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Bloomex Complaint - HUGE Disappointment
Bloomex Complaint

Bloomex Complaint

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HUGE Disappointment


Wanted to send a special bouquet of roses to my Girlfriend as a surprise, to let her know how special she was, and Bloomex ruined it. They left the roses on the front step without informing anyone, and it wasn't till the morning after they were found frozen. I called three times during delivery day to ask if they had been delivered, and no one had an answer. It wasn't till the next day that Bloomex informed me they had been left on the front step at 2pm in Canadian Winter. DO NOT TRUST Bloomex, FOR YOUR VALENTINE DELIVERY. To me a ruined delivery/moment is worse than if I had not sent anything at all.


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Comments


BloomexPR says: (4 years ago)
 0
Dear krlib,

We are sincerely sorry to read that the courier left the flowers out front. In the event that there is no response upon knocking or ringing the doorbell, the courier drivers are supposed to make every effort to leave the flowers with a neighbour if possible, but it's possible that particular courier driver overlooked this given the massive amount of deliveries (of all types of parcels) that courier companies make on Valentine's Day. We regret the inconvenience.

Sincerely,
Bloomex




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