Bloomex Reviews and Complaints All Reviews

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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    Order 2101240 I Ordered Flowers, balloons, card with teddy-bear for my sister's birthday Sep. 7th Morning and her birthday was Sep.8th. they were suppose to deliver to the bank where she was working 8am to 4pm. THEY NEVER DELIVERED AND DID NOT INFORM ME! when I called them they said No one can help me and I have to e-mail them so I e-mailed them but only Sep. 11th they responded and said problem with the address. I don't understand the problem there is my e-mail my phone # and my sister's phone # and also its a bank address. Now they are saying they cant give my money... More...
    (Shopping, Chain Stores)
    Christiana's Picture   Christiana    4 Comments   Comments
  • Terrible experience with Bloomex

    My mom send me a tea basket in which the description lists many different types of tea...I received a basked full of junk food ( which I don't eat) and 2 tea bags basically. When my mom complained they said they were out of some products from that basket and just replaced with wharever they want.. and they would do nothing. Plus they offer an 15% discount on her next order. Do you think we would ever buy from you again?? More...
    (Delivery Services)
    marrieu's Picture   marrieu    0 Comments   Comments
  • Amazing Company & Products !

    Used Boomex for the very first time today. Very impressed with the selection and pricing., This will definitely be my only go to when ordering flowers & gifts ! I was most impressed by the wine and cheese gift basket, both quality and price. I sent it to my sister for her birthday along with a fabulous bouquet of flowers. I can't wait to see what she will say about her surprise birthday delivery ! More...
    (Delivery Services)
    tericarpenter's Picture   tericarpenter    1 Comments   Comments

    I ordered flowers close to but before the cut-off for same-day delivery, so I requested and received confirmation by email, in addition to the emailed purchase order, that delivery would be that same day. After trying unsuccessfully all the next day to confirm delivery with the friendly and apologetic online chat staff, I asked to cancel the order so I could place a new order to a new address and was told a manager would call me the next morning. Normally, an apology for any inconvenience is the absolute minimum response to a customer's concerns. There was no apology or even... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    cathplew's Picture   cathplew    0 Comments   Comments
  • Bloomex ... Save your money!

    Save Your Money !!!! The most horrible ,unbelievable experience I have ever had. My Mom turned 88 years old; I could not be there,our family is going thru a lot at this time so I decided to send her flowers as a SURPRISE ! It's in a small town outside Gatineau in Papineauville, QC.They assured me delivery on the Monday August 14th. It was not delivered. Tuesday morning I call and their recording our agents do not have access to your order and the line hangs up. Strange, I thought as the day before I spoke to a live agent on that same line So their messages seem to be generated by the... More...
    (Shopping, Chain Stores)
    Daniele's Picture   Daniele    0 Comments   Comments

    unbelievable they got the address all messed up 5 times even messed it up on their site told them to change it by chat and email 4 times they still didnt give it to the delivery person but someone let him in as it was pouring rian. The chocloate and flower special a disaster the box looked like it went to Iraq and back the chocolates smashed up the basket of gourmet chocolates on sale for half price a miniature for 30 could have bought them for 15 elsewhere like wal mart the roses three fell off they were cut at the top stem where they were cut brown so for awhile and then the petals fell... More...
    (Delivery Services)
    alexsondra's Picture   alexsondra    0 Comments   Comments
  • Good and fast delivery

    The flowers were beautiful as usual. Also, wanted to say thank you for the reminder call of mom's upcoming birthday. It is customer service like this that makes internet sales all fun! You know, in this century you may get so busy that you can forget your own birthday. Placed an order over the phone with representative and was honored with a 20% off discount. Thanks! Talk to you next year. More...
    (Shopping, Chain Stores)
    ertreterre's Picture   ertreterre    0 Comments   Comments
  • Flowers not delivered. No refund issued

    Ordered flowers for a funeral to be delivered the next day. 3 days later they were still unable to track order despite repeated attempt to get in touch with them. Kept saying it was under investigation and they were trying to locate them. All of a sudden a few days later, sent a notification to me that they were delivered a few days ago. Flowered were never delivered and they refused to issue a refund or take any accountability. More...
    (Delivery Services)
    Ssharma's Picture   Ssharma    1 Comments   Comments
  • Bloomex is the WORST!!

    I ordered a deluxe gift basket from Bloomex Canada for my good friend, Terry Morrish, who is home recovering from surgery. The first gift basket arrived and the fruit was spoiled, and the cheese melted. We complained to Bloomex and they said they'd send a replacement. It arrived today - see attached pictures of crushed cracker and cookie boxes, melted cheese and spoiled/smashed fruit. According to Bloomex, our only recourse is to get a "store credit"- NO REFUND. Ok then. I filed a complaint with the Better Business Bureau, and I bet the negative publicity from my FB,... More...
    aelder's Picture   aelder    1 Comments   Comments
  • Bloomex Gift Baskets

    I ordered the Godiva II Gift basket and paid extra for a balloon. The basket was advertised as being $139.99 on sale for $49.99, that should have tipped me off right there. The balloon was small a deflated, just shoved in the basket and what was supposed to be an assortment of Godiva Chocolates turned out to be 5 dark chocolate bars. After doing Live Chat,that took forever, I was asked to send a picture. The response I got back was that they could substitute. You don't advertise something as a collection and then send 5 of the same item. I was very embarrassed and disappointed.... More...
    ann67's Picture   ann67    0 Comments   Comments
  • delivery

    I was told my flowers were damaged by FED EX and undeliverable when I contact Bloomex via live chat. No notification prior from Bloomex or FED EX.I ever would have known they were not delivered had I not followed up. Bloomex had my money already and neglected to meet their guaranteed delivery slogan as advertised on web site. when I tried to call I was disconnected twice More...
    (Delivery Services)
  • Bloomex only guarantee is disappointment

    Placed an order for next day delivery with Bloomex, paid with credit card including $15 delivery. I checked to see if flowers were delivered and was told by chat operator that they were damaged by FED EX in transit and un deliverable. No notification prior to my chat session(which lasted nearly an hour) from Bloomex or FED EX about the mishap. The chat operator asked if I wanted to send them again or get a store credit, never mentioning who would pay the cost of the second delivery. Tried calling on phone and was disconnected twice, told by chat operator a manager would phone and I'm... More...
    (Delivery Services)
    rater's Picture   rater    0 Comments   Comments
  • Bloomex is TERRIBLE

    I ordered flowers in advance for my mom's birthday. I received a confirmation email saying they would be delivered on July 8th between 12 and 5 pm. Today is July 9th and she hasn't received them. When I contacted them via the online chat, they said my mom's address was outside the local delivery area and the flowers could not be delivered until July 11th. WOW. I am extremely disappointed because I wanted to surprise my mom with flowers for her birthday. I have requested a full refund but who knows if/when I will get it. The customer service for this place is atrocious -... More...
    (Delivery Services)
    Sheela22's Picture   Sheela22    2 Comments   Comments

    Don't order from Bloomex!!! They take your money and don't fulfill the order. They were supposed to deliver flowers for my grandmother for her 87th Birthday and they did not. Today is day 3 since the scheduled delivery. I have been texting them on the Live Chat and calling to speak to someone about getting a refund and I am getting no response. More...
    (Delivery Services)
    onlyme's Picture   onlyme    0 Comments   Comments
  • Beautiful flowers

    This is the second time I have ordered from Bloomex. I sent flowers to a friend out of town and she received them on time and was ecstatic when they arrived. I am more than happy with the price and quality of the flowers. I ordered them online and it was a simple process. I will definately order from Bloomex in the future. Thank you so much Bloomex!! More...
    (Medical, Dental Services)
    marionb63's Picture   marionb63    0 Comments   Comments
  • Awesome service

    Recently my aunt was diagnosed with cancer. I wanted to send her a gift to cheer her day. I ordered a package gift consisting of flowers, a teddy bear, a card and chocolates. My aunt was delighted with the pleasentness of the delivery person, the freshness of the flowers, the sturdyness of the packaging. The whole package brightened her day and that made me extremely happy. and I will add the delivery was on time.. thank you bloomex im a happy happy customer More...
    (Delivery Services)
    nfldforever's Picture   nfldforever    0 Comments   Comments
  • Thank you, Bloomex! :)

    I've been lucky enough to receive flowers from Bloomex before, but today was my first opportunity to experience this company from the other side. I ordered some flowers for a few friends and Alex on the phone was a huge help. Once we knew what I was looking for, he asked my budget for the gifts and suggested some beautiful bouquets and hampers that were right on target. I received just what I needed for just what I wanted to spend. Thanks for the help Bloomex!! (I'll be back!) More...
    (Delivery Services)
    Vaklepov's Picture   Vaklepov    1 Comments   Comments
  • Horrible company!! Do not order from them!

    Bloomex is a horrible company , the flowers they sent my mother on mother's day where garbage , dying and dried out! Wrapped in cheap ripped up ribbon that looked used ! They sent a "replacement" that was no better and after contthem through email they said they would replace the order again once their new stock came in , they never did after contacting them again they said they could anything because it's past 7 days since we received the order, itdonly past 7 days because they told me a replacement would be sent ! Also they have no actual phone customer service they... More...
    Poet2713's Picture   Poet2713    0 Comments   Comments
  • Bloomex is the worst.

    I ordered two arrangements for Mother's Day. The first one was no where near the quality that the pictures showed it would be online. The second order was delivered at 7 am on a Saturday, half the flowers were already dead and brown, and the other half never opened up. The company itself has no representatives that you can talk to on the phone, and after trying to deal with the live chat that didn't work, I had to send a strongly worded email. They got back to me saying that they can only help those within seven days of the order, and then offered me a pathetic discount of 15% for... More...
    (Delivery Services)
    SmithD's Picture   SmithD    0 Comments   Comments
  • Order 2061108

    I ordered flowers for my Mother-In-Law for Mother's Day on May 11th to ensure adequate time for delivery and experienced great on-line ease of selection and processing and thought this was great! Then on May 13th I was informed vis email that due to them not having a partner in the area that me In-laws reside they would not be able to deliver them for the rate that I paid until the following week with a free upgrade. Being disappointed I agreed and informed my Mom that I indeed did not forget her. Only to receive an email on the 19th informing me that due to a glitch in their system... More...
    (Delivery Services)
    Booker's Picture   Booker    0 Comments   Comments
  • order 20666068

    This seems to be a trend with this company, flowers not being delivered on the promised date, flowers that are wilted due to the fact they have been sitting in a box probably for a couple of days as I am sure they were overwhelmed with orders, so as other reviewers say, do not accept anymore orders and most definitely do not charge people for rush delivery when it cannot be done! I received my order from my daughter late with wilted flowers and shattered flower vase which I am sure she paid extra for. I have now waited over 1 week with emailed pictures, phone calls and live chat and still... More...
    mamame's Picture   mamame    0 Comments   Comments
  • Waste of time and money

    Purchased cake and flowers for birthday and firstly they gave the wrong tracking number. Kept trying to get the correct one on Live Chat and after waiting for a very long time, a CSR by the name of Samantha came up and had me waiting again for over 10 minutes. When I asked how much longer, she was quite rude so I closed the window on her. When the items were received, the cake was rotting and inedible, the flowers were dried up and very few even though I had ordered the largest size. I took photos and emailed it to Bloomex who said they were sorry for the inconvenience and offered a... More...
    (Delivery Services)
    Kasson's Picture   Kasson    0 Comments   Comments
  • *DO NOT* Order From Bloomex

    I placed an order on May 11 for flowers that were said to arrive on May 13, a day before Mother's Day. By the time it was May 13, they were still in transit. I can understand delays, especially since it was close to Mother's Day, but their poor customer service is what played a big part in what made the experience terrible. I tried calling 3 different phone numbers on their website, but every one had the same automated message which tells you to Live Chat for a quick response on their website. I sent 2 messages using Via Chat, and was at #503, so of course I wouldn't get... More...
    (Delivery Services)
    zoldyck's Picture   zoldyck    0 Comments   Comments
  • Bloomex = two ways about it

    Absolutely awful service and customer satisfaction. I ordered a flower basket for my mom for Mother's Day on the Tuesday beforehand, to be delivered that Friday. After a $15 delivery charge was tacked on, the flowers weren't delivered until the Monday AFTER Mother's Day. Then when I called to talk to someone I ended up with dead air when trying to register a complaint. Ended up with a live chat person who said that a "senior supervisor" would follow up with me that day...never happened. Finally got through with another live agent today and got a whopping coupon code... More...
    CurtisB's Picture   CurtisB    0 Comments   Comments

    I have never received such poor customer service, or should I say LACK of customer service, in my life, from ANY business. I am vibrating right now. Ordered flowers on May 11, 2017 to be delivered in time for Mother's Day. It is now Tuesday, May 16, 2017 and the flowers are still not delivered. I have been on the phone with the "sales" office who will not hear complaints but will happily tell you to use their Live Chat format and someone will respond immediately. I got a response all right. "sorry for the inconvenience" . Inconvenience?? This is more than... More...
    (Delivery Services)
    winiki13's Picture   winiki13    0 Comments   Comments
  • Devistated!

    I placed an order for my grandmother for Mother's Day! Bloomex guarantee she delivery at ofbcourse a rate of 20.00plus tax. I was devistated when the next day my grandmother still had not received her flowers! I called customer service and they said they would follow up with the florets and see what happened. They never got back to me. I called again at 5:00 pm and I was told I would have to go on a call back list. I asked to speak to a manager and the agent ignore do mee point blank and when I asked for his name he hung up on me. My grandma received her flowers more thn 24 hours... More...
    (Delivery Services)
    TiffanyLow's Picture   TiffanyLow    0 Comments   Comments
  • Bloomex did not deliver

    My daughters ordered flowers for me for Mother's Day and nothing came. I stayed at home all day to make sure I was here to receive them. What a joke! Now they can't seem to get anyone to talk to to give a refund. This was supposed to be a special day as we were displaced by the Fort McMurray fires last Mother's Day and you blew it big time. THIS IS A SCAM AND DONT WASTE YOUR MONEY OR TIME!!! More...
    (Delivery Services)
    Ivana's Picture   Ivana    0 Comments   Comments
  • Cheap flowers substituted

    I placed an order earlier today for seven orchids stems. As part of the mother's day special, they were 50% off so the price was $35. I had a coupon for $20 through landmark cinemas, so that covered the delivery fee meaning they were $35 in total. That's a wonderful price for orchids. For 10 tulips, it's terrible. And yet 10 tulips were what was delivered to my mother. The website states that there may be substitutions, but that the flowers substituted will be of equal or greater value. That was definitely NOT the case. I emailed Bloomex the same day the flowers were... More...
  • flowers not delvered

    I ordered flowers online with Bloomex on May 12 for delivery May 13, which I was charged for said delivery $14.99. The flowers never arrived. No note was left on the door to say that anyone had been there with a delivery, and come May 14, actual MOther's Day, the flowers still were not delivered. I have emailed, called and live chatted this company trying to get some answers. The only response I got was from a live chat on the evening of the 14th. They apologized, said Mother's Day is the busiest Day for them, drivers are working hard to deliver all of their orders and to check... More...
    (Delivery Services)
  • no delivery, no customer service

    I ordered flowers online with Bloomex on May 12 for delivery May 13, which I was charged for said delivery $14.99. The flowers never arrived. No note was left on the door to say that anyone had been there with a delivery, and come May 14, actual MOther's Day, the flowers still were not delivered. I have emailed, called and live chatted this company trying to get some answers. The only response I got was from a live chat on the evening of the 14th. They apologized, said Mother's Day is the busiest Day for them, drivers are working hard to deliver all of their orders and to check... More...
    (Delivery Services)
    clcore's Picture   clcore    0 Comments   Comments

    I ordered mothers day flowers and cake from and paid extra for them to be delivered between 9am - 12pm however, they never delivered AT ALL. I called every number but their shitty line is closed on Sunday. ITS THE BIGGEST SCAM online and i will warn you to not fall for their deals. i called the next day and they have no HUMAN that will hear your frustration -- you have to go to their DATED website and "chat" with some idiot behind the computer. i would recommend flowers from the grocery store over this. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    rkazmi's Picture   rkazmi    0 Comments   Comments
  • Bloomex "designer bouquet" is a sad disappointment

    I ordered a $60 Mother's Day "Designer Collection" Bouquet for my mother. The website photo showed a beautiful large bouquet of roses, mini roses, and assorted other flowers. The bouquet delivered was about 1/4 the size, had one rose and a few daisies and two lilies and greenery. It looked nothing like the bouquet ordered, it was not the same size (volume of flowers depicted) nor were the flowers remotely of the same quality. I spent hours only online waiting for their Live Online Support with no resolution, and their email responses were likely from a robot, as they just... More...
    (Delivery Services)
  • bloomex SUCKS

    Ordered flowers for my mom today. Was promised they would be delivered between noon and 5 pm. As of now, they have yet to be delivered. Called the. Company and the v-mail msg indicates they are closed for business. Was 525 in the chat queue. Website says guaranteed delivery today. This is absolutely terrible and is false advertising. More...
    (Delivery Services)
    BeeB's Picture   BeeB    0 Comments   Comments
  • What are all the bad reviews about?

    I have been ordering flowers from Blomex for 6 years now. I was skeptical at first but I had forgotten a birthday and needed something quick. Being in another country made the situation trickier. I called, got through almost immediately to a live agent, and received the best customer service. The flowers were delivered on time, the bouquet was healthy, full and vibrant, and a mini balloon was "accidentally" included at no charge. I have sent A LOT of bouquets to various cities in various countries over the years and all from Bloomex. Every single receipiant sent a picture back... More...
    (Delivery Services)
    MunkeyPants's Picture   MunkeyPants    0 Comments   Comments
  • bloomex never got flowers no customer service

    DONT USE BLOOMEX!!!!I just have to rant. So I paid a lot of money to get flowers to my grandma in the hospital. I paid a lot more money to ensure they were delivered on Friday. They were not delivered. I have called about 40 times. I have live chatted and emailed about 30 times. No one will help me. No one will tell me where her flowers are or why they were not delivered or when they will be delivered. I am so beside myself that I can't be there with my grandma while she's alone in the hospital but I can't even get her flowers to her. I used Bloomex who is supposed to be the... More...
    (Delivery Services)
    Ashlee12345's Picture   Ashlee12345    0 Comments   Comments
  • Bloomex florist

    I was going to order a mothers day arrangement for my mom. I chose the bouquet and price point when I went to checkout it wouldnt pull up my order. I did the on line chat and spoke with Ben. He offered to place my order for me. When delivery came up $19.98 a delivery tax fee of $3.00 I was disappointed. I asked him which store in my city the delivery comes from. He immediately said you cant pick it up. I said I want it delivered but would like to know the store name. He said something weird like business property rules he couldnt tell me that. I said Im not comfortable with the... More...
    (Delivery Services)
    cheeks's Picture   cheeks    0 Comments   Comments
  • Bloomex does not deliver

    Bloomex has no customer support and their stated policies relieve them of all responsibility. The chat line can take hours to get assistance and if you call, there is no option to speak with a person if you are inquiring about an existing order. The phone hangs up. The website looks very professional, don't let this fool you. DO NOT ORDER FROM THIS COMPANY. Better to call your mother for mother's day than send a gift from this company More...
    Miller2017's Picture   Miller2017    0 Comments   Comments

    Well this just sucked. We decided to send flowers to the three special Moms in our lives for Mother's Day. We live overseas and were drawn to Bloomex by their prices and promise of good service. The transaction started off fine. Our sales rep was patient and helpful and placed the three separate orders efficiently: roughly $160 worth of flowers, with the three separate delivery charges factored in. Not terrible. The problem arose when we found out that one of the Moms would be away for a week, leaving on Mother"s Day. We decided to cancel the order. George, the online chat rep,... More...
    (Delivery Services)
    LuckyChild1's Picture   LuckyChild1    0 Comments   Comments
  • Bloomex is Bad Business

    DO NOT ORDER FROM BLOOMEX I%u2019ve ordered from this company six times and only once did the flowers received match what I ordered. I tried them so many times because I understand the flowers advertised aren%u2019t always available but the last few orders have been so disappointing, that never again will I order from them. On Mother%u2019s Day the flowers I ordered from Bloomex for my mother arrived and were dead. All of them. And not newly dead, but dead and rotting and smelling badly. I recently ordered flowers for my best friends%u2019 50th. I ordered the 100 orchids which were... More...
    trvl15's Picture   trvl15    0 Comments   Comments
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