Bloomex Consumer Complaints All Reviews

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • BLOOMED LEAVES FLOWERS ON DOORSTEP IN -25 TEMPERATURES!



    I ordered a bouquet of flowers that was supposed to include a vase&card to be delivered that same afternoon as advertised on Bloomex's website. They were not delivered until the next morning left on the step it was -25 outside so the flowers we frozen & they were NOT the flowers I ordered no vase no card! When I contacted Bloomer they said they would redelivery through following Tuesday ... the original order was Wednesday! I asked them to cancel the order & was told the would not credit my credit card but would give me a $25 Bloomer credit. I SPENT $50 ! BLOOMEX STOLE... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Brenn1's Picture   Brenn1    0 Comments   Comments
  • Bloomex SCAM



    If you want to lose your money buying flowers at Bloomex.ca please, go ahead. If you want to be Mocked by customer service ( Matt), please buy flowers from Bloomex.ca If you want to deal with an IGNORANT customer service please contact Bloomex.ca and ask for Matt, feel sorry for you buddy , Bloomex.ca deserve you . I am reporting this to MasterCard for their records, as this site/bussiness is a SCAM More...
    (Delivery Services)
    BloomerSucks's Picture   BloomerSucks    0 Comments   Comments
  • frozen flowers



    was sent flowers from bloomex they left them late at night and they froze. The flowers were for my dads passing. When I called they said they would ship new ones on Friday January 6, 2017. waited all day no flowers. When I called to check on them I was told we don't know when they'll come we'll send an email. It's now 8:oopm no flowers. They were for my dads funeral. Shame on you bloomex the days have been hard enough you suck More...
    (Delivery Services)
    colleenreid58's Picture   colleenreid58    0 Comments   Comments
  • Bloomex - terrible service



    I found bloomex and was super excited about what they had to offer for gift baskets. They offer same day delivery! Awesome! I asked via chat to confirm if same day delivery was available in my specific area and what the cost was. I was told yes and would be delivered this afternoon. I placed my order and paid 19.99 for my same day delivery to my office. I checked the status later in the day and the note says returned to Purolator. I called bloomex and was told it wasn't being delivered until tomorrow because of the area I was in. I told them well my office closes at noon... More...
    (Delivery Services)
    BonnieM's Picture   BonnieM    0 Comments   Comments
  • Bloomex ,worst business representatives ever



    Worst customer service ever , when I complained about flowers not been delivered was told it was on me and then they hung up.WTF ! Phone back and got another rude representative still no flowers but they claim they will investigate. Been 2 weeks no flowers , no refund and numerous rude reps. Will never use again and strongly discourage anyone from using this service and. Company . Should have stayed with local service and mom would have still gotten flowers for birthday . Well she is 81 and who really cares about this at Bloomex. More...
    (Delivery Services)
    MDMolson's Picture   MDMolson    0 Comments   Comments
  • Bloomex worst florist experience ever!



    Guaranteed delivery? It shipped a day late and it is still "in transit" through a parcel company not a florist!!! That is at best 4 days late!!!! Customer service is atrocious: "We are sorry we couldn't find a local florist to fill this order". Really? there are pages of local florist in the phone book. They took my money promptly but so far that all they have done! The DATE it needs to be delivered IS the most important! Please AVOID using Bloomex for all your flower or plants need. More...
    (Delivery Services)
  • worst florist



    THIS IS THE WORST FLORIST EVER - I ORDERED A SYMPATHY FLOWERS YESTERDAY AROUND 1PM TO TO DELIVER FOR TODAY'S FUNERAL SERVICE AT 11AM BUT THEY COULDN'T EVEN DELIVER TODAY. THEY ARE QUICK TO TAKE MY MONEY YESTERDAY BUT WHEN IT COMES TO DELIVERY THEY SUCK!!! I CALLED THE FLORIST AROUND 4PM WHAT HAPPENED & SHE JUST NONCHALLANTLY SAID THEY COULDN'T DELIVER!! WHAT THE HECK!! THE GIRL ASKED ME IF I WANT TO CANCEL THE ORDER - WELL OF COURSE, THE FUNERAL SERVICE WAS THIS MORNING!!! AND I CANNOT EVEN GET MY REFUND MONEY RIGHT AWAY - I HAVE TO WAIT FOR 3 DAYS... I DO NOT... More...
    (Delivery Services)
    nestoque's Picture   nestoque    0 Comments   Comments
  • dead flowers delivery



    I placed the order was supposed to be a surprise gift , driver attempted delivery with dead flowers where receiver refused the delivery looking at dead flowers , driver said he will come back next day ... with fresh flowers . terrible experience was supposed to be a gift .when contacted call centre to ask for the delivery same day advised a supervisor will call next day . More...
    (Delivery Services)
    azeemabbas's Picture   azeemabbas    1 Comments   Comments
  • Bloomex fails to deliver!



    I ordered flowers to my wife at home as she was having a rough day. I asked if the flowers would be delivered by 2:00 and they said 2:30 at the latest! I agreed to go ahead with the 47 dollar charge and was excited. Now it's 4:00 and the flowers haven't been delivered. I should of saved myself some money and picked some flowers up on the way home. Would've been quicker and cheaper which is pathetic! To top it off. I told her a friend was stopping by to borrow something from me that he needed for the night. Now she's mad at me because she's stayed at home waiting for... More...
    (Delivery Services)
    CliffordB's Picture   CliffordB    1 Comments   Comments
  • Flowers delivery super delayed.



    Ordered flowers to my wife at home and was promised they would be delivered by 14:00. 14:30 at the latest. It's now almost 16:00 and the flowers are still not delivered. Pretty sad that I will be home from work when the flowers arrive. And try convincing your wife that she has to stay at home waiting for the door to get her... well I don't want to ruin the surprise, but you can't leave! Pathetic service! I might as well of picked up flowers on the way home from work for half the price. More...
    (Delivery Services)
    CliffordB's Picture   CliffordB    0 Comments   Comments
  • IN AUSTRALIA DO NOT USE BLOOMEX, you'll regret it



    Bloomex took my order to deliver flowers to my partner for her birthday. They didn't deliver the flowers, provided no explanation, and didn't even apologise, saying the flowers could be delivered 5 days later! The staff were arrogant and rude, and said they needed to clear the line and hung up on me. After I complained they told me the reason they didn't deliver is that my flower of choice (roses) was not available at my time of order. Then why did they take my order?? More...
    (Miscellaneous)
    Laurie2plan's Picture   Laurie2plan    2 Comments   Comments
  • Bloomex - Extremely poor customer service



    I ordered some flowers for a funeral of a friend of over 40 years and Bloomex did not send the flowers in time. The funeral was over and guests were leaving when someone told me that the flowers had arrived. It was too late as the family members had left. I conveyed my intense dissatisfaction and Bloomex informed me that they would send another bouquet to a family member, and I thought that was good customer service. I let them know a week in advance (by email) to send a bouquet to a family member whose birthday was yesterday. A day before the birthday I even sent a reminder to Bloomex... More...
    (Advertising)
    ednadhar's Picture   ednadhar    1 Comments   Comments
  • Bloomex florist



    My mother sent me flowers from bloomex for my birthday they told her they would deliver them on my birthday they turned up the day after my birthday and they were half dead so I rang bloomex and they would talk yo the manager and get them to ring me that was on the 8 of July I still have not heard from the manager but I have rang them 4 times the last time I spoke to them was last Friday they said they were sending me a upgrade of flowers I should get them before 5pm or first thing Saturday morning but yet again they didn't turn up so I rang again on Saturday afternoon I told them to... More...
    (Delivery Services)
    Kazmark1963's Picture   Kazmark1963    0 Comments   Comments
  • Laurie Thomas horrible quality flowers



    Rdered bulk flowers a month in advance of an upcoming wedding. These flowers were to be used in bouquets. They were not delivered on the date Agreed upon. After numerous attempts to contact your company And being told someone would get back to US, and they never did. We finally got a hold of someone who was tracking down your delivery service. This was the busiest day For the family as we were to be decorating the venue, instead My daughter was stuck at home waiting for flowers to arrive. They did arrive and yuk pictures attached. We went and bought our own at a local florist! More...
    (Miscellaneous)
    LTATSHPKAB's Picture   LTATSHPKAB    0 Comments   Comments
  • Horrible service



    I sent two sets of plants to the same seniors complex. ( 3 story secured building) one delivery was for the 2 floor one for the 3. Had to pay 2 full delivery charges for the same day delivery. Then find out 15 days AFTER Mothers day that they one set was not delivered and they would give me a partial credit. or charge me another delivery fee to try again. This was a secure seniors living space where, you had to be buzzed to be let in and could have been left with the office. I asked for a refund and was ignored.. so much for the.... wecare@bloomex.ca .. More...
    (Delivery Services)
    mw65's Picture   mw65    0 Comments   Comments
  • BUYER BEWARE EMAIL SENT TO BLOOMEX - no response.



    Inline image I sent my 75 year old mother flowers for Mother's Day as I was unable to make it to visit until the next weekend. I wanted her to know that I was thinking of her. I went on to your site and chose a lovely basket of flowers. When I got there to visit I was appalled by what I saw. There was a little flimsy basked of flowers which I could have picked up from Walmart for $10. I am enclosing the picture of all the relevant facts and would like to know what you are going to do about it. You can see how small the basket is by the flyer on the table which was enclosed with... More...
    (Miscellaneous)
    dvanalstine's Picture   dvanalstine    0 Comments   Comments
  • Bloomex Never



    Ordered flowers on their website for a friend in hospital. Apparently they insist on delivering in a vase which they charged extra for on my credit card, without my permission, and then the flowers never arrived. I asked for a refund and couldn't even get hold of anyone. I filed a complaint with the BBB of Ontario and even they couldn't get Bloomex to respond. Absolute terrible customer service and a complete ripoff. More...
    (Miscellaneous)
    DebbySmith's Picture   DebbySmith    0 Comments   Comments
  • Order not delivered and no tracking supplied



    I ordered flowers for next day delivery and they were not delivered. The email I received telling me the order was in transit said see tracking information below. But there was nothing below except the wecare@bloomex.ca email address. I have called repeatedly and waited through the music on hold only to then be disconnected or given a message that all operators are busy. I have left messages and sent email with no reply. Is this business a total fraud? More...
    (Delivery Services)
    Catss's Picture   Catss    0 Comments   Comments
  • Bloomex customer complaint



    Ordered flowers from Bloomex for my Mother for mothers day, may 10th. On may 17th I emailed Bloomex requesting a refund as no flowers had been delivered, bloomex did not respond to my email. On may 21st there was an attempt to deliver 12 day old ROTTEN flowers to my Mother. On may 25th I received an email from bloomex informing me that they were sending out new flowers more than 2 weeks after mothers day. I requested a refund and recieved an email from bloomex telling me they don't do refunds. More...
    (Delivery Services)
    Highwood's Picture   Highwood    0 Comments   Comments
  • Sympathy flowers not delivered on scheduled delivery date



    My name is Laura and I placed an order for flowers for sympathy and was guaranteed the flowers would be delivered today from 12-5pm. I confirmed and re confirmed that this needed to be delivered today! I was assured they would be! At 445pm today I receive an email letting me know the flowers were picked up and are in Vancouver when they need to be delivered in Kelowna right now! Again did I mention that these are for sympathy. I call Bloomx and they say, no sorry these wil not be delivered until tomorrow! I stress thes are needed for today! I would have ordered from a local company if I had... More...
    (Miscellaneous)
    Laura225's Picture   Laura225    0 Comments   Comments
  • Bloomex



    So disappointed angry and frustrated I'm contacting "Going Public" at CBC, they ripped me off for $200 for two late damaged orders, broken vase etc, the kicker is I only placed 2 orders and they claim I ordered 4, I want the charges reversed they want to give me a $200 store, ha ha, I'm not paying for nothing. they won't even talk to me on the phone so I emailed my complaint and I get this generic message we are sorry you're not happy blah blah! They won't even send me an invoice, crooks. More...
    (Delivery Services)
    Lyndie's Picture   Lyndie    0 Comments   Comments
  • Horrible customer service



    This company has basically stolen my money. All details for a delivery were provided and I even paid extra for shipping at a specific time. Not only was the delivery attempt made outside of those hours, the delivery itself was never completed. After numerous attempts to speak with a supervisor, their final word is that their mess-up is my fault and they refuse to refund my money. Do yourself a favor and stay away from Bloomex. More...
    (Miscellaneous)
    YaelPerez's Picture   YaelPerez    0 Comments   Comments
  • Bloomex - awful company, atrocious customer service!



    TERRIBLE! Do not order flowers from bloomex! Charged extra for shipping, the flowers were still two days late. Ordered 2 bouquets, one was the completely wrong bouquet and the other had one broken flower and one dried flower. The bouquets started to wilt the very next day. When I called to rectify the situation, I was told that there was nothing they could do and hung up on. Called 7 times now and never once was put through to management. If you want beautiful flowers that arrive on time, do NOT order from Bloomex. More...
    (Delivery Services)
    Zarinaxr's Picture   Zarinaxr    0 Comments   Comments
  • HORRIBLE. Stay Away!



    My experience: ordered flowers and what was delivered looked NOTHING like the picture - the flowers were small, and dull and looked pathetic compared to the photo. Bloomex replied by saying they thought they had made comparable substitutions, which is a load of crap. My friend's experience: Ordered mother's day flowers to be delivered between 12-5 pm Sunday but they never came. On Monday, received an email saying flowers would be delivered Monday instead because mother's day was so busy, but the flowers never came Monday either. On Tuesday received an email saying... More...
    (Miscellaneous)
    enwaleeya's Picture   enwaleeya    0 Comments   Comments
  • Request for courtesy phone call was ignored



    On April 30th I ordered roses for my mother for Mother's Day. I requested a courtesy phone call be made to her prior to delivery. However, the flower shop decided to show up when my mother was not home without making a call first as I requested. They left a point of contact card, BUT after contacting them they refused to attempt a second delivery. My brother had to be inconvenienced and drive to the shop to pick up the flowers. This is unacceptable! I WILL NOT ORDER FROM BLOOMEX AGAIN!! More...
    (Delivery Services)
    Costanza88's Picture   Costanza88    0 Comments   Comments
  • FLOWERS, CHARGED EXTRA TO BE DELIVERED EARLY, BUT DID NOT GET THEM



    My daughter spent an EXTRA $20.00 to have flowers delivered to me (mother's day) on sunday, yesterday May 10th, 2015). Apparently, the excuse was that mother's day is busy, yet I did not even get my parcel today Monday May 11, 2015. IF, you could not deliver the damn parcel on the day that you said you would, you shouldn't have given my daughter the option to do so AND THEN CHARGE HER $20.00 on top of it. I demand that money returned to my daughter!!!!!! IF NOTHING ELSE, THE PARCEL SHOULD HAVE GOTTEN HERE TODAY. I wouldn't be so pissed, if she hadn't been... More...
    (Delivery Services)
    cplugoway's Picture   cplugoway    0 Comments   Comments
  • Flowers never delivered



    I ordered flowers for Mother's Day through bloomex and they were never delivered. They are not answering my calls or returning my messages. Bloomex provided the phone number of the driver in charge of the delivery, but I was unable to reach him after several attempts. When I looked them up on google I saw they were not registered with the better business bureau and there had been several complaints about them. I do not recommend them. More...
    (Delivery Services)
    Mara84's Picture   Mara84    0 Comments   Comments
  • Bloomex - all promises and no satisfaction



    I wish I had read here first What a stuff up!!!!!!!!!!!!!!! I am overseas at present and the Monday before Mothers Day ordered a delivery for the Friday as my mother was going to be out over the weekend. Thought that should be easy - plenty of time for Bloomex to arrange and its not on the busy weekend of mothers day - was I ever wrong Friday the delivery was not made at all and no one could tell me anything except it was on its way which it was not (it turns out this was B/S) as I later found out the delivery was made on Saturday - its lucky someone was there as they had not planned to... More...
    (Delivery Services)
    jays2's Picture   jays2    0 Comments   Comments
  • Bloomex Flower Deliveries missing guaranteed dates - paid for but not delivered



    3/3 orders in one year that have been late or substituted badly. 2014 - ordered with 2 weeks notice Mothers Day Tea box. They sent a chocolate /candy one which I specifically did not order as she is on a special diet and could not eat any of that. I was only notified about the substitution 3 months later. 2015 - ordered flowers/vase etc for my mother a few weeks in advance to be delivered on the Friday before Mothers Day. Called her on Sunday, nothing arrived. Checked the transit code and it showed the flowers had left on the 8th from Toronto, went to Hamilton then back to Toronto.. and... More...
    (Delivery Services)
    erinmikan's Picture   erinmikan    0 Comments   Comments
  • Horrible customer servise..flowers where still not delivered after 6 days !



    Bloomex ( Flowers)is a fraud company I ordered flowers with this company on Friday April 17 to be delivered April 18th..they never arrived!!! i did however receive a bill!! i called Monday and was told it would be delivered Tuesday with a half ass apology and no explanation..was told morning delivery..it is now 10:46 pm on the 22 nd!!!!!!!!! no flowers..This is fraud and bad business. I%u2019m taking my complaint to social media and the better business bureau. You should be ashamed, Birthday flowers never delivered. I phone call with an explanation and rectification is needed here.. NO... More...
    (Delivery Services)
  • Pot Luck Bouquets & Delivery Service



    I ordered from Bloomex for my best friends birthday - Thursday morning for Friday delivery, the Anniversary Designer Collection II, Carrington White Wine & registered for the free Teddy & Card . It wasn't until after ordering that I noticed the terrible reviews. Of course I panicked and emailed them to ensure my order would be delivered Friday. They promised me it would... you guessed it, Friday evening came & no order was delivered. You can imagine I was dismayed that my best friend had received nothing from me on her birthday. Monday I emailed to complain & ask... More...
    (Shopping, Chain Stores)
    ETCH's Picture   ETCH    0 Comments   Comments
  • Bloomex delivered dead flowers 2x's



    My wonderful husband ordered me flowers to my office for the first time ( 9yrs) together. It was extermely exciting and a great surprize. A vase with gerber daisys, they were delivered to my work at 430pm, i set them up, enjoyed them for a few minutes and went home for the day. When i came to work the following morning at 8am there were 3 dead flowers and 3 more very wilted. I called to complain, they asked me to send photos and said they would get back to me this was at 9am. I left work 415pm and on my way home called to see what was happening they informed me that they were redelivering... More...
    (Delivery Services)
    Instant09's Picture   Instant09    0 Comments   Comments
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