Bloomex Reviews and Complaints
Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.
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Never delivered, completely Scam
Bloomex Consumer Complaint 
I ordered flower on May 10, and they never deliver anything, today is May 14, still nothing.
I called their number, there is NO WAY you can speak to a live person in this company.
Their live chat is a joke, the operator is just trying to run around the customers. I asked for a refund and they click me out of the chat room and I cant connect it back.
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(Miscellaneous)
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Bloomex.ca Worst Service Ever
Bloomex Consumer Complaint 
Just the other day I placed two orders on Bloomex, one for my mother's birthday on May 12, and one for Mother's day on May 13th. The website said they can do same day delivery, and I placed both orders on May 11th, so they had plenty of time to process according to their website, AND there were no warnings that it wouldn't be delivered on-time, AND I had to pay extra to ensure they were delivered due to the holiday. I just called my mom, and neither of the bouquets arrived at all, meaning that the order i placed for her birthday is now two days late and for mothers day is one...
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(Miscellaneous)
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Disgusting service!
Bloomex Consumer Complaint 
I made a purchase from Bloomex Australia and the service was disgusting. I cannot find out anything about my order. An online operator keeps informing that my flowers are delayed by 72 hours and keeps giving me generic responses. I have been trying to get in contact with their office, however, no one is answering. The service was absolutely ridiculous! If I do not receive my flowers by today, I will be reporting them to the Office of Fair Trading.
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(Delivery Services)
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Bloomex is EXCELLENT!!!
Bloomex Consumer Review 
A real value for money!!!
I was hesitant to order from bloomex because of the bad reviews I've been reading about them. But it turned out to be a great choice! I ordered a basket of fresh fruits with a get well balloon on them and a bouquet of colorful tulips. They were delivered on time, fresh and really beautiful. My parents were really touched and so happy. THANK YOU SOOO MUCH BLOOMEX!!!
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(Delivery Services)
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excellant experience...
Bloomex Consumer Review 
I have to say, I never thought finding a florist that delivered everywhere in Canada could be so easy.
Google certainly led the way, but it was Bloomex's prices and website that sold me. They offered a wide variety of lovely, unique flowers arrangements in a wide price range - all very reasonably priced, and their customer service is great. Despite the online ordering system stating that you had to order beofre 1:00 pm to get same day delivery, they were able to accommodate me via email and assured me my flowers would reach my sister in time for her birthday today :)
All in all, I...
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(Shopping, Chain Stores)
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Flowers never delivered!
Bloomex Consumer Complaint 
I requested that Bloomex deliver the flowers before 10:30am, when they were not delivered by 11 I called asking about the whereabouts of the delivery and they gave me a tracking number that did not work. I then called customer service and left a message nearly every hour until 6pm with a promise to call me back, which never happened. My experience is that Bloomex is unreliable, with terrible customer service and the help people are unable to directly communicate with any managers.
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(Miscellaneous)
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so much shock!!! bloomex, watta shame!!!
Bloomex Consumer Complaint 
i live in surrey , british columbia.i ordered online a 'simply sweet' bouquet for my close friend's birthday who also live in surrey. the flowers was delivered on time but im telling you, it was sooo far from the description i ordered. the flowers was simply ugly! so cheap! plus, i used a coupon code of freeship_12 for free delivery but they still charge me $14??? this is supposed to be a canadian company so i simply trust them.it was so disappointing and shameful to the recepient.
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(Delivery Services)
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Don't order from them
Bloomex Consumer Complaint 
This was the worst service I have ever received. I ordered the flowers on February 1st, to be delivered on February 14th to my girlfriends home in Calgary. Not only did she not ever receive the flowers, but a few days following, she received a notice in the mail to pick them up at another post office. When she picked them up, the flowers were half dead, and the ones that were alive were frayed and partially brown. I paid 15$ for the flowers to be hand delivered to her home, and 30$ for the flowers itself. I demanded a refund over the phone, and they simply sent me a email on February 20th...
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(Delivery Services)
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never order fruit from bloomex
Bloomex Consumer Complaint 
My fruit basket was delivered on time, but it had a mixture of rotten fruit, spotted fruit and soggy fruit. The basket looked horrible. There was no thought at all put into compiling this basket. My husband's colleagues also commented that they would never buy from bloomex if this was their standard.
This is about the 3rd time I have used bloomex and got horrible fruit. We spend so much money purchasing these baskets, It is very disappointing. My order no. was 1293519
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(Delivery Services)
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Worst Company Ever!!!
Bloomex Consumer Complaint 
I put in an order around 11am for delivery before 5pm the same day (Valentine's Day). The order was never delivered and the next day, I received an email from them (of course after I emailed them first) that they had a high volume and the delivery is on it's way. I called/emailed (many times) to let them know that I don't want it anymore. NO REPLY. Valentine's Day is gone and I want my money back (since I spend another $100 buying flowers elsewhere). This is probably the worst service I have dealt with. I would not recommend this company to anyone EVER. For those...
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(Delivery Services)
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failed delivery
Bloomex Support Ticket 
I ordered flowers for my mom's bday on the Wednesday to come for Friday. When they didn't come I tried calling multiple times at a variety of hours. I eventually decided to chat with your online useless support. I was told that I'd have to wait to hear from a manager who would contact me on the monday (understandable). I asked to be emailed and called (I left my number with the attendant). I was not called or emailed on monday. The flowers eventually came, but I received no discount or refund for the issue. My mother now thinks I'm the worst daughter in the world because...
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(Delivery Services)
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Bloomex - scam company
Bloomex Consumer Complaint 
I ordered flowers for my mom's birthday on a Friday, and when they didn't come I tried phoning...again and again. I chatted with the person on live chat forever, and she said she couldn't do anything about it and that her manager would contact me by email and by phone per my request; but they didn't. The flowers eventually show up on Monday, I receive no discount or refund and my mother scolds me for being the worst daughter in the world. $50 down the drain!
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(Delivery Services)
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Oh dear :(
Bloomex Consumer Complaint 
I ordered 12 red roses from Bloomex to be delivered to my girlfriend while I was overseas. The flowers arrived on time BUT they were wilted lillies, which were a far cheaper option than the 12 red long roses I had ordered. I let the company know and they offered me a 15% discount on my next order. I refused and asked them to deliver the red roses. One week later the red roses turned up - oh dear. 2 of the heads had falled off as they were rotten, and all the greenery inside was dead. They fell apart when taken out of the box.
Then to top it all off - our Visa card number got hacked...
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(Delivery Services)
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Excellant Value!
Bloomex Consumer Review 
I ordered flowers for my grand daughters birthday - she lives in Ottawa. I don't usually write on these review sites but felt compelled based on teh negitive reviews I have seen "after" I ordered. To be honest if I had seen them before I may not have ordered. That said, according to my niece, and I asked her to be 100% honest - the flowers were gorgious, fresh and delviered on time. What more do you people want???? I seriously think you are all liars or have your own personal agenda against this company. I usually order from a local florist but didn't have time and...
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(Online Shopping - Sponsored by AMAZON.COM)
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excellant value
Bloomex Consumer Review 
My sister lives in Edmonton and I didn't remember her birthday until teh last minute. I found Bloomex online after doing a search a florist in Edmonton. The site was easy to use and I was able to find a beautiful bouquet in my price range. I had to pay a slight premium for same day shipping (I think it was like $4/5 - my own fault)- but it was well worth it. The flowers arrived as promised and of course my sister loved them. Thanks Bloomex - I will back back!
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(Online Shopping - Sponsored by AMAZON.COM)
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Excellant VALUE
Bloomex Consumer Review 
Ordered flowers online - they were reasonably priced, delivered on time and my girlfriend LOVE THEM (and ME!!!). I called a local florist - the same flowers would have cost twice as much. I would highly recommend Bloomex Flowers and would definately order from thema gain.
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(Shopping, Chain Stores)
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Bloomex Service
Bloomex Consumer Complaint 
We ordered flowers through Bloomex for a funeral memorial well in advance. In a word they are dishonest. They failed to deliver as promised and when confronted with this they accused the customer of messing up. Unbelievable. I will never deal with these this incompitent miserable business again.
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(Delivery Services)
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They are horrible!!!!
Bloomex Consumer Complaint 
I ordered online a treats basket for my sister b-day 2 weeks ago. Less than 24 hours before the delivery time scheduled, I received a call saying that I would need to pay extra 65 dollars to get that delivered!! Not 5, 10 20...SIXTY FIVE!!!!!!!! Twice the price I have paid for the basket including the 10 dollars for delivery. I said NO!
Since then, I have been trying to reach your phone numbers 888-912-5666 and your head office since yesterday to return your call and I neither reached anyone nor got a call back after leaving so many voice messages.
Last time I got into the...
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(Online Shopping - Sponsored by AMAZON.COM)
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Great Price and Product!
Bloomex Consumer Review 
My experience was very good, inexpensive and shipped the next day (flowers were sent outside of their same day delivery area). My "expectations" were tempered by price (which was cheap compared to competition). Based on some of the comments below it sounds like they over-promise and under-deliver - Personally, I got what I expected and was happy with the entire process (especially the price :)).
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(Miscellaneous)
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Complaint
Bloomex Consumer Complaint 
I wanted to send my partner's mum flowers and went online and liked some flowers on Bloomex. I then called the phone number and placed an order- I payed $14.99 for the order to be delivered by 5pm- I had placed my order at 11am-
The delivery got there at 8:24pm and they failed to deliver the message I had wrote. The person who receieved the flowers did not know who they were for and I had to explain and apologize.
It caused me great distress because I needed the flowers to be there by 5pm the latest and my message was not also delivered. I am very upset and will not be using...
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(Delivery Services)
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Horrible Service
Bloomex Consumer Complaint 
I planned to surprise my friend on her B'day and placed the order 2 weeks ahead. Order was scheduled to deliver 12-5 and 3 PM received notification in transit and a ph no to find out where it is. Called several times no one picks up the number.. left several messages for customer service no one returns the call.. Spoiled the surprise, asked my friend to wait till 5:30..NO ONE SHOWED UP!! After 3 days, the order is still not delivered!!! These guys are ABSOLUTE CROOKS!!!
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(Delivery Services)
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Absolutely horrible!
Bloomex Consumer Complaint 
My husband and I ordered from Bloomex for our wedding this past weekend. We gave them the two weeks that they had said to give them and still: the flowers were delivered a day late, and then later in the afternoon on the eve of our wedding (who does this to a bride?!?!?!) they didn`t have some of the flowers that we had ordered (still waiting on a refund!) and about three quarters of the flowers were not useable! They were squished beyond repair, the roses were literally falling about before our very eyes and ALL of the flowers were in the wrong colour!
To sum it all up, Bloomex is by far...
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(Delivery Services)
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Awful
Bloomex Consumer Complaint 
I ordered flowers for same day delievery and paid extra. The flowers were never delievered, at all. Still waiting for my refund. Extrememly poor customer service, the girl who answered the phone had a terrible attitude and it took 10 emails to finally get a reply
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(Delivery Services)
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Wrong and Late Flower Delivery
Bloomex Support Ticket 
I recently ordered three dozen long stemmed roses to be delivered on a Saturday for my other half's big party with 50 other professional women. The flowers did not show up on the agreed day, and when the did show up, the day after the party, it was the wrong order and one of the roses was broken.
All I want is my credit card credited. I do not want a credit.
Please let me know how you wish to resolve this.
J
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(Delivery Services)
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Awful Customer Service
Bloomex Consumer Complaint 
I recently used Bloomex to order flowers for my other half who was having a big party on Saturday night with about 50 girl friends. The long and short of it is the flowers that I ordered did not show up on the day I agreed to for the party and also when the delivery arrived(the day after the party) they were the wrong flowers and several were broken.
I called customer service only to be told we will give you a credit. I said I don't want a credit. The party is over and you missed the opportunity.
The company refuses to give me my money back. And why would I want a $95 credit for...
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(Delivery Services)
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26 emails later
Bloomex Consumer Complaint 
In May I tried to have some flowers delivered to my girlfriend. I paid for morning delivery. They didn't turn up, and after finally contacting them they sent the wrong ones, twice.
There is too much for me to go in to here, but you can read the whole story, including all 26 emails that finally lead to me getting the correct flowers here:
http://andyjonesx.blogspot.com/2011/05/bloomex-war-of-tulips.html.
My experience shows that you need persistence and you will eventually get what you want.
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(Beauty)
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Money lost out
Bloomex Support Ticket 
I have already contacted you about this, with a very unsatisfactory response. When you - once again - messed up my order and inexplicably did not send my mother her flowers for Mother's Day, you refunded me an amount which, due to a change in exchange rate, is less than what I originally paid. It's bad enough that you ruined Mother's Day, but I've lost money in the process. This is the last straw in a long list of problems we've had with your company, and by the look of all the negative reviews, I'm not alone.
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(Online Shopping - Sponsored by AMAZON.COM)
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Shocking service
Bloomex Consumer Complaint 
Time after time, Bloomex has provided bad service, with no apology. I live in the UK and found their ordering process easier than other florists, which is why I kept using them, but their failure to deliver my Mother's Day with out apology or explanation is the last straw and I will never use them again. I even lost money, as because of a fluctuating exchange rate, I was refunded less money than I paid! I think Bloomex should refund the difference (plus some, to make up for the mistake!) but they refuse to take responsibility. We had frozen flowers, flowers delivered on the wrong day,...
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(Online Shopping - Sponsored by AMAZON.COM)
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Shame on you BloomEx
Bloomex Consumer Complaint 
I ordered, over the phone, 2 bouquets from BloomEx on May 5th,2011 for delivery on May 6th, 2011. I spent 20 minutes detailing addresses, bouquet types, and delivery times. Bloomex made a mistake with the addresses. One was correct and the second was a repeat of the first, basically they only entered one of the addresses I gave them, not both. They say they delivered bouquet A to the apartment complex on May 6th, 2011 but as no one answered the door they left the bouquet outside at the front door of the apartment building for anyone to take...which someone did as recipient A never got...
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(Delivery Services)
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flowers not delivered to the wrong person, wrong address, wrong day
Bloomex Consumer Complaint 
I ordered some flowers the thursday before Mother's Day and they were not delivered. I did receive a confirmation
with the wrong address. I called them directly and spelled the address three times while someone typed it into the computer. The company still managed to send the flowers to the wrong person at the wrong address on the wrong day. I contacted customer service several times and i was directed towards the answering machine. After several emails, i was told that i would receive a credit or they would be resent. I emailed the correct name with the address and request that they...
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(Delivery Services)
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Bloomex Service
Bloomex Consumer Complaint 
We had ordered flowers online through Bloomex, as per their Guarantee for delivery "We do not deliver on Sunday (Valentine's Day and Mother's Day are an exception) and statutory holidays.
The order placed for delivery on Sunday will be delivered on Saturday or the following Monday. Orders placed for delivery on holidays will be delivered the next available date." I though this shouldn't be an issue getting flowers to Mom on Mother's day, now a couple days later and still no flowers, or refund. I was unable to reach a customer service agent to find out the...
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(Miscellaneous)
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Bloomed flower review
Bloomex Consumer Complaint 
I wish I could post all the emails sent between Bloomex and my fiancé so that I could warn anyone from ever ordering from this company. He ordered me a bouquet that arrived rotting and falling apart. He ordered a bouquet for his mother that arrived days late and the flowers were in the same terrible state. I live in British Columbia and she lives in Ontario so these are not the same flower distributers. Despite several phone calls to finally demand a refund we have no resolution like many others. We are left dumb founded. The women I spoke to tried their best but what I found...
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(Delivery Services)
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Flowers never delivered
Bloomex Consumer Complaint 
I never write reviews but after using bloomex for 2 occasions, I cannot believe the appalling result. I ordered flowers for my mother's birthday last August and they NEVER GOT DELIVERED! BLoomex claimed they were delivered (which was impossible as someone was home all day) . We finally received an refund after many phone calls.
This mother's day we decided to try bloomex again (terrible idea) hoping that it was a one off last time. Once again, NO FLOWERS DELIVERED! I can't believe the audacity of the company, stating online that again, the flowers were delivered!...
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(Delivery Services)
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VERY poor customer servic complaint
Bloomex Consumer Complaint 
I've had poor experiences with an online flower retailer before so I figured I would try a new one to me - Bloomex. Unfortunately that experience didn't go so well. I like the idea of ordering online since I don't have to worry about business hours/timezones, I can see a list of items and prices, etc. It's quite convenient to put in an order. That doesn't matter if your order doesn't arrive on time if at all, especially something as time sensitive as flowers. I put in an order on Thursday (8:54am GMT-7) for a Friday delivery (GMT-4 at destination) as was...
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(Online Shopping - Sponsored by AMAZON.COM)
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ontime flower delivery
Bloomex Consumer Review 
I selected Bloomex because of their exceptional value- I bought bunch of flowers for $24.99 ( similar flowers were sold by local florist for $50). It was delivered on time. What I like about e-commerce in general and Bloomex in particular is their incredible efficient communication: I got email with order details upon order placing, then I got a confirmation email when the order was sent for production. Another email arrived saying order is produced and is assign for delivery. Then email arrived saying the order is on delivery and provided delivery person cell phone and finally delivery...
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(Delivery Services)
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CROOKS
Bloomex Consumer Complaint 
I don't know where to start, I was planning to surprise my wife with flowers for our 2nd anniversary. I specifically asked them to show up the next day before 11am. Morning deliverys are between 9am-12pm. They NEVER SHOWED UP. I called to request for a refund, they said they would call me back. All I got after that was an email saying that the flowers were delivered which is absolute nonesense. Surprise was ruined, and they're trying everything to avoid refunding me... CROOKS!!! What a huge disappointment for a company that prides on quality and delivery on time... shut down this...
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(Delivery Services)
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Worst Customer Service EVER
Bloomex Consumer Complaint 
I ordered flowers to be delivered to my sister on her 50th Birthday and I made sure someone was home the entire day so the delivery could be made. Nothing was ever delivered so I called the 1-888-912-5666 number and it goes straight to a voice mail, no one ever answers the inquiry line only of course the order line. I kept calling, left a call back number, e-mailed 5 times and finally at 9pm EST I got an email that someone will look into it. It is 11am the next day and nothing still. What is going on??? This has been the worst online order experience I have ever had. Warning to all...
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(Miscellaneous)
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WORST FLORAL EXPERIENCE
Bloomex Consumer Complaint 
My husband lovingly tried to order me flowers for my very first mothers day with this company. What a mistake. For one, they delivered the flowers on the WRONG DAY. How a major national company like Bloomex can screw up delivering flowers on Mothers Day is beyond comprehension, but they delivered the flowers a day early.
When I opened the box of flowers, over half of them were dead. Not just wilted, but dead. The package my husband ordered also came with a chocolate box: instead of good quality truffles they sent dollar store liqour bottle chocolates.
SO...we tried to go through...
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(Shopping, Chain Stores)
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Bloomex is great!
Bloomex Consumer Review 
I was busy so I ordered flowers online for my aunt on her birthday. She just recently lost her husband so I thought it would be a nice gesture to let her know I am thinking about her. I ordered three roses, and they were delivered to her the same day with no hassle. And guess what, she actually got FIVE! With what she described as beautiful greenery! Thanks Bloomex for helping make her day special! :)
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(Shopping, Chain Stores)
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Thank you Bloomex!
Bloomex Consumer Review 
Ok, so first off, I am always somewhat leery when ordering (especially live things) off the Internet. However with that said, my mom lives in St Albert, AB, so I used Bloomex (not knowing really what was available out there) and they were amazing! It was her B-day and I ordered a day before. They kept me informed every step of the way (with reminder emails) status changes, tracking info....It was great, I would definitely recomend using them!
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(Holiday shopping reviews)
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BAD EXPERIENCE
Bloomex Consumer Complaint 
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.
Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.
They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.
When you click "Operator is online. Click here for live help" there really is no operator as they never respond...
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(Miscellaneous)
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TERRIBLE SERVICE
Bloomex Consumer Complaint 
Worst experience ever with BLOOMEX. Dont ever order from them. My boyfriend ordered me Valentines flowers.$100 later and they never got delivered.
We have been tring to contact them for 2 days. Their phonse message says to email, which we have and have not received any responses.
SAVE YOUR MONEY, DONT USE BLOOMEX!!!
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(Shopping, Chain Stores)
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Horrific Service
Bloomex Consumer Complaint 
I spent $150.00 on my wife's Valentine's Day gift basket and Bloomex NEVER delivered it to her. Since it was Valentine's Day I even paid an extra $15.00 to have it delivered between 9-12 and called several times to confirm but they just kept ignoring my calls I guess because they already had my money. The one customer service rep I spoke with (after calling 10+ times) told me "not to worry" and "that it would be delivered within the hour". Her words were nothing but complete bullsh-t and I'm sure she knew it when she was saying it to me. Disgusting...
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(Delivery Services)

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6392 says:
(2 years ago)

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Zetto says:
(2 years ago)

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abby says:
(3 years ago)

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THEY HAVE NO CUSTOMER SERVICE WHAT SO EVER AND I AM REPORTING THEM AS I THINK THEY ARE A SCAM.