Bloomex Consumer Complaints All Reviews

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • horrible experience

    I placed an order with I asked about delivery time and the girl on the phone said same day delivery is between 12pm to 5pm. Which was fine because my wife gets off at 6pm. 5pm came and went.I called the phone number and low and behold no one was there to answer stated to use the live chat. I proceed with the live chat and then was told to wait for an email then the chat was disconnected. Flowers were not delivered and nobody has ever emailed me back. I had to fight with my cc company to get my money back. I would never use bloomex service again More...
    Tom2011's Picture   Tom2011    0 Comments   Comments
  • Bloomex - dreadful service

    I mm in the UK and ordered a cream and pale yellow sympathy bouquet with full size card to be sent to Australia. I was appalled that a smaller, much cheaper looking bunch of bright yellow flowers was sent, that in no way resembled the flowers I had ordered . Bright yellow is not an appropriate colour for sympathy flowers. The full size sympathy card I had paid them for was missing. Bloomex told me that the correct order would be resent if I sent them a photo. I did so, but they ignored it. When I contacted them again, they said that they had placed a credit note for me in their system.... More...
    Bluebottle83's Picture   Bluebottle83    0 Comments   Comments
  • Messed up my order and was a day late

    Do not use this company !!! Picked this complany because they stated they do same day delivery. Attempted to order flowers and a nice card for Valentine's Day. Instead my gf got roses and a ugly card the day after. I had emailed bloomex the night of Valentine's Day and said. The day is over cancel my Oder that was at 9 and got nothing back that night. I got a hold of bloomex the next day to complain and they gave me every reason in the world why it was not their fault the flowers did not come that day ...BUT i got 15% my next order....haha what a joke. The order was 60 they... More...
    (Delivery Services)
  • Missing flowers, gift basket left at door

    I ordered the dozen roses and gourmet basket for my partner for Valentine's Day. Having paid the extra fee and having ordered in advance of the same day deal so it arrives in time for Valentine's days as planned, the gift doesn't arrive but stays in transit from 2pm until the next day at 11:30am. The order was for within the prescribed local areas of the same day delivery deal (Newmarket, which was flashing on the site as one of the areas) and was ordered at 9am (so before the 1pm deadline) so there shouldn't have been any issues with delivering it on time. I contacted... More...
    (Delivery Services)
    Perjin's Picture   Perjin    0 Comments   Comments
  • Horrible

    Order was to be delivered for the 14th, guaranteed delivery. Nothing was delivered. It was my first valentines and stupid me, I used bloomex. I got an email on order confirmation, package in transit, nothing delivered. Good job Bloomex!!! I called the customer service side and told them this scenario, they said that they have over 1000's of delivery, maybe they couldn't make it and then hung up on me. CALL ME AND TELL ME THAT THEY CANNOT MAKE IT Talk about loving their job Never again with Bloomex More...
    (Delivery Services)
    Sunny8754765's Picture   Sunny8754765    0 Comments   Comments
  • Fresh Flowers

    I ordered red roses to be delivered to the Royal York hotel in Toronto for my wife on Valentine's Day. When we arrived there were no flowers. I went to my email and found a tracking number. When I followed up I was told they didn't know where the Royal York was despite having the full postal address. Then they tried to blame it on the hotel that they wouldn't accept the flowers. Finally I was told the flowers where taken back to the distribution centre and they would try to deliver them on Feb 15th! You have got to be kidding me! This is the WORST company every -- DO NOT DEAL... More...
    (Shopping, Chain Stores)
    MarkSquire's Picture   MarkSquire    0 Comments   Comments

    bought flowers for my wife 2 weeks ago for Valentines Day.. I even had a separate order delivered to the Restaurant. When I arrived home from work @ 4PM on Valentines Day, the flowers had not been delivered. We had a 6:30PM booking for the restaurant so I decided to call Bloomex on both the 1800 and Sydney numbers provided. I finally got through after over an hour wait time only to my surprise the customer support personnel says "hello" and two seconds later hangs up on me. By that time, i figured OK not to panic as we were on schedule for t he restaurant booking. Upon arrival at... More...
    ahmedh's Picture   ahmedh    0 Comments   Comments
  • Poor flowers/customer service and many lies

    Received a gift basket for a birthday surprise. All the flowers were dead/in poor condition. Asked for some sort of replacement and they offered a gift basket instead of flowers. Received another poor flower set. Called back again and was told we would receive a gift basket to make up for the poor quality of the flowers x2. Have not received the basket. Called the company and was told they could not help or resolve the issue by a different manager!!!! Awful customer service. Beware!!! More...
    (Shopping, Chain Stores)
    Peoples's Picture   Peoples    0 Comments   Comments

    I ordered a bouquet of flowers that was supposed to include a vase&card to be delivered that same afternoon as advertised on Bloomex's website. They were not delivered until the next morning left on the step it was -25 outside so the flowers we frozen & they were NOT the flowers I ordered no vase no card! When I contacted Bloomer they said they would redelivery through following Tuesday ... the original order was Wednesday! I asked them to cancel the order & was told the would not credit my credit card but would give me a $25 Bloomer credit. I SPENT $50 ! BLOOMEX STOLE... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Brenn1's Picture   Brenn1    0 Comments   Comments
  • Bloomex SCAM

    If you want to lose your money buying flowers at please, go ahead. If you want to be Mocked by customer service ( Matt), please buy flowers from If you want to deal with an IGNORANT customer service please contact and ask for Matt, feel sorry for you buddy , deserve you . I am reporting this to MasterCard for their records, as this site/bussiness is a SCAM More...
    (Delivery Services)
    BloomerSucks's Picture   BloomerSucks    0 Comments   Comments
  • frozen flowers

    was sent flowers from bloomex they left them late at night and they froze. The flowers were for my dads passing. When I called they said they would ship new ones on Friday January 6, 2017. waited all day no flowers. When I called to check on them I was told we don't know when they'll come we'll send an email. It's now 8:oopm no flowers. They were for my dads funeral. Shame on you bloomex the days have been hard enough you suck More...
    (Delivery Services)
    colleenreid58's Picture   colleenreid58    0 Comments   Comments
  • Bloomex - terrible service

    I found bloomex and was super excited about what they had to offer for gift baskets. They offer same day delivery! Awesome! I asked via chat to confirm if same day delivery was available in my specific area and what the cost was. I was told yes and would be delivered this afternoon. I placed my order and paid 19.99 for my same day delivery to my office. I checked the status later in the day and the note says returned to Purolator. I called bloomex and was told it wasn't being delivered until tomorrow because of the area I was in. I told them well my office closes at noon... More...
    (Delivery Services)
    BonnieM's Picture   BonnieM    0 Comments   Comments
  • Bloomex ,worst business representatives ever

    Worst customer service ever , when I complained about flowers not been delivered was told it was on me and then they hung up.WTF ! Phone back and got another rude representative still no flowers but they claim they will investigate. Been 2 weeks no flowers , no refund and numerous rude reps. Will never use again and strongly discourage anyone from using this service and. Company . Should have stayed with local service and mom would have still gotten flowers for birthday . Well she is 81 and who really cares about this at Bloomex. More...
    (Delivery Services)
    MDMolson's Picture   MDMolson    0 Comments   Comments
  • Bloomex worst florist experience ever!

    Guaranteed delivery? It shipped a day late and it is still "in transit" through a parcel company not a florist!!! That is at best 4 days late!!!! Customer service is atrocious: "We are sorry we couldn't find a local florist to fill this order". Really? there are pages of local florist in the phone book. They took my money promptly but so far that all they have done! The DATE it needs to be delivered IS the most important! Please AVOID using Bloomex for all your flower or plants need. More...
    (Delivery Services)
  • worst florist

    (Delivery Services)
    nestoque's Picture   nestoque    0 Comments   Comments
  • dead flowers delivery

    I placed the order was supposed to be a surprise gift , driver attempted delivery with dead flowers where receiver refused the delivery looking at dead flowers , driver said he will come back next day ... with fresh flowers . terrible experience was supposed to be a gift .when contacted call centre to ask for the delivery same day advised a supervisor will call next day . More...
    (Delivery Services)
    azeemabbas's Picture   azeemabbas    1 Comments   Comments
  • Bloomex fails to deliver!

    I ordered flowers to my wife at home as she was having a rough day. I asked if the flowers would be delivered by 2:00 and they said 2:30 at the latest! I agreed to go ahead with the 47 dollar charge and was excited. Now it's 4:00 and the flowers haven't been delivered. I should of saved myself some money and picked some flowers up on the way home. Would've been quicker and cheaper which is pathetic! To top it off. I told her a friend was stopping by to borrow something from me that he needed for the night. Now she's mad at me because she's stayed at home waiting for... More...
    (Delivery Services)
    CliffordB's Picture   CliffordB    1 Comments   Comments
  • Flowers delivery super delayed.

    Ordered flowers to my wife at home and was promised they would be delivered by 14:00. 14:30 at the latest. It's now almost 16:00 and the flowers are still not delivered. Pretty sad that I will be home from work when the flowers arrive. And try convincing your wife that she has to stay at home waiting for the door to get her... well I don't want to ruin the surprise, but you can't leave! Pathetic service! I might as well of picked up flowers on the way home from work for half the price. More...
    (Delivery Services)
    CliffordB's Picture   CliffordB    0 Comments   Comments
  • IN AUSTRALIA DO NOT USE BLOOMEX, you'll regret it

    Bloomex took my order to deliver flowers to my partner for her birthday. They didn't deliver the flowers, provided no explanation, and didn't even apologise, saying the flowers could be delivered 5 days later! The staff were arrogant and rude, and said they needed to clear the line and hung up on me. After I complained they told me the reason they didn't deliver is that my flower of choice (roses) was not available at my time of order. Then why did they take my order?? More...
    Laurie2plan's Picture   Laurie2plan    2 Comments   Comments
  • Bloomex - Extremely poor customer service

    I ordered some flowers for a funeral of a friend of over 40 years and Bloomex did not send the flowers in time. The funeral was over and guests were leaving when someone told me that the flowers had arrived. It was too late as the family members had left. I conveyed my intense dissatisfaction and Bloomex informed me that they would send another bouquet to a family member, and I thought that was good customer service. I let them know a week in advance (by email) to send a bouquet to a family member whose birthday was yesterday. A day before the birthday I even sent a reminder to Bloomex... More...
    ednadhar's Picture   ednadhar    1 Comments   Comments
  • Bloomex florist

    My mother sent me flowers from bloomex for my birthday they told her they would deliver them on my birthday they turned up the day after my birthday and they were half dead so I rang bloomex and they would talk yo the manager and get them to ring me that was on the 8 of July I still have not heard from the manager but I have rang them 4 times the last time I spoke to them was last Friday they said they were sending me a upgrade of flowers I should get them before 5pm or first thing Saturday morning but yet again they didn't turn up so I rang again on Saturday afternoon I told them to... More...
    (Delivery Services)
    Kazmark1963's Picture   Kazmark1963    0 Comments   Comments
  • Laurie Thomas horrible quality flowers

    Rdered bulk flowers a month in advance of an upcoming wedding. These flowers were to be used in bouquets. They were not delivered on the date Agreed upon. After numerous attempts to contact your company And being told someone would get back to US, and they never did. We finally got a hold of someone who was tracking down your delivery service. This was the busiest day For the family as we were to be decorating the venue, instead My daughter was stuck at home waiting for flowers to arrive. They did arrive and yuk pictures attached. We went and bought our own at a local florist! More...
    LTATSHPKAB's Picture   LTATSHPKAB    0 Comments   Comments
  • Horrible service

    I sent two sets of plants to the same seniors complex. ( 3 story secured building) one delivery was for the 2 floor one for the 3. Had to pay 2 full delivery charges for the same day delivery. Then find out 15 days AFTER Mothers day that they one set was not delivered and they would give me a partial credit. or charge me another delivery fee to try again. This was a secure seniors living space where, you had to be buzzed to be let in and could have been left with the office. I asked for a refund and was ignored.. so much for the.... .. More...
    (Delivery Services)
    mw65's Picture   mw65    0 Comments   Comments

    Inline image I sent my 75 year old mother flowers for Mother's Day as I was unable to make it to visit until the next weekend. I wanted her to know that I was thinking of her. I went on to your site and chose a lovely basket of flowers. When I got there to visit I was appalled by what I saw. There was a little flimsy basked of flowers which I could have picked up from Walmart for $10. I am enclosing the picture of all the relevant facts and would like to know what you are going to do about it. You can see how small the basket is by the flyer on the table which was enclosed with... More...
    dvanalstine's Picture   dvanalstine    0 Comments   Comments
  • Bloomex Never

    Ordered flowers on their website for a friend in hospital. Apparently they insist on delivering in a vase which they charged extra for on my credit card, without my permission, and then the flowers never arrived. I asked for a refund and couldn't even get hold of anyone. I filed a complaint with the BBB of Ontario and even they couldn't get Bloomex to respond. Absolute terrible customer service and a complete ripoff. More...
    DebbySmith's Picture   DebbySmith    0 Comments   Comments
  • Order not delivered and no tracking supplied

    I ordered flowers for next day delivery and they were not delivered. The email I received telling me the order was in transit said see tracking information below. But there was nothing below except the email address. I have called repeatedly and waited through the music on hold only to then be disconnected or given a message that all operators are busy. I have left messages and sent email with no reply. Is this business a total fraud? More...
    (Delivery Services)
    Catss's Picture   Catss    0 Comments   Comments
  • Bloomex customer complaint

    Ordered flowers from Bloomex for my Mother for mothers day, may 10th. On may 17th I emailed Bloomex requesting a refund as no flowers had been delivered, bloomex did not respond to my email. On may 21st there was an attempt to deliver 12 day old ROTTEN flowers to my Mother. On may 25th I received an email from bloomex informing me that they were sending out new flowers more than 2 weeks after mothers day. I requested a refund and recieved an email from bloomex telling me they don't do refunds. More...
    (Delivery Services)
    Highwood's Picture   Highwood    0 Comments   Comments
  • Sympathy flowers not delivered on scheduled delivery date

    My name is Laura and I placed an order for flowers for sympathy and was guaranteed the flowers would be delivered today from 12-5pm. I confirmed and re confirmed that this needed to be delivered today! I was assured they would be! At 445pm today I receive an email letting me know the flowers were picked up and are in Vancouver when they need to be delivered in Kelowna right now! Again did I mention that these are for sympathy. I call Bloomx and they say, no sorry these wil not be delivered until tomorrow! I stress thes are needed for today! I would have ordered from a local company if I had... More...
    Laura225's Picture   Laura225    0 Comments   Comments
  • Bloomex

    So disappointed angry and frustrated I'm contacting "Going Public" at CBC, they ripped me off for $200 for two late damaged orders, broken vase etc, the kicker is I only placed 2 orders and they claim I ordered 4, I want the charges reversed they want to give me a $200 store, ha ha, I'm not paying for nothing. they won't even talk to me on the phone so I emailed my complaint and I get this generic message we are sorry you're not happy blah blah! They won't even send me an invoice, crooks. More...
    (Delivery Services)
    Lyndie's Picture   Lyndie    0 Comments   Comments
  • Horrible customer service

    This company has basically stolen my money. All details for a delivery were provided and I even paid extra for shipping at a specific time. Not only was the delivery attempt made outside of those hours, the delivery itself was never completed. After numerous attempts to speak with a supervisor, their final word is that their mess-up is my fault and they refuse to refund my money. Do yourself a favor and stay away from Bloomex. More...
    YaelPerez's Picture   YaelPerez    0 Comments   Comments
  • Bloomex - awful company, atrocious customer service!

    TERRIBLE! Do not order flowers from bloomex! Charged extra for shipping, the flowers were still two days late. Ordered 2 bouquets, one was the completely wrong bouquet and the other had one broken flower and one dried flower. The bouquets started to wilt the very next day. When I called to rectify the situation, I was told that there was nothing they could do and hung up on. Called 7 times now and never once was put through to management. If you want beautiful flowers that arrive on time, do NOT order from Bloomex. More...
    (Delivery Services)
    Zarinaxr's Picture   Zarinaxr    0 Comments   Comments
  • HORRIBLE. Stay Away!

    My experience: ordered flowers and what was delivered looked NOTHING like the picture - the flowers were small, and dull and looked pathetic compared to the photo. Bloomex replied by saying they thought they had made comparable substitutions, which is a load of crap. My friend's experience: Ordered mother's day flowers to be delivered between 12-5 pm Sunday but they never came. On Monday, received an email saying flowers would be delivered Monday instead because mother's day was so busy, but the flowers never came Monday either. On Tuesday received an email saying... More...
    enwaleeya's Picture   enwaleeya    0 Comments   Comments
  • Request for courtesy phone call was ignored

    On April 30th I ordered roses for my mother for Mother's Day. I requested a courtesy phone call be made to her prior to delivery. However, the flower shop decided to show up when my mother was not home without making a call first as I requested. They left a point of contact card, BUT after contacting them they refused to attempt a second delivery. My brother had to be inconvenienced and drive to the shop to pick up the flowers. This is unacceptable! I WILL NOT ORDER FROM BLOOMEX AGAIN!! More...
    (Delivery Services)
    Costanza88's Picture   Costanza88    0 Comments   Comments

    My daughter spent an EXTRA $20.00 to have flowers delivered to me (mother's day) on sunday, yesterday May 10th, 2015). Apparently, the excuse was that mother's day is busy, yet I did not even get my parcel today Monday May 11, 2015. IF, you could not deliver the damn parcel on the day that you said you would, you shouldn't have given my daughter the option to do so AND THEN CHARGE HER $20.00 on top of it. I demand that money returned to my daughter!!!!!! IF NOTHING ELSE, THE PARCEL SHOULD HAVE GOTTEN HERE TODAY. I wouldn't be so pissed, if she hadn't been... More...
    (Delivery Services)
    cplugoway's Picture   cplugoway    0 Comments   Comments
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