Bloomex Complaint

Bloomex Complaint

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Bloomex - terrible service - Sweet Memories Gift Basket x2


I found bloomex and was super excited about what they had to offer for gift baskets. They offer same day delivery! Awesome!

I asked via chat to confirm if same day delivery was available in my specific area and what the cost was. I was told yes and would be delivered this afternoon.

I placed my order and paid 19.99 for my same day delivery to my office. I checked the status later in the day and the note says returned to Purolator.

I called bloomex and was told it wasn't being delivered until tomorrow because of the area I was in. I told them well my office closes at noon tomorrow, can you guarantee it will be delivered before noon? All they can do is request it. called Purolator and there is nothing they can do to ensure it happens.

I asked the service representative to speak to a Manager to get a refund on my purchase as someone on there team screwed up and told me the wrong information. They tell me they will call me back. All they did was update my account saying it will be delivered tomorrow!

that is not what I asked for and has not solved my problem. VERY DISSATISIED!

I have now paid for same day delivery where it is not even an option. I expect a refund.


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