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Bloomex Complaint - Bloomex Flower Deliveries missing guaranteed dates - paid for but not delivered - mothers day flowers
Bloomex Complaint

Bloomex Complaint

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Bloomex Flower Deliveries missing guaranteed dates - paid for but not delivered - mothers day flowers


3/3 orders in one year that have been late or substituted badly.
2014 - ordered with 2 weeks notice Mothers Day Tea box. They sent a chocolate /candy one which I specifically did not order as she is on a special diet and could not eat any of that. I was only notified about the substitution 3 months later.
2015 - ordered flowers/vase etc for my mother a few weeks in advance to be delivered on the Friday before Mothers Day. Called her on Sunday, nothing arrived. Checked the transit code and it showed the flowers had left on the 8th from Toronto, went to Hamilton then back to Toronto.. and may or may not arrive on Monday the 11th, AFTER mothers Day.
2015 - ordered flowers/vase on the 8th for my step-mother to be delivered on the 9th. Now evening of the 10th and the website does not show anything to have transited, no transit notice or anything.
Tried to call from Australia - got voice mail. Tried on-line chat and got Kieth - I sent him my order info etc and asked about it.. then nothing then he left the chat?!?! I left a message.
I want the flowers delivered and a refund as you missed the Delivery Guarantee.
3 strikes you are out!


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