
Bloomex Complaint






NO CONCERN FOR THE CUSTOMER
Normally, an apology for any inconvenience is the absolute minimum response to a customer's concerns. There was no apology or even acknowledgement of my concerns by management. I did receive an abrupt statement that I had not ordered before the same-day deadline (I had), that the flowers were delivered on time (actually 24 hours late) and that they would refund the same-day premium (two months later, still NO REFUND). If they believe that I ordered too late, they should be apologizing for the inconvenience, frustration and disappointment caused by their staff confirming the same-day delivery date when it was apparently not even possible. If I had known that it wouldn't go through the same day, I would have had it sent to a different address and saved the premium delivery charge. Either way, it was their mistake. If calling within 10 minutes of 1:00 pm is too close to process the order, they should give an earlier time for a cut off for same-day delivery. I sent a second email including copies of the confirmations for same-day delivery. This company appears to have virtually no regard for customer satisfaction at the management level. I never did get a reply to my second email to the company, no apology, no concern, no promised refund. At least the flowers were beautiful.
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