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Bloomex Complaint - *DO NOT* Order From Bloomex
Bloomex Complaint

Bloomex Complaint


*DO NOT* Order From Bloomex

I placed an order on May 11 for flowers that were said to arrive on May 13, a day before Mother's Day. By the time it was May 13, they were still in transit. I can understand delays, especially since it was close to Mother's Day, but their poor customer service is what played a big part in what made the experience terrible.

I tried calling 3 different phone numbers on their website, but every one had the same automated message which tells you to Live Chat for a quick response on their website. I sent 2 messages using Via Chat, and was at #503, so of course I wouldn't get an answer soon. Finally, I found their customer service email and after asking what was going on with the flowers they replied, "Sorry. Your order will arrive on May 15." along with a tracking code from Purolator.

May 15 came. The recipient said that she didn't see anyone come in her shop or drop anything off even though the tracking code said it had arrived. A day later, after investigating, it turns out the mailman slipped into her shop when no one was paying attention, dropped off the package without a word, and left. The recipient saw a brown box in the corner of her shop with the flowers that were now dry and dead from being left overnight without water.

Just a poor experience on Bloomex and Purolator's part... I will never order from them again. I highly recommend you take your business elsewhere too!

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