Bloomex Support Tickets All Reviews

Bloomex is a Canadian Online Flower Delivery company, offering various floral and gift arrangements throughout Canada and the U.S. via its online computerized system. The Bloomex website acts as a storefront allowing consumers worldwide to place orders online themselves, chat with a live agent or place orders through a 1-800 number. Bloomex has same day delivery to almost any location in Canada, and orders can be placed 24 hours a day. Bloomex has production facilities located in major metropolitan areas such as Toronto, Montreal, Halifax, Winnipeg, Calgary, Ottawa and Vancouver. Bloomex has 2 new divisions, Flowers Wholesale which offers flowers in bulk to the general population and Bloomex Wedding Flowers, where they have wedding consultants to help with wedding flower selections.

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Bloomex Reviews

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  • No Mothers Day Delivery

    On May 10th, I placed an order for delivery on Saturday May 12th and was guaranteed it would be delivered between 12-5. I received a Purolator notice yesterday that said the package was in transit. Very confused, I called Purolator and they advised me it was scheduled for delivery on Tuesday, May 15th. I am very upset and would like to speak with someone about this. My order number is 2223992. I have been trying since last Sunday to get some help from Bloomex and no one is responding to the CHAT line or the email. I have sent emails with an automatic response... More...
    (Delivery Services)
  • Wrong order

    Ordered The "Splendid Spring" bouquet. Discribed as This lovely mix of flowers in soft pastel colours of pink, lavender and yellow is sure to please and flatter any lucky recipient. This pretty bouquet features a blend of graceful blooms such as pink spray roses and alstroemeria, yellow carnations and lavender cushion chrysanthemums. Approximately 9" (W) x 13" (H) I received a bouquet of cheap flowers. 1 yellow and one orange tulip. A couple mishaped red roses and white and purple daisies. No one is answering my emails or the live chat. I have been trying for 4 days!!!!! More...
    (Holiday shopping reviews)
  • delivery

    I was told my flowers were damaged by FED EX and undeliverable when I contact Bloomex via live chat. No notification prior from Bloomex or FED EX.I ever would have known they were not delivered had I not followed up. Bloomex had my money already and neglected to meet their guaranteed delivery slogan as advertised on web site. when I tried to call I was disconnected twice More...
    (Delivery Services)
  • Cheap flowers substituted

    I placed an order earlier today for seven orchids stems. As part of the mother's day special, they were 50% off so the price was $35. I had a coupon for $20 through landmark cinemas, so that covered the delivery fee meaning they were $35 in total. That's a wonderful price for orchids. For 10 tulips, it's terrible. And yet 10 tulips were what was delivered to my mother. The website states that there may be substitutions, but that the flowers substituted will be of equal or greater value. That was definitely NOT the case. I emailed Bloomex the same day the flowers were... More...
  • flowers not delvered

    I ordered flowers online with Bloomex on May 12 for delivery May 13, which I was charged for said delivery $14.99. The flowers never arrived. No note was left on the door to say that anyone had been there with a delivery, and come May 14, actual MOther's Day, the flowers still were not delivered. I have emailed, called and live chatted this company trying to get some answers. The only response I got was from a live chat on the evening of the 14th. They apologized, said Mother's Day is the busiest Day for them, drivers are working hard to deliver all of their orders and to check... More...
    (Delivery Services)
  • Flower Delivery

    My husband and I ordered "Colorful Garden" to be delivered Mothers Day. Order #1712024. We ordered May 10th wanting them to be delivered the 12th and were told they would deliver them that day since Mothers Day would be so busy. We were fine with that. Well, its the 14th and she still hasn't gotten them. Live chat only got us someone telling us that "Mothers Day is very busy, be patient", then "I can do nothing more". That's it. Cant get through on the phone. Starting to think we were stolen from! If you don't get what you pay for, and a... More...
    (Delivery Services)
  • Bloomex Montreal-Worse company in existence!

    I ordered some flowers for Mother’s day 3 days in advance; Bloomex charged my account on the date of the order. As of 9:45 PM on Mother’s day, the flowers were not delivered. I tried getting in touch with Bloomex via Chat, I was told there was nothing they could do and since Mother’s day is a very busy day, and that I should be patient, I was send a link to live a message, when I clicked on the link, I was told that my address has been blacklisted and therefore I was unable to live a message not get back in touch with Chat. My mother is in Ill health and this might be her... More...
    (Mobile Phones)
  • 01614773

    The flowers I ordered arrived on time and y mother liked them. BUT, I ordered 2 balloons and they were not included. Also, them message card I completed online was not included and my mother had no idea who sent the flowers. I was charged $11.98 plus tax for the 2 balloons and want $13.54 credited to my credit card. So far I have called Bloomex twiuce and there is no one at customer service. I tried their "Live ONline Help" but they have no operator available at midday on a Friday. More...
    (Delivery Services)
  • failed delivery

    I ordered flowers for my mom's bday on the Wednesday to come for Friday. When they didn't come I tried calling multiple times at a variety of hours. I eventually decided to chat with your online useless support. I was told that I'd have to wait to hear from a manager who would contact me on the monday (understandable). I asked to be emailed and called (I left my number with the attendant). I was not called or emailed on monday. The flowers eventually came, but I received no discount or refund for the issue. My mother now thinks I'm the worst daughter in the world because... More...
    (Delivery Services)
  • Wrong and Late Flower Delivery

    I recently ordered three dozen long stemmed roses to be delivered on a Saturday for my other half's big party with 50 other professional women. The flowers did not show up on the agreed day, and when the did show up, the day after the party, it was the wrong order and one of the roses was broken. All I want is my credit card credited. I do not want a credit. Please let me know how you wish to resolve this. J More...
    (Delivery Services)
  • Money lost out

    I have already contacted you about this, with a very unsatisfactory response. When you - once again - messed up my order and inexplicably did not send my mother her flowers for Mother's Day, you refunded me an amount which, due to a change in exchange rate, is less than what I originally paid. It's bad enough that you ruined Mother's Day, but I've lost money in the process. This is the last straw in a long list of problems we've had with your company, and by the look of all the negative reviews, I'm not alone. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Flowers

    My children sent me flowers for Mothers Day and requested a delivery date of Sunday May 09/2010 which Bloomex offers.I cam home from work only to find the flowers were outside my apartment door(Friday May 07/2010) and had been there all day.The quality of the flowers were very poor and never did bloom.They were dead in less than a day.I never had the heart to let my three children know.I will most certainly let them know NEVER to use Bloomex services again. More...
    (Delivery Services)
  • worst customer service ever

    I live overseas and sending flowers to my mom for her birthday is pretty important to me and her. My flowers were not only delivered 2 days late but when they arrived they were the wrong order, cheap carnations. I can understand making a mistake. My real problem was how hard it was to get in touch with someone to put the situation right. My mom called for me as I live in an opposite time zone and they had the nerve to tell her it was her fault when I obviously have the order slip in front of me and made no mistakes on address or date. Then finally after 3 days of calling and emailing I... More...
    (Delivery Services)
  • Order

    of all days to make a mother feel shocked ,,,my son in montreal used your services with his hard earned money to make me feel special ...i can not think how my words will come out to describe the disaster i received ...the roses were on their last legs petals falling off three broken and the rest of the flowers wilted with no signs of life can you stay in business and do this to people and customers do you not have any respect More...
    (Delivery Services)
  • Important

    I have been calling continuously, leaving messages, E mailing and no avail since the weekend. I ordered a dozen roses for my daughters 21st birthday on Saturday. The flowers have still not arrived!!! Someone called me once from Bloomex to say the florist left a message. She has received NO messages from a florist. I call her and she always picks up. Bloomex has missed her very important birthday and I am fuming at your lousy service. Someone please call em asap. Rob Hannaford 604-788-5720 More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Confirmation #920023

    The above order (confirmation #920023) was undelivered and based on conversation with one of your customer service reps (Anca)a fresh order was to be delivered on Monday December 7. It is now Tuesday and the flowers have yet to arrive! I have tried calling customer service and leaving messages, but no one has deemed it necessary to reply. I have sent emails outlining my complaint, but again, no reply. I have tried using your live chat, but no operator is ever available (even during the posted times when they should be online). Basically, I have no flowers, no email replies, no phone... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • flowers not delivered as promised

    1. Place order on Saturday Oct 17 requesting delivery to funeral home Sunday Oct 18th 2. Informed by phone that deliveries could not be made Sunday, but they could deliver to the funeral home Saturday between 6-9pm. 3. Received e-mail confirmation of delivery as above. 4. Received 2nd e-mail notification of delivery changed to Monday. 5. Cancelled order Sunday Oct 18 but have not received cancellation verification as promised (for Monday morning) 6. Much difficulty reaching customer service 7. Very upsetting incident. The funeral was Sunday and we had no flowers to represent... More...
    (Online Shopping - Sponsored by AMAZON.COM)

    MY LESS THAN FLATTERING REVIEW DESCRIBES IT ALL , ((( CUT AND PASTE )))) So, this is the story of our dealings with Here goes, We ordered flowers for my mother in law for mother's day on Saturday morning, the day before, on May 9th. I admit, a bit late, so we decide that we would be better off using the 1-888 number, just so we get a confirmation that the flowers are available and they would actually get delivered. The operator tells us that the flowers will be delivered, no problem, for mother's day. BTW, the whole conversation is done in French,... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Bloomex customer service

    My mother spent last week-end for the first time away from her 6 grandchildren as she recently moved to Kingston, 21/2 hours away from her family. Being Mother's day she was extremely upset and very sad so we thought we would cheer her up with a nice plant basket for her new home and for Mother's day. We placed our order at 10:20am Saturday May 9th hoping for same day delivery. We received the confirmation email stating our order was received and that the order was processed and a delivery route had been assigned to it. When the order didn't arrive Saturday, we couldn't... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • 888486

    I order the Mother's Day Bouquet for my mother and paid an extra $13.95 for morning delivery. Not only did she not get her order before 12:00 noon, she got 8 white roses instead. They forgot to put the card with it to even say that it was from my husband and I. There was no greenery with the flowers. I have left two messages and rcv'd no returned calls. When I called the order line with my concerns, she hung up on me. I have never been hung up on as a customer. More...
    (Online Shopping - Sponsored by AMAZON.COM)


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