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Bloomex Complaint - Poor customer service and delivery of product - Bloomex Florists
Bloomex Complaint

Bloomex Complaint

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Poor customer service and delivery of product - Bloomex Florists


Ordered flower delivery in morning for a recipient's birthday. Delivery was to be at her office. Advised she would be be there only between 9am and 11:30am. Flowers were delivered to her place of work THE NEXT DAY when she was not there. Paid morning delivery charge premium. Phoned customer service who advised they would only refund the extra $4 for morning delivery. Asked for a full refund of delivery charge since the flowers were delivered only the next day and recipient had to drive 30 minutes back to her place of work to pick them up. Bloomex management advised that the morning delivery is never guaranteed and they would not do anything else about the situation. I will never use this company again since they are not reliable. RP


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