from a funeral and finding dead, wilting flowers is not a nice feeling. When we... More...
    (Delivery Services)
    SashaN's Picture   SashaN    0 Comments   Comments
  • Bloomex is stealing your money!

    Do not order anything from that company. They are scammers, stealing people money. Stay away from them. I order a Bouquet and paid express delivery between 9AM-12PM, the total was approximately 86USD. I checked with the recipient around 11:30AM, nothing was delivered yet. I received an email at 11:45AM saying my order is in transit. At 12:30PM, I sent an email to: "" asking for the status of my order. An hour later, I received an email saying: "Order Status Change"; When I checked they now mentioned that information of Company name is missing (When I... More...
    (Shopping, Chain Stores)
    jj2016's Picture   jj2016    0 Comments   Comments
  • happy with the customer support

    I just wanted to thank the Halifax branch of Bloomex the young lady with a european/french accent who dealt with my missed delivery very sincerly when I called and managed to get it re-delivered to the address again to the surprise of the recipient as it was very much unexpected. I really appreciate the effort made to get the delivery remade to the correct address when the driver could not find the address the first time. Thank you very much! I am very grateful for the thought here! And will order with Bloomex again! More...
    (Delivery Services)
    Jentgens's Picture   Jentgens    0 Comments   Comments
  • they are my favourites!

    Thank you kindly! I was e-mailed a picture of the order received today and it looks great! Thank you for filling in the order right as I expected, I honestly didn’t expect this level of service. I will be a repeat customer to your website for my long distance gifts going forward knowing that you take so much care to make it right. I will recommend you to friends I have working at a distance from home who can't always be with their families when they should be. Best wishes! More...
    (Delivery Services)
    Macwhirter's Picture   Macwhirter    0 Comments   Comments
  • highly satisfacted

    Thank you for delivering the beautiful basket filled with some delicious treats. The recipient was very pleased. It was a sad occasion and thus very important to make her feel we were thinking about her on that day. Bloomex was very helpful to pass on my message. I will definitely recommend this service to all my big family and friends. More...
    (Delivery Services)
    NoyesCayman's Picture   NoyesCayman    0 Comments   Comments
  • super service

    A quick note to thank you for sending an upsized bouquet. My sister received her beautiful arrangement of pink roses and was thrilled. I am currently away and it was very meaningful for both of us to keep in contact. Besides it was gracefully packaged and looked exactly as I had expected. It is a super website  Thanks so much. You can count on my continued patronage. More...
    (Delivery Services)
    CaeleyH's Picture   CaeleyH    0 Comments   Comments
  • Bloomex bad customer service

    2 bad incidents with them. First one which i never wrote a review about, was I ordered a bouquet, and a teddy, for my friend who just had a baby, she got chocolates in stead of the teddy. I never bothered complaining. an the other: I order to bouquets on Thursday night, and paid the extra money to have the flowers delivered on Friday. It says on the website that if you order before 1pm they can do same day deliver, so I thought the night before was plenty of time. No sign of the flowers arriving on Friday, so I went to the "chat" on the website. Keith dealt with my query and was... More...
    (Delivery Services)
    amber23's Picture   amber23    0 Comments   Comments
  • Customer service issues

    I have a Virtual visa, so it was not initially accepted, which I expected. So, I then used my boyfriend Visa to complete the order, but was required to call them to give them that information. When you call you are given an automated message that steps you through a very simple process and then you are put on hold to talk to someone, but when you are actually given someone, YOU CANT HEAR THEM ON THE PHONE. I had to call multiple times until I was given to someone that I could actually hear. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    bowserpx01's Picture   bowserpx01    0 Comments   Comments
  • No customer service skills...

    I could not get through to speak to anyone, so went to the chat site. Melanie came on line. I asked her if she could give me the phone number to the people who deliver in Winnipeg and her reply was "sorry, we cant do it". I then asked why. Her reply " There is no technical ability". I said I didn't understand 'technical ability' and said that other florists offer the service. Her next response was "You are welcome" and she ended the chat session. I WILL NEVER ORDER FROM BLOOMEX AGAIN AND I WILL GO OUT OF MY WAY TO TELL PEOPLE ABOUT THE... More...
    (Delivery Services)
    wallacerena01's Picture   wallacerena01    0 Comments   Comments

Bloomex Reviews By Product


Bloomex Comments

Unsatisffied says: (3 weeks ago)
It was so interesting to read all the negative comments. If I had known before receiving my basket for my 86th birthday, Te articles in the basket were so stale they are not eatable. How does this company stay in business. I am so disappointed. In this company. If i had read the comments before I would have warned my grand daughter, as I will do now. No more orders from us.

gubanovb says: (4 months ago)
very good service and good flowers.Keep it up!!

km604 says: (7 months ago)
Absolutely the worst flower delivery company ever!!! Mother's Day flowers arriving 3 days late and dead after paying extra for delivery!! No customer service, no refund! Garbage service. Will never order from this company again EVER!

am360 says: (9 months ago)
Really great experience all around.

Tim80 says: (10 months ago)
Flowers were rubbish, customer service was rubbish. Total scam. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!

ranga says: (1 year ago)
A very bad experience. Lazy people with rotten attitude. Would not recommend anyone to use their service ever. The package was delivered late without any information, the people had no idea about he delivery services. I was asked to chk the order online myself. Getting hold of someone is very difficult aswell.

lhuynh says: (2 years ago)
Terrible service. I wish I read all the comment before I used the service. I order the flower for my mom birthday, paying for overprice vase too, expecting the flowers are already organize in the vase. The flowers arrived BUT not in the vase. I paid for an overprice vase because I expect beautiful organization from professional, but instead of the flowers a bundle in a small box. When I called Bloomex, they said that how they delivery flowers from the last 15 years! Terrible!

herman says: (2 years ago)
My mother's day flowers arrived by delivery from Canpar which rang my bell and left a box, drove away before I could open the door. If we hadn't been home, they would still be sitting there. Now, 3 days later, they mums are dropping their petals and quite honestly, this was a waste of money.

sarah5115 says: (2 years ago)
Terrible service. Total scam. I ordered flowers for delivery and they were never actually delivered despite being sent a confirmation that they had been. I have tried to be in touch with Bloomex at least six times to no avail. I have left numerous voicemail messages (have yet to speak with an actual person), sent emails (with no response) and tried an online chat (which indicated that all operators are busy and had to leave an offline message). I would like my money back but have not heard back. I am contemplating legal action.

Jamesdean says: (2 years ago)
Where the hell is my review? Bloomex sucks

Jobilen says: (2 years ago)
On June 27th, I placed a online order for flowers to be delivered in BC on June 29th. Watching the tracking number I realized they were not delivered and was notified by recipient that they never arrived. Called and spoke with sales rep. who was very indignant to me on the phone (I put the speaker on so others in the room could hear her yelling very loud at me) and she told me to read the policies and that the delivery of the order "was not going to happen" and they could resend it. This was for a 50th anniversary and it is now over and I just want a refund. Very obnoxious staff! They better refund me the money or I will just keep emailing and calling them. Never will I order from Bloomex again!

rosaprim says: (3 years ago)
Bloomex is the worst experience i have ever had. I ordered flowers for same day delivery, 3 days later i am still waiting for them to be delivered. I have emailed, called gone on that live chat and have had no response, this morning i recieved and email from them, that made absolutely NO sense whatsoever. I STILL DONT KNOW IF MY FLOWERS HAVE BEEN DELIVERED. I WILL NEVER USE THEM AGAIN AND WILL MAKE SURE I PUT COMMENTS LIKE THIS EVERYWHERE I SEE AND HEAR THERE NAME.

BloomexNOGOOD says: (4 years ago)
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.


BloomexNOGOOD says: (4 years ago)
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.


Melani says: (4 years ago)
Follow-up to prvious complaint. A representative just called, and an upgraded arrangement will be sent out on the 30th of December. She even gave me a time-frame. Thank you Bloomex, for taking responsibility.

john490 says: (4 years ago)
Very happy with my experience! Gift basket arrived on time with top notch ingredients! The value is way higher then at any one I saw at grocery store.

vtre142 says: (5 years ago)
Ne perdez pas votre temps avec cette companie. Apres 3 jours de retard, les fleurs ne sont toujours pas livrees et la companie ne retourne pas mais appels. C'est le pire service que j'ai jamais eu, pas professionel du tout.

johnwales75 says: (5 years ago)
Good value, on time delivery. Tip: google coupon code- you may save up to $15 on each order. Overall I ma happy and will order again

SurfFlorist says: (5 years ago)
Bloomex is listed as a Miami company, Miami Beach company, Aventura, FL company, Bal Harbour, FL get the idea. The are located in Canada. They pose as a local florist, take your order and then wire it to a local florist for delivery. Do yourself a favor: Whenever you look up a florist by website, first call and ask them "In what city are you located?" If they cannot say that they are located in the city you want the flowers delivered, then hang up and call a local florist who is going to deliver anyways. That florist will be able to answer ALL your questions.

TerrieA says: (5 years ago)
I will never, ever order from Bloomex. Here's what the Better Business Bureau has to say about them:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.

6392 says: (5 years ago)
We ordered flowers for my son's wedding.. and they were suppose to arrive the day before.. when we finally got a hold of someone they told us our flowers were not there.. they had been paid for and the wedding was the next day.. they were going to send ones that they had but not the ones that we ordered to make up for it.. no way.. and now I cannot get ahold of the company.. please do not use this company.. go to a recognized florist shop.. your wedding day is suppose to be the best day..

betacarbon says: (5 years ago)
I was going to file a complaint about this company to Better Business Bureau, until I saw their ranking on BBB.
BBB ranked them at "F"
I wish I had seen that before ordering from them.

Zetto says: (5 years ago)
Have used Bloomex successfully before but this time they dropped the ball big time. Paid a premium for before-noon delivery of a birthday bouquet of 24 long-stemmed roses. Ordered & paid 5 days in advance. Did not arrive on time and had to pursue Customer Service for a an update. Finally arrived at 4pm but in poor condition. Recipient complained and was told a replacement would arrive in 3 days. It did not arrive. No response to inquiries until I contacted head office. Was told recipient wasn't home when replacement arrived (not true) and a note was left to that effect (also not true). Head office advised me a SECOND replacement delivery had been arranged for. However, as this order was specifically ordered for an occasion (birthday) and it was now a week later, the replacement was declined and a refund requested. Still waiting for a reply from Bloomex.

dorancher2 says: (5 years ago)
I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!

stuartbkr777 says: (5 years ago)
I ordered a gift basket from Vancouver flowers and the service that i got was just superb.Great site really and the best part is that it provides each and every user to share their thoughts on the article.great
==================================Vancouver Flowers

Sherona says: (5 years ago)
I will never ever use this company again. I agree with some of the other comments; they are fast to take your money and horrible and trying to resolve their mistakes, as well as impossible to get ahole of. I ordered flowers for same day delivery and they charged me for that service and the flowers were not send until the next day. When I tried to cancel they said it was too late because the product had been made, and that they would refund only the same day delivery fee. How does that make sense? I was told via email that it takes longer to deliver to the location I wanted them to go to becaust it is out of the production area. Well why didn't they contact me once they saw the address I entered to see if it was still ok for them to be sent the next day? Instead they go ahead and make them send them out so I can't be refunded. What a joke.

France says: (5 years ago)
J'ai été très bien répondu et on m'a donné des conseils pour le choix des fleurs et pour respecter mon budget.

mohitb says: (5 years ago)
I used Bloomex's services recently to get flowers delivered to my girlfriend's workplace. The delivery was supposed to be made in the morning, however it got pushed to the afternoon, and the flowers reached her right before she was about to leave from work. Needless to say, she was extremely happy to receive the flowers and my note.

1. Lack of customer service agents. Telephone operators were never available, and online reps were available only 1 out of 5 times that I needed them.

2. Delivery time is not guaranteed as they claim on their website, even if you order on time.


1. The delivery WILL be made.
2. It is extremely easy to order online.

happypanther1 says: (5 years ago)
Fast to take your money but won't follow up complaints If you use this service after reading these complaints - I have two box seats for the 2020 Olympic Gold Hockey game to sell for 'cheap'

sharon67 says: (6 years ago)
I received today May 12/09 my MOther's Day flowers sent to me by my daughter in Phoenix AZ - they are DEAD!!! NOt only that she paid extra to have them arrive here on MOther's Day. I want something done about this. Sharon Willcox

CRitch says: (6 years ago)
Worst flower service I ever had. Won't return my calls and rude Staff

abby says: (6 years ago)
My son ordered roses the middle of last week to be delivered 8/05 As they has not arrived by 10/05 he tried several times to cancel but no one answered the phone.They arrived 11/05-CRAPPY COMPANY --never will use Bloomex again!!

PhilipMcGee says: (6 years ago)
Service was Great! Really Fast Delivery! Quick Easy and Reliable! Will order from Bloomex again!

wayneh24 says: (6 years ago)
BRUTAL SERVICE! Non existant Customer Support. I would not recommend them to my worst enemy. Paid for early delivery, called onve that window passed and coudl not even get a live voice. had to leave a voice mail, for Customer Service?? No email response either. I am now mulling over the idea of reporting this to visa as a scam.

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