Bloomex Reviews and Complaints

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • Flowers



    I ordered a "Floral Cake" for my daughter-in-law's birthday. I was charged almost $75.00, which was fine because the picture of the product was so unique...what my daughter-in-law received was a DOZEN CHEAP CARNATIONS!!! Not even nicely arranged!!!! I called, emailed and texted with BLoomex to no avail. They BLOCKED me from contacting them on "LIVE CHAT". Finally they sent a REPLACEMENT order 10 days later - IT WAS HORRIBLE AND LOOKED NOTHING LIKE THE PICTURE!! I was EMBARRASSED AND MORTIFIED AT THE LACK OF CONCERN AND CUSTOMER SERVICE PROVIDED BY THIS... More...
    (Miscellaneous)
    wandg's Picture   wandg    0 Comments   Comments
  • ID of sender



    The tag that came with the flowers was folded over and stapled. The ID and the message from the sender was inside the stapled part. There is small type showing that says "Lift/Lever (Card Message)" but it looks like part of the logo. So while the bouquet was beautiful, we didn't know who sent it for 2 days. I can understand why the MESSAGE should be hidden, but the ID of the sender should be included with all the other info that is visible, to avoid confusion. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Jbus's Picture   Jbus    0 Comments   Comments
  • Atrocious customer service



    I ordered flowers from bloomex on Valentine's day, you would think one of their most important times of the year. I paid to have delivery done in the morning for my wife for our first year together. I must qualify that meant between 9-12:00. Nothing was delivered by 1:00 so I tried emailing and calling. No answers. I tried emailing and calling at 1:30, no answers. I tried calling and emailing at 2:00 with no reply and every half hour until 4:00 pm where I instructed them that since they had not fulfilled their contractual obligation not to bother in any way sending a delivery. Well at... More...
    (Delivery Services)
    dsteydonck's Picture   dsteydonck    0 Comments   Comments
  • RE: Bloomex horrible service -- Buyer beware!



    Bloomex Flowers: Where do I start? This company does NOT service their clients, they do not deliver their orders. I placed an order in advance on the 18th of Feb to be sent on the 24th by 3:30pm. As it was for a birthday, the company failed to adhere to the terms of the order, I called over 6 x to the company. Customer service does not call back, when you call into their toll free number and select 2- I was put on a 19 min hold, to then get vm with no call back. If you select 1 you will get a human body -- who's sole interest is selling a arrangement not dealing with any issues. The... More...
    (Delivery Services)
    juliePast's Picture   juliePast    1 Comments   Comments
  • Funeral Flowers



    The team at Bloomex is so friendly, they took all my floral worries away. The flowers that they did for my cousins funeral were amazing!! They were exactly what i was looking for they took into account colours, scent, flowers and incorporated them into the beautiful creations that they made. I feel as though they listened to me. Also the prices are AMAZING i did not have to pay over the odds for the flowers that i wanted. Will always go back to them!! thanks guys. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Gmernicki's Picture   Gmernicki    0 Comments   Comments
  • waiting on a call back



    Flowers were limp and bending over when delivered. ROSES were dying .. call to tell the company, 6 times I called, was told to leave voice mail. Voice mail was full. Dialed 1 instead of 2 and was told that they will reship new flowers and I was to pay for delivery. I was passed to a manager... I referred to the policy and quoted ... at our expense. So now they don't have to charge me. ?? Requested date of delivery was confirmed and they sent an email on a Thursday in transit for Tuesday. Call 5 more times but this time I get voice mail. Just don't! Not worth... More...
    (Miscellaneous)
    richardsonk's Picture   richardsonk    0 Comments   Comments
  • Bloomex Quality Concerns



    I ordered flowers for my wife for Valentine's Day. I had ordered them to be delivered on Feb. 13 (Friday) to her work. On the 12th I found out that she had booked the day off, so I tried to have them change the delivery address to my home address instead. Bloomex told me that they were too busy and couldn't do it. So on the 13th my wife gets a call from work saying that she had some flowers to be picked up. Now she has to go to work (kind of defeats the purpose to having the day off) to get the flowers. The kicker was that they arrived in a box without a vase even though it was... More...
    (Miscellaneous)
    jcahill18's Picture   jcahill18    0 Comments   Comments
  • Valentine's day heart ache



    I ordered flowers for my husband 2 weeks in advance. They were never delivered on Valentine's day, not even the next day or Monday.. They said the flowers were sent out to be delivered on Valentine's day, but given 2 days to deliver them. I said but it isn't Valentine's Day. I live on other side of country (Australia) and was working all day, my husband thought I didn't care and caused us issues. They DID offer a free upgrade and refund of delivery BUT won't be delivered til next day so I might get 2 bouquets.. WAIT WHAT? I MIGHT get 2. They couldn't... More...
    (Delivery Services)
    Juunan's Picture   Juunan    0 Comments   Comments
  • Failed To Deliver The Flowers, On Valentine's Day 2015.



    I placed an order on the 10th. of February 2015, with a delivery date for the 12th., to my friend, near Halifax, Nova Scotia. I received confirmation on the 10th that my Visa payment was accepted and my order number is 1783844. I The flowers weren't delivered as as arranged, so I called their helpline on the 12th and also on the 13th. I was told on both occasions that it would be investigated and that I would receive a call back. Return calls from customer service did not happen. What a major disappointment it has been dealing with Bloomex. Valentine's Day has come and gone.... More...
    (Delivery Services)
    Feiertag's Picture   Feiertag    0 Comments   Comments
  • Bloomex



    I did not receive a confirmation of my order so cancelled my order within 20 mins. They did not send a confirmation of my cancellation so I attempted to reach them on their live chat system which they repeatedly closed down when they knew I wanted to cancel my order. They finally after 5 attempts offered to refund my money but with a $25 cancellation fee. They are the worst company I have dealt with in a very, very long time. More...
    (Miscellaneous)
    RebeccaJo21's Picture   RebeccaJo21    0 Comments   Comments
  • SCAM SCAM SCAM! Do not order from them!!



    My boyfriend ordered me flowers today to be delivered to me at work. Long story short, they were not delivered until well after my shift was over. My co-workers tell me that they were delivered by people who couldn't speak a word of English and had one of my Co-workers sign a ripped piece of scrap paper. They sent me a picture of the flowers and instead of a large bouquet of spring tulips it was a couple twigs with buds. I am going out of town now for a few days so I will not be able even pick up my twigs. Also the company has hung up oo my boyfriend every time he has called to... More...
    (Delivery Services)
    JenZab's Picture   JenZab    0 Comments   Comments
  • STAY AWAY



    Do yourself a favor and do not use Bloomex....they are a rip-off. They totally missed the delivery date even though they charged me $14.99 for delivery, and they had two days notice. Then the person I was sending the basket to was told to come pick it up. She told them to just return it, and now Bloomex will not refund my money. I will be taking this up with the Better Business Bureau with a formal complaint. More...
    (Delivery Services)
    ZZZZ's Picture   ZZZZ    1 Comments   Comments
  • Fantastic Service and Wonderful Flowers!



    We really appreciated Natasha's kindness and help over the phone last week and for sending such a beautiful bouquet for our daughter’s 21st Birthday last Thursday. She processed the order immediately for us - we had phoned in at 9am and the flowers were delivered by 5 PM as we had requested. Our daughter absolutely loved them and the bouquet was designed exactly as we had asked. What a stunning arrangement and the flowers were so fresh – they still look gorgeous now - a week later! We will certainly use Bloomex again and give them our highest recommendation! More...
    (Delivery Services)
    Irzyk's Picture   Irzyk    0 Comments   Comments
  • awful flowers were delivered



    TERRIBLE EXPERENCE! Trust me do not order from this company. Ordered Christmas flowers and what was delivered were terrible cheap daisy's. it was so bad words cannot express, to make matters worst there was a red vase (for my original order) with pink daisy's. My other order was a centre piece with a candle in the middle, yep again daisy's were delivered and literally non in the vase, a few flowers poking out. I was embarrassed and would have never known unless my family didn't send me a picture of what was sent! I tried to connect with them to fix the order, there site... More...
    (Delivery Services)
    Tshearin's Picture   Tshearin    0 Comments   Comments
  • Bloomex bad customer service



    I ordered a centre piece and a gift basket. The centre piece has not been delivered and the gift basket was full of stale items. I have not been able to get in touch with anyone from Bloomex. They claim their customer service is busy and ask me to leave a message which I did and no one has got back to me. This order was placed on dec16th and I have not yet received any help from bloomex. More...
    (Miscellaneous)
    chistinaNason's Picture   chistinaNason    1 Comments   Comments
  • Do NOT order from Bloomex



    I received an email from Bloomex before Christmas with an assortment of floral gift choices, each with a bonus $20 gift card. When I called to place the order, the customer service said that there was no such offer. I spoke to a 'supervisor' who told me the same thing even though I had the website offer open in front of me. I offered to email her the offer but she said that they don't receive emails. I left about 10 messages with their 'customer service' line with no reply. There is no customer service and no way to get hold of any supervisors. Save your money... More...
    (Miscellaneous)
    dillongolden's Picture   dillongolden    1 Comments   Comments
  • Flower arrengement



    Flowers where to be delivered to my address from my daughter on the 24th of Dec. They where delivered on the 29th and they where in terrible conditions. I have received many bouquets in my life time and these where the worst. I don't have the heart to tell my daughter as to how the flowers looked. She ordered them herself and she lives in Texas. She has a job as a truck driver and probably ordered them from her phone. More...
    (Delivery Services)
    Jessy13james's Picture   Jessy13james    0 Comments   Comments
  • Bloomex - Poor customer service!!



    On December 23rd I ordered two gift baskets for relatives near Sydney British Columbia. The representative was happy to take my order and VISA #. He told me that I would get a confirmation email to verify the order. I did not get an email. I tried calling their phone # three times, and have been unable to speak to someone about my order. I left voice mail messages each time. I don't know if the order was ever processed, or delivered as promised. It was supposed to be a surprise. DO NOT order from Bloomex. You'll just set yourself up for disappointment and frustration! More...
    (Delivery Services)
    NLewis's Picture   NLewis    0 Comments   Comments
  • Unacceptable



    I made three orders through Bloomex.ca and am not happy. One order was delivered as per ordered, great. But one was four days late. The other one was received was flowers that had brown on the edges of the flowers and slime on the leaves. Bloomex seems to think that the one delivered four days late is an acceptable purchase. What. Are you kidding me. Also the refuse to return my money on the two I am not happy with. I will never use them again. They should get out of Canada. This is not how we do business. All I wanted is what i paid for. More...
    (Holiday shopping reviews)
    kprice's Picture   kprice    0 Comments   Comments
  • No delivery - but invited to come and pick up days old flowers.



    For the second time, my son ordered flowers for me and for the second time they were not delivered. There was no attempt made by the delivery company, Canpar, to use the code that you access on the front screen next to the front door of my building. Last time we had to drive to Burnaby from Vancouver to pick up half dead roses and today, we cannot even do that. It is Dec 24 - again they did not ring the code (it comes through my cell phone so there would be a record) and when we asked to pick it up (at 1:30pm) we were told that the drivers (with the flowers) would not be returning till... More...
    (Delivery Services)
  • Bloomex sent wrong order but thats ok its a substitute???



    H so upset with this conpany, i order flowers at least 4 times a year for my grandmother and sporaticly for others through out the year, first time using this site and NEVER AGAIN. I ordered the christmas glory floral basket and recieved pink roses and carnations in a vase with candies??? So i did what any consumer would do and filed a complaint, my response was they are allowed to substitute when flowers are not available??? Ok fine but completely change the order? And not comunicate with the person ?? And do nothing to fix it?? Yeah poor all round and a complete waste of money. I'll... More...
    (Miscellaneous)
    Tiger13's Picture   Tiger13    0 Comments   Comments
  • flowers not sent the right place



    I ordered flowers to be sent to my partner and his family for Christmas as i was out of town for the holidays. They were suppose to be delivered on the 24th, they sent them a day early to the wrong address. The flowers wont be there in time, and im just not impressed with this service. I called the back office to bloomex and no one has an answer becasue they were to busy. The only email i get back from the company, is that if im not happy with the quality of the flowers and to send in a report on them. Well if i had the flowers that would be great to say if they are in good quality or not.... More...
    (Holiday shopping reviews)
    brownn's Picture   brownn    0 Comments   Comments
  • Bloomex fast dying flowers



    THe Christmas bouquet sent by my son arrived in a lovely box, but unfortunately that was the best of it all. The roses drooped after two days ( I revived them using a newspaper collar, but they died the next day), the daisy-like mums died in three days and even the green mums tiny enough died after four days. I have been unalbe to get through on the 1_888 number and the Toronto number from the home page is out of service????? Clearly I am hopping mad. Of course I won't tell my son, but for sure I won't be ever using this company. More...
    (Miscellaneous)
    judisymes's Picture   judisymes    0 Comments   Comments
  • Loved the flowers



    This review is on behalf of my family, with the recent loss of my brother we came to you for the funeral tributes, and wow.....you gave my mum exactly what she had in her mind, as you did with the rest if the family flowers, we were overwhelmed by the tributes when we saw them. Even the funeral director commented on them. The service we got from you all was second to none and I can assure you that you will always get our business, I, like the rest of the family were blown away with what you created and also the manner in which you handled the situation. Thank you all so much More...
    (Online Shopping - Sponsored by AMAZON.COM)
    WIZWER's Picture   WIZWER    0 Comments   Comments
  • Flowers left outside in winter - dead.



    I ordered flowers and they were delivered, but the delivery company left them outside because nobody was home! They froze and died. We contacted the delivery company and I was told that I had to deal with Bloomex. Unfortunately, bloomex isn't answering their phones and the live chat doesn't work. I am very disappointed in the lack of service. I would like another arrangement sent on behalf of Bloomex to make-up for this mistake but I can't get a hold of anyone! Order Number 1760564 More...
    (Miscellaneous)
    staceyluke's Picture   staceyluke    1 Comments   Comments

Bloomex Reviews By Product

 

Bloomex Comments


stephtodd says: (2 months ago)
 0
Worst customer service ever....have a complaint don't expect a phone call back or a solution. Ordered an arrangement and something not even close was sent out!! Called 6 times to speak to someone and all I get back are emails! What a joke of a company!! DONT USE THIS COMAPNY....EVER!!



Unsatisffied says: (4 months ago)
 0
It was so interesting to read all the negative comments. If I had known before receiving my basket for my 86th birthday, Te articles in the basket were so stale they are not eatable. How does this company stay in business. I am so disappointed. In this company. If i had read the comments before I would have warned my grand daughter, as I will do now. No more orders from us.



gubanovb says: (8 months ago)
 0
very good service and good flowers.Keep it up!!



km604 says: (10 months ago)
 0
Absolutely the worst flower delivery company ever!!! Mother's Day flowers arriving 3 days late and dead after paying extra for delivery!! No customer service, no refund! Garbage service. Will never order from this company again EVER!



am360 says: (1 year ago)
 0
Really great experience all around.



Tim80 says: (1 year ago)
 0
Flowers were rubbish, customer service was rubbish. Total scam. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!



ranga says: (2 years ago)
 -1
A very bad experience. Lazy people with rotten attitude. Would not recommend anyone to use their service ever. The package was delivered late without any information, the people had no idea about he delivery services. I was asked to chk the order online myself. Getting hold of someone is very difficult aswell.



lhuynh says: (2 years ago)
 0
Terrible service. I wish I read all the comment before I used the service. I order the flower for my mom birthday, paying for overprice vase too, expecting the flowers are already organize in the vase. The flowers arrived BUT not in the vase. I paid for an overprice vase because I expect beautiful organization from professional, but instead of the flowers a bundle in a small box. When I called Bloomex, they said that how they delivery flowers from the last 15 years! Terrible!



herman says: (2 years ago)
 0
My mother's day flowers arrived by delivery from Canpar which rang my bell and left a box, drove away before I could open the door. If we hadn't been home, they would still be sitting there. Now, 3 days later, they mums are dropping their petals and quite honestly, this was a waste of money.



sarah5115 says: (2 years ago)
 0
Terrible service. Total scam. I ordered flowers for delivery and they were never actually delivered despite being sent a confirmation that they had been. I have tried to be in touch with Bloomex at least six times to no avail. I have left numerous voicemail messages (have yet to speak with an actual person), sent emails (with no response) and tried an online chat (which indicated that all operators are busy and had to leave an offline message). I would like my money back but have not heard back. I am contemplating legal action.



Jamesdean says: (2 years ago)
 0
Where the hell is my review? Bloomex sucks



Jobilen says: (3 years ago)
 0
On June 27th, I placed a online order for flowers to be delivered in BC on June 29th. Watching the tracking number I realized they were not delivered and was notified by recipient that they never arrived. Called and spoke with sales rep. who was very indignant to me on the phone (I put the speaker on so others in the room could hear her yelling very loud at me) and she told me to read the policies and that the delivery of the order "was not going to happen" and they could resend it. This was for a 50th anniversary and it is now over and I just want a refund. Very obnoxious staff! They better refund me the money or I will just keep emailing and calling them. Never will I order from Bloomex again!



rosaprim says: (3 years ago)
 0
Bloomex is the worst experience i have ever had. I ordered flowers for same day delivery, 3 days later i am still waiting for them to be delivered. I have emailed, called gone on that live chat and have had no response, this morning i recieved and email from them, that made absolutely NO sense whatsoever. I STILL DONT KNOW IF MY FLOWERS HAVE BEEN DELIVERED. I WILL NEVER USE THEM AGAIN AND WILL MAKE SURE I PUT COMMENTS LIKE THIS EVERYWHERE I SEE AND HEAR THERE NAME.
THEY HAVE NO CUSTOMER SERVICE WHAT SO EVER AND I AM REPORTING THEM AS I THINK THEY ARE A SCAM.



BloomexNOGOOD says: (4 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



BloomexNOGOOD says: (4 years ago)
 0
Very poor customer service. They never answer the phone when you click for "orders already placed". Trick is to click "new orders" and (OF COURSE) they'll take your call right away.

Lost my order and claimed to put an investigation on it but never offered to send a fresh new bundle.

They only respond to emails if you send the same one 28 times back to back. Don't bother sending 27 emails - it has to be 28 emails to get a response.

When you click "Operator is online. Click here for live help" there really is no operator as they never respond back.

I will never order from this site again and my advice would be to order from a trusted site that people can attest to with many positive comments.

Hope this helps in your future decision making process.

Thanks!



Melani says: (4 years ago)
 0
Follow-up to prvious complaint. A representative just called, and an upgraded arrangement will be sent out on the 30th of December. She even gave me a time-frame. Thank you Bloomex, for taking responsibility.



john490 says: (4 years ago)
 0
Very happy with my experience! Gift basket arrived on time with top notch ingredients! The value is way higher then at any one I saw at grocery store.



vtre142 says: (5 years ago)
 0
Ne perdez pas votre temps avec cette companie. Apres 3 jours de retard, les fleurs ne sont toujours pas livrees et la companie ne retourne pas mais appels. C'est le pire service que j'ai jamais eu, pas professionel du tout.



johnwales75 says: (5 years ago)
 0
Good value, on time delivery. Tip: google coupon code- you may save up to $15 on each order. Overall I ma happy and will order again



SurfFlorist says: (5 years ago)
 0
Bloomex is listed as a Miami company, Miami Beach company, Aventura, FL company, Bal Harbour, FL company.....you get the idea. The are located in Canada. They pose as a local florist, take your order and then wire it to a local florist for delivery. Do yourself a favor: Whenever you look up a florist by website, first call and ask them "In what city are you located?" If they cannot say that they are located in the city you want the flowers delivered, then hang up and call a local florist who is going to deliver anyways. That florist will be able to answer ALL your questions.



TerrieA says: (5 years ago)
 0
I will never, ever order from Bloomex. Here's what the Better Business Bureau has to say about them:

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:

•402 complaints filed against business
•Failure to respond to 289 complaints filed against business.
•28 complaints filed against business that were not resolved.
•Overall complaint history with BBB.
•Length of time business has taken to resolve complaint(s).
•Business has failed to resolve underlying cause(s) of a pattern of complaints.

Click here for an explanation of BBB Ratings http://www.bbb.org/business-reviews/ratings/

Also, this company has an unsatisfactory record with the BBB due to its decision to not accept or respond to complaints from the BBB.

The company has advised our office that they will not be responding to any complaint filed through the BBB. That does not mean they will not respond directly to the consumer.



6392 says: (5 years ago)
 0
We ordered flowers for my son's wedding.. and they were suppose to arrive the day before.. when we finally got a hold of someone they told us our flowers were not there.. they had been paid for and the wedding was the next day.. they were going to send ones that they had but not the ones that we ordered to make up for it.. no way.. and now I cannot get ahold of the company.. please do not use this company.. go to a recognized florist shop.. your wedding day is suppose to be the best day..



betacarbon says: (5 years ago)
 0
I was going to file a complaint about this company to Better Business Bureau, until I saw their ranking on BBB.
BBB ranked them at "F"
I wish I had seen that before ordering from them.



Zetto says: (5 years ago)
 0
Have used Bloomex successfully before but this time they dropped the ball big time. Paid a premium for before-noon delivery of a birthday bouquet of 24 long-stemmed roses. Ordered & paid 5 days in advance. Did not arrive on time and had to pursue Customer Service for a an update. Finally arrived at 4pm but in poor condition. Recipient complained and was told a replacement would arrive in 3 days. It did not arrive. No response to inquiries until I contacted head office. Was told recipient wasn't home when replacement arrived (not true) and a note was left to that effect (also not true). Head office advised me a SECOND replacement delivery had been arranged for. However, as this order was specifically ordered for an occasion (birthday) and it was now a week later, the replacement was declined and a refund requested. Still waiting for a reply from Bloomex.



dorancher2 says: (5 years ago)
 0
I placed an order for a Super Deluxe Basket to send to my aunt after my uncle passed away. I paid extra money for next morning delivery as they would be at the funeral home after that time. My aunt had never mentioned anything so I questioned if she received it four days later..No of course she didn't receive it. SO I asked for confirmation from the customer service team. They said that it was attempted, left at the door but seeing my aunt didn't receive it they would send it again (despite their policy being they are not responsible for items that go missing that are left at the door - which makes me think it was never delivered at all!). So two days after that, they deliver the basket and more than half of the fruit was rotten..completely rotten and unedible. My aunt threw out what wasn't good. So apparently that was wrong as she was supposed to call them, pay $10 for them to come pick it up and replace it. Forgive me but when you pay $100 for a basket, it should be on time and it should be edible. Why should the recipient pay $10 to get a replacement of what was sent to them as a gift and should be good to begin with?? The company refuses to admit any wrongdoing, will not give me a refund but is willing to send another basket "free of charge", like they are doing me a favour. If I can have at least one other person not use this company, it would be great and that's all I ask for.
Also if you look at the Better Business Bureau, they are given a score of F for not responding to complaints, with over 200 active complaints against them right now. They do not care about their customers at all...DO NOT WASTE YOUR MONEY!



stuartbkr777 says: (5 years ago)
 0
I ordered a gift basket from Vancouver flowers and the service that i got was just superb.Great site really and the best part is that it provides each and every user to share their thoughts on the article.great
==================================Vancouver Flowers



Sherona says: (6 years ago)
 +1
I will never ever use this company again. I agree with some of the other comments; they are fast to take your money and horrible and trying to resolve their mistakes, as well as impossible to get ahole of. I ordered flowers for same day delivery and they charged me for that service and the flowers were not send until the next day. When I tried to cancel they said it was too late because the product had been made, and that they would refund only the same day delivery fee. How does that make sense? I was told via email that it takes longer to deliver to the location I wanted them to go to becaust it is out of the production area. Well why didn't they contact me once they saw the address I entered to see if it was still ok for them to be sent the next day? Instead they go ahead and make them send them out so I can't be refunded. What a joke.



France says: (6 years ago)
 0
J'ai été très bien répondu et on m'a donné des conseils pour le choix des fleurs et pour respecter mon budget.
France



mohitb says: (6 years ago)
 0
I used Bloomex's services recently to get flowers delivered to my girlfriend's workplace. The delivery was supposed to be made in the morning, however it got pushed to the afternoon, and the flowers reached her right before she was about to leave from work. Needless to say, she was extremely happy to receive the flowers and my note.

Cons:
1. Lack of customer service agents. Telephone operators were never available, and online reps were available only 1 out of 5 times that I needed them.

2. Delivery time is not guaranteed as they claim on their website, even if you order on time.

Pros

1. The delivery WILL be made.
2. It is extremely easy to order online.



happypanther1 says: (6 years ago)
 0
Fast to take your money but won't follow up complaints If you use this service after reading these complaints - I have two box seats for the 2020 Olympic Gold Hockey game to sell for 'cheap'



sharon67 says: (6 years ago)
 0
I received today May 12/09 my MOther's Day flowers sent to me by my daughter in Phoenix AZ - they are DEAD!!! NOt only that she paid extra to have them arrive here on MOther's Day. I want something done about this. Sharon Willcox



CRitch says: (6 years ago)
 0
Worst flower service I ever had. Won't return my calls and rude Staff



abby says: (6 years ago)
 0
My son ordered roses the middle of last week to be delivered 8/05 As they has not arrived by 10/05 he tried several times to cancel but no one answered the phone.They arrived 11/05-CRAPPY COMPANY --never will use Bloomex again!!



PhilipMcGee says: (6 years ago)
 0
Service was Great! Really Fast Delivery! Quick Easy and Reliable! Will order from Bloomex again!



wayneh24 says: (6 years ago)
 0
BRUTAL SERVICE! Non existant Customer Support. I would not recommend them to my worst enemy. Paid for early delivery, called onve that window passed and coudl not even get a live voice. had to leave a voice mail, for Customer Service?? No email response either. I am now mulling over the idea of reporting this to visa as a scam.




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