Bloomex Complaint
Reviewed by 
Order 2061108 - Flowers
I ordered flowers for my Mother-In-Law for Mother's Day on May 11th to ensure adequate time for delivery and experienced great on-line ease of selection and processing and thought this was great!
Then on May 13th I was informed vis email that due to them not having a partner in the area that me In-laws reside they would not be able to deliver them for the rate that I paid until the following week with a free upgrade. Being disappointed I agreed and informed my Mom that I indeed did not forget her. Only to receive an email on the 19th informing me that due to a glitch in their system they were unable to deliver the flowers...they offered to refund me or to add an additional upgrade and deliver the flowers the following business day. We today the flowers have STILL not been delivered with two times the upgrade.
I gave this company two great reviews regarding the ease and simple selection and check out system. Now I regret that decision and will not be using them for the next 4 orders I need to place.
They have terrible customer service and I had better response when I left something I did not want in my cart then I have with them not following through on their delivery promise. I would NEVER recommend this company to anyone!
Then on May 13th I was informed vis email that due to them not having a partner in the area that me In-laws reside they would not be able to deliver them for the rate that I paid until the following week with a free upgrade. Being disappointed I agreed and informed my Mom that I indeed did not forget her. Only to receive an email on the 19th informing me that due to a glitch in their system they were unable to deliver the flowers...they offered to refund me or to add an additional upgrade and deliver the flowers the following business day. We today the flowers have STILL not been delivered with two times the upgrade.
I gave this company two great reviews regarding the ease and simple selection and check out system. Now I regret that decision and will not be using them for the next 4 orders I need to place.
They have terrible customer service and I had better response when I left something I did not want in my cart then I have with them not following through on their delivery promise. I would NEVER recommend this company to anyone!
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Review Rating: 1 out of 5
Reviewed By: Booker
Company: Bloomex
Product: Flowers
Date Added: 7 years ago
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