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Bloomex Complaint - Bloomex - all promises and no satisfaction - Flowers
Bloomex Complaint

Bloomex Complaint


Bloomex - all promises and no satisfaction - Flowers

I wish I had read here first

What a stuff up!!!!!!!!!!!!!!!

I am overseas at present and the Monday before Mothers Day ordered a delivery for the Friday as my mother was going to be out over the weekend. Thought that should be easy - plenty of time for Bloomex to arrange and its not on the busy weekend of mothers day - was I ever wrong

Friday the delivery was not made at all and no one could tell me anything except it was on its way which it was not (it turns out this was B/S) as I later found out the delivery was made on Saturday - its lucky someone was there as they had not planned to be at the address. What possessed these fools not to check first having stuffed up the delivery day was beyond me - but it doesn't stop there - read on.

When I spoke to my Mum she and my sister were surprised about the low quality of the flowers - when I said I ordered a bunch to include 12 roses, Mum advised there were no roses at all and it looked cheap and not what I would do.

I then went back to check with Bloomex but of course no one was there (time difference) so I left an email.

Then I get another email saying my order was changed (I could not see any difference when I looked it up) but the email said that Bloomex would re-deliver.

Fat lot of good that is as my Mother was to be out all Mothers Day and after the fact is just a waste of time. Of course they didn't check with the customer first - just made a universal decision to go ahead and deliver again without reference to me. I rang late Mothers day and you guessed it - no delivery had been made- what a croc.

I have now had another email stating they can redeliver or give a credit but not a refund. Its now with NSW Fair Trading - hopefully common sense will prevail - delivery of the wrong product on the wrong day does not equate to anything

Their website, promises and constant email offerings (I got 6 emails offering me specials for mothers day - funny thing is the only reason they had my email was the order for mothers day) seems to be very impressive - I have since unsubscribed from their email list.

If only their physical service (which is key to this business) matched their digital quality we would all be better off

My recommendation would be to look for another operator - this one is rubbish.

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