Bloomex Complaint

Bloomex Complaint


Missing flowers, gift basket left at door - Bloomex wholesale wedding flowers

I ordered the dozen roses and gourmet basket for my partner for Valentine's Day. Having paid the extra fee and having ordered in advance of the same day deal so it arrives in time for Valentine's days as planned, the gift doesn't arrive but stays in transit from 2pm until the next day at 11:30am. The order was for within the prescribed local areas of the same day delivery deal (Newmarket, which was flashing on the site as one of the areas) and was ordered at 9am (so before the 1pm deadline) so there shouldn't have been any issues with delivering it on time. I contacted agents through the "live" chat, there was no response; I emailed twice with no response; I made several calls, no answer; I left voicemails, still no returned called. When the gift arrived, there were no flowers. And No call was made to the individual to get the gift as instructed, and probably no doorbell was rang because the gift was left at the door and I had to call them to ask them if the gift arrived. All this ruined the surprise and the joy in sending someone a gift. I paid the extra money for nothing. Service sucks, products aren't worth the price either. They were dollar store products jacked up beyond a reasonable price. Sooo wrong!!

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