Bloomex Consumer Complaints All Reviews

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • BLOOMEX IS THE WORST!



    Order 2101240 I Ordered Flowers, balloons, card with teddy-bear for my sister's birthday Sep. 7th Morning and her birthday was Sep.8th. they were suppose to deliver to the bank where she was working 8am to 4pm. THEY NEVER DELIVERED AND DID NOT INFORM ME! when I called them they said No one can help me and I have to e-mail them so I e-mailed them but only Sep. 11th they responded and said problem with the address. I don't understand the problem there is my e-mail my phone # and my sister's phone # and also its a bank address. Now they are saying they cant give my money... More...
    (Shopping, Chain Stores)
    Christiana's Picture   Christiana    0 Comments   Comments
  • Terrible experience with Bloomex



    My mom send me a tea basket in which the description lists many different types of tea...I received a basked full of junk food ( which I don't eat) and 2 tea bags basically. When my mom complained they said they were out of some products from that basket and just replaced with wharever they want.. and they would do nothing. Plus they offer an 15% discount on her next order. Do you think we would ever buy from you again?? More...
    (Delivery Services)
    marrieu's Picture   marrieu    0 Comments   Comments
  • Bloomex ... Save your money!



    Save Your Money !!!! The most horrible ,unbelievable experience I have ever had. My Mom turned 88 years old; I could not be there,our family is going thru a lot at this time so I decided to send her flowers as a SURPRISE ! It's in a small town outside Gatineau in Papineauville, QC.They assured me delivery on the Monday August 14th. It was not delivered. Tuesday morning I call and their recording our agents do not have access to your order and the line hangs up. Strange, I thought as the day before I spoke to a live agent on that same line So their messages seem to be generated by the... More...
    (Shopping, Chain Stores)
    Daniele's Picture   Daniele    0 Comments   Comments
  • SAVE YOUR MONEY



    unbelievable they got the address all messed up 5 times even messed it up on their site told them to change it by chat and email 4 times they still didnt give it to the delivery person but someone let him in as it was pouring rian. The chocloate and flower special a disaster the box looked like it went to Iraq and back the chocolates smashed up the basket of gourmet chocolates on sale for half price a miniature for 30 could have bought them for 15 elsewhere like wal mart the roses three fell off they were cut at the top stem where they were cut brown so for awhile and then the petals fell... More...
    (Delivery Services)
    alexsondra's Picture   alexsondra    0 Comments   Comments
  • Flowers not delivered. No refund issued



    Ordered flowers for a funeral to be delivered the next day. 3 days later they were still unable to track order despite repeated attempt to get in touch with them. Kept saying it was under investigation and they were trying to locate them. All of a sudden a few days later, sent a notification to me that they were delivered a few days ago. Flowered were never delivered and they refused to issue a refund or take any accountability. More...
    (Delivery Services)
    Ssharma's Picture   Ssharma    1 Comments   Comments
  • Bloomex is the WORST!!



    I ordered a deluxe gift basket from Bloomex Canada for my good friend, Terry Morrish, who is home recovering from surgery. The first gift basket arrived and the fruit was spoiled, and the cheese melted. We complained to Bloomex and they said they'd send a replacement. It arrived today - see attached pictures of crushed cracker and cookie boxes, melted cheese and spoiled/smashed fruit. According to Bloomex, our only recourse is to get a "store credit"- NO REFUND. Ok then. I filed a complaint with the Better Business Bureau, and I bet the negative publicity from my FB,... More...
    (Miscellaneous)
    aelder's Picture   aelder    1 Comments   Comments
  • TERRIBLE!



    Don't order from Bloomex!!! They take your money and don't fulfill the order. They were supposed to deliver flowers for my grandmother for her 87th Birthday and they did not. Today is day 3 since the scheduled delivery. I have been texting them on the Live Chat and calling to speak to someone about getting a refund and I am getting no response. More...
    (Delivery Services)
    onlyme's Picture   onlyme    0 Comments   Comments
  • Horrible company!! Do not order from them!



    Bloomex is a horrible company , the flowers they sent my mother on mother's day where garbage , dying and dried out! Wrapped in cheap ripped up ribbon that looked used ! They sent a "replacement" that was no better and after contthem through email they said they would replace the order again once their new stock came in , they never did after contacting them again they said they could anything because it's past 7 days since we received the order, itdonly past 7 days because they told me a replacement would be sent ! Also they have no actual phone customer service they... More...
    (Miscellaneous)
    Poet2713's Picture   Poet2713    0 Comments   Comments
  • Bloomex is the worst.



    I ordered two arrangements for Mother's Day. The first one was no where near the quality that the pictures showed it would be online. The second order was delivered at 7 am on a Saturday, half the flowers were already dead and brown, and the other half never opened up. The company itself has no representatives that you can talk to on the phone, and after trying to deal with the live chat that didn't work, I had to send a strongly worded email. They got back to me saying that they can only help those within seven days of the order, and then offered me a pathetic discount of 15% for... More...
    (Delivery Services)
    SmithD's Picture   SmithD    0 Comments   Comments
  • Order 2061108



    I ordered flowers for my Mother-In-Law for Mother's Day on May 11th to ensure adequate time for delivery and experienced great on-line ease of selection and processing and thought this was great! Then on May 13th I was informed vis email that due to them not having a partner in the area that me In-laws reside they would not be able to deliver them for the rate that I paid until the following week with a free upgrade. Being disappointed I agreed and informed my Mom that I indeed did not forget her. Only to receive an email on the 19th informing me that due to a glitch in their system... More...
    (Delivery Services)
    Booker's Picture   Booker    0 Comments   Comments
  • *DO NOT* Order From Bloomex



    I placed an order on May 11 for flowers that were said to arrive on May 13, a day before Mother's Day. By the time it was May 13, they were still in transit. I can understand delays, especially since it was close to Mother's Day, but their poor customer service is what played a big part in what made the experience terrible. I tried calling 3 different phone numbers on their website, but every one had the same automated message which tells you to Live Chat for a quick response on their website. I sent 2 messages using Via Chat, and was at #503, so of course I wouldn't get... More...
    (Delivery Services)
    zoldyck's Picture   zoldyck    0 Comments   Comments
  • Bloomex = scam...no two ways about it



    Absolutely awful service and customer satisfaction. I ordered a flower basket for my mom for Mother's Day on the Tuesday beforehand, to be delivered that Friday. After a $15 delivery charge was tacked on, the flowers weren't delivered until the Monday AFTER Mother's Day. Then when I called to talk to someone I ended up with dead air when trying to register a complaint. Ended up with a live chat person who said that a "senior supervisor" would follow up with me that day...never happened. Finally got through with another live agent today and got a whopping coupon code... More...
    (Miscellaneous)
    CurtisB's Picture   CurtisB    0 Comments   Comments
  • DO NOT USE BLOOMEX



    I have never received such poor customer service, or should I say LACK of customer service, in my life, from ANY business. I am vibrating right now. Ordered flowers on May 11, 2017 to be delivered in time for Mother's Day. It is now Tuesday, May 16, 2017 and the flowers are still not delivered. I have been on the phone with the "sales" office who will not hear complaints but will happily tell you to use their Live Chat format and someone will respond immediately. I got a response all right. "sorry for the inconvenience" . Inconvenience?? This is more than... More...
    (Delivery Services)
    winiki13's Picture   winiki13    0 Comments   Comments
  • Devistated!



    I placed an order for my grandmother for Mother's Day! Bloomex guarantee she delivery at ofbcourse a rate of 20.00plus tax. I was devistated when the next day my grandmother still had not received her flowers! I called customer service and they said they would follow up with the florets and see what happened. They never got back to me. I called again at 5:00 pm and I was told I would have to go on a call back list. I asked to speak to a manager and the agent ignore do mee point blank and when I asked for his name he hung up on me. My grandma received her flowers more thn 24 hours... More...
    (Delivery Services)
    TiffanyLow's Picture   TiffanyLow    0 Comments   Comments
  • Bloomex did not deliver



    My daughters ordered flowers for me for Mother's Day and nothing came. I stayed at home all day to make sure I was here to receive them. What a joke! Now they can't seem to get anyone to talk to to give a refund. This was supposed to be a special day as we were displaced by the Fort McMurray fires last Mother's Day and you blew it big time. THIS IS A SCAM AND DONT WASTE YOUR MONEY OR TIME!!! More...
    (Delivery Services)
    Ivana's Picture   Ivana    0 Comments   Comments
  • no delivery, no customer service



    I ordered flowers online with Bloomex on May 12 for delivery May 13, which I was charged for said delivery $14.99. The flowers never arrived. No note was left on the door to say that anyone had been there with a delivery, and come May 14, actual MOther's Day, the flowers still were not delivered. I have emailed, called and live chatted this company trying to get some answers. The only response I got was from a live chat on the evening of the 14th. They apologized, said Mother's Day is the busiest Day for them, drivers are working hard to deliver all of their orders and to check... More...
    (Delivery Services)
    clcore's Picture   clcore    0 Comments   Comments
  • Bloomex "designer bouquet" is a sad disappointment



    I ordered a $60 Mother's Day "Designer Collection" Bouquet for my mother. The website photo showed a beautiful large bouquet of roses, mini roses, and assorted other flowers. The bouquet delivered was about 1/4 the size, had one rose and a few daisies and two lilies and greenery. It looked nothing like the bouquet ordered, it was not the same size (volume of flowers depicted) nor were the flowers remotely of the same quality. I spent hours only online waiting for their Live Online Support with no resolution, and their email responses were likely from a robot, as they just... More...
    (Delivery Services)
  • bloomex SUCKS



    Ordered flowers for my mom today. Was promised they would be delivered between noon and 5 pm. As of now, they have yet to be delivered. Called the. Company and the v-mail msg indicates they are closed for business. Was 525 in the chat queue. Website says guaranteed delivery today. This is absolutely terrible and is false advertising. More...
    (Delivery Services)
    BeeB's Picture   BeeB    0 Comments   Comments
  • bloomex never got flowers no customer service



    DONT USE BLOOMEX!!!!I just have to rant. So I paid a lot of money to get flowers to my grandma in the hospital. I paid a lot more money to ensure they were delivered on Friday. They were not delivered. I have called about 40 times. I have live chatted and emailed about 30 times. No one will help me. No one will tell me where her flowers are or why they were not delivered or when they will be delivered. I am so beside myself that I can't be there with my grandma while she's alone in the hospital but I can't even get her flowers to her. I used Bloomex who is supposed to be the... More...
    (Delivery Services)
    Ashlee12345's Picture   Ashlee12345    0 Comments   Comments
  • Bloomex does not deliver



    Bloomex has no customer support and their stated policies relieve them of all responsibility. The chat line can take hours to get assistance and if you call, there is no option to speak with a person if you are inquiring about an existing order. The phone hangs up. The website looks very professional, don't let this fool you. DO NOT ORDER FROM THIS COMPANY. Better to call your mother for mother's day than send a gift from this company More...
    (Miscellaneous)
    Miller2017's Picture   Miller2017    0 Comments   Comments
  • DO NOT ORDER FROM BLOOMEX FLOWERS



    Well this just sucked. We decided to send flowers to the three special Moms in our lives for Mother's Day. We live overseas and were drawn to Bloomex by their prices and promise of good service. The transaction started off fine. Our sales rep was patient and helpful and placed the three separate orders efficiently: roughly $160 worth of flowers, with the three separate delivery charges factored in. Not terrible. The problem arose when we found out that one of the Moms would be away for a week, leaving on Mother"s Day. We decided to cancel the order. George, the online chat rep,... More...
    (Delivery Services)
    LuckyChild1's Picture   LuckyChild1    0 Comments   Comments
  • Bloomex Delivery Service Unsatisfactory



    I ordered the Seafood Sensations basket for my mother for her birthday thinking it would be a lovely variety of seafood, cheese and crackers, which she greatly enjoys. I asked for the package to arrive before 2 pm that day knowing she would not be home for the rest of the day and I wanted to to be a surprise for her, and this package did not come till much later that day, so my mother was thinking I had nothing for her (what a great surprise that was). When I finally had a chance to ask her how she liked her basket the next day I had come to realize this was not the basket I ordered at all,... More...
    (Delivery Services)
    Reviewteller's Picture   Reviewteller    0 Comments   Comments
  • BloomEx, A huge disappointment!



    I am so disappointed with the customer service I recently received. I purchased the gerber brights (supersize) on Sunday for my mom who had just been released from the hospital, I paid to have the flowers delivered to her for Monday. By 5:00pm I had not heard anything about a flower delivery. I then proceeded to contact BloomEx via phone but was made aware that you can only communicate via live chat. When I did get in touch with someone I was notified that unfortunately they do not deliver to Medicine Hat, Alberta and that the flowers will be delivered the next day via FedEx. This... More...
    (Delivery Services)
    Kendra1's Picture   Kendra1    0 Comments   Comments
  • horrible experience



    I placed an order with bloomex.ca. I asked about delivery time and the girl on the phone said same day delivery is between 12pm to 5pm. Which was fine because my wife gets off at 6pm. 5pm came and went.I called the phone number and low and behold no one was there to answer stated to use the live chat. I proceed with the live chat and then was told to wait for an email then the chat was disconnected. Flowers were not delivered and nobody has ever emailed me back. I had to fight with my cc company to get my money back. I would never use bloomex service again More...
    (Beauty)
    Tom2011's Picture   Tom2011    0 Comments   Comments
  • Bloomex - dreadful service



    I mm in the UK and ordered a cream and pale yellow sympathy bouquet with full size card to be sent to Australia. I was appalled that a smaller, much cheaper looking bunch of bright yellow flowers was sent, that in no way resembled the flowers I had ordered . Bright yellow is not an appropriate colour for sympathy flowers. The full size sympathy card I had paid them for was missing. Bloomex told me that the correct order would be resent if I sent them a photo. I did so, but they ignored it. When I contacted them again, they said that they had placed a credit note for me in their system.... More...
    (Miscellaneous)
    Bluebottle83's Picture   Bluebottle83    0 Comments   Comments
  • Messed up my order and was a day late



    Do not use this company !!! Picked this complany because they stated they do same day delivery. Attempted to order flowers and a nice card for Valentine's Day. Instead my gf got roses and a ugly card the day after. I had emailed bloomex the night of Valentine's Day and said. The day is over cancel my Oder that was at 9 and got nothing back that night. I got a hold of bloomex the next day to complain and they gave me every reason in the world why it was not their fault the flowers did not come that day ...BUT i got 15% my next order....haha what a joke. The order was 60 they... More...
    (Delivery Services)
  • Missing flowers, gift basket left at door



    I ordered the dozen roses and gourmet basket for my partner for Valentine's Day. Having paid the extra fee and having ordered in advance of the same day deal so it arrives in time for Valentine's days as planned, the gift doesn't arrive but stays in transit from 2pm until the next day at 11:30am. The order was for within the prescribed local areas of the same day delivery deal (Newmarket, which was flashing on the site as one of the areas) and was ordered at 9am (so before the 1pm deadline) so there shouldn't have been any issues with delivering it on time. I contacted... More...
    (Delivery Services)
    Perjin's Picture   Perjin    0 Comments   Comments
  • Horrible



    Order was to be delivered for the 14th, guaranteed delivery. Nothing was delivered. It was my first valentines and stupid me, I used bloomex. I got an email on order confirmation, package in transit, nothing delivered. Good job Bloomex!!! I called the customer service side and told them this scenario, they said that they have over 1000's of delivery, maybe they couldn't make it and then hung up on me. CALL ME AND TELL ME THAT THEY CANNOT MAKE IT Talk about loving their job Never again with Bloomex More...
    (Delivery Services)
    Sunny8754765's Picture   Sunny8754765    0 Comments   Comments
  • Fresh Flowers



    I ordered red roses to be delivered to the Royal York hotel in Toronto for my wife on Valentine's Day. When we arrived there were no flowers. I went to my email and found a tracking number. When I followed up I was told they didn't know where the Royal York was despite having the full postal address. Then they tried to blame it on the hotel that they wouldn't accept the flowers. Finally I was told the flowers where taken back to the distribution centre and they would try to deliver them on Feb 15th! You have got to be kidding me! This is the WORST company every -- DO NOT DEAL... More...
    (Shopping, Chain Stores)
    MarkSquire's Picture   MarkSquire    0 Comments   Comments
  • WORST SERVICE EVER!!!



    bought flowers for my wife 2 weeks ago for Valentines Day.. I even had a separate order delivered to the Restaurant. When I arrived home from work @ 4PM on Valentines Day, the flowers had not been delivered. We had a 6:30PM booking for the restaurant so I decided to call Bloomex on both the 1800 and Sydney numbers provided. I finally got through after over an hour wait time only to my surprise the customer support personnel says "hello" and two seconds later hangs up on me. By that time, i figured OK not to panic as we were on schedule for t he restaurant booking. Upon arrival at... More...
    (Miscellaneous)
    ahmedh's Picture   ahmedh    0 Comments   Comments
  • Poor flowers/customer service and many lies



    Received a gift basket for a birthday surprise. All the flowers were dead/in poor condition. Asked for some sort of replacement and they offered a gift basket instead of flowers. Received another poor flower set. Called back again and was told we would receive a gift basket to make up for the poor quality of the flowers x2. Have not received the basket. Called the company and was told they could not help or resolve the issue by a different manager!!!! Awful customer service. Beware!!! More...
    (Shopping, Chain Stores)
    Peoples's Picture   Peoples    0 Comments   Comments
  • BLOOMED LEAVES FLOWERS ON DOORSTEP IN -25 TEMPERATURES!



    I ordered a bouquet of flowers that was supposed to include a vase&card to be delivered that same afternoon as advertised on Bloomex's website. They were not delivered until the next morning left on the step it was -25 outside so the flowers we frozen & they were NOT the flowers I ordered no vase no card! When I contacted Bloomer they said they would redelivery through following Tuesday ... the original order was Wednesday! I asked them to cancel the order & was told the would not credit my credit card but would give me a $25 Bloomer credit. I SPENT $50 ! BLOOMEX STOLE... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Brenn1's Picture   Brenn1    0 Comments   Comments
  • Bloomex SCAM



    If you want to lose your money buying flowers at Bloomex.ca please, go ahead. If you want to be Mocked by customer service ( Matt), please buy flowers from Bloomex.ca If you want to deal with an IGNORANT customer service please contact Bloomex.ca and ask for Matt, feel sorry for you buddy , Bloomex.ca deserve you . I am reporting this to MasterCard for their records, as this site/bussiness is a SCAM More...
    (Delivery Services)
    BloomerSucks's Picture   BloomerSucks    0 Comments   Comments
  • frozen flowers



    was sent flowers from bloomex they left them late at night and they froze. The flowers were for my dads passing. When I called they said they would ship new ones on Friday January 6, 2017. waited all day no flowers. When I called to check on them I was told we don't know when they'll come we'll send an email. It's now 8:oopm no flowers. They were for my dads funeral. Shame on you bloomex the days have been hard enough you suck More...
    (Delivery Services)
    colleenreid58's Picture   colleenreid58    0 Comments   Comments
  • Bloomex - terrible service



    I found bloomex and was super excited about what they had to offer for gift baskets. They offer same day delivery! Awesome! I asked via chat to confirm if same day delivery was available in my specific area and what the cost was. I was told yes and would be delivered this afternoon. I placed my order and paid 19.99 for my same day delivery to my office. I checked the status later in the day and the note says returned to Purolator. I called bloomex and was told it wasn't being delivered until tomorrow because of the area I was in. I told them well my office closes at noon... More...
    (Delivery Services)
    BonnieM's Picture   BonnieM    0 Comments   Comments
  • Bloomex ,worst business representatives ever



    Worst customer service ever , when I complained about flowers not been delivered was told it was on me and then they hung up.WTF ! Phone back and got another rude representative still no flowers but they claim they will investigate. Been 2 weeks no flowers , no refund and numerous rude reps. Will never use again and strongly discourage anyone from using this service and. Company . Should have stayed with local service and mom would have still gotten flowers for birthday . Well she is 81 and who really cares about this at Bloomex. More...
    (Delivery Services)
    MDMolson's Picture   MDMolson    0 Comments   Comments
  • Bloomex worst florist experience ever!



    Guaranteed delivery? It shipped a day late and it is still "in transit" through a parcel company not a florist!!! That is at best 4 days late!!!! Customer service is atrocious: "We are sorry we couldn't find a local florist to fill this order". Really? there are pages of local florist in the phone book. They took my money promptly but so far that all they have done! The DATE it needs to be delivered IS the most important! Please AVOID using Bloomex for all your flower or plants need. More...
    (Delivery Services)
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