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Bloomex Complaint - Run the other way, fast!! - cut flowers
Bloomex Complaint

Bloomex Complaint


Run the other way, fast!! - cut flowers

I ordered flowers for my friend for the first year anniversary of her husband's death and it went downhill after that...
First they replaced the flowers I ordered with some other flowers (I know this happens and by itself it would not be so bad but all together, not fine)They were delivered a day late and when they were delivered they were all frozen. Talked to Bloomex about this, they expected my girlfriend to hang out at home (she works) so they could come and pick up the dead flowers and then they would decide if they needed replacing. I can't believe that they would expect my friend on the toughest of days to have to deal with yet more because they are incompetent. I will never order flowers from this so called company again.

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LLeslie says: (9 years ago)
Thank you - I found out about you through google and checked your website - I ordered over the phone - the people were very helpful and nice. I liked the confirmation email - it allowed me to notice and phone back and change a small spelling error. My basket was delivered as promised. From the sound of the thank you I received, it was very nice.Thank you. Leslie

Susan1 says: (9 years ago)
delivered within the time frame suggested and flowers were of good quality. thank you

BloomexPR says: (9 years ago)
Dear Maria,

We are very sympathetic to your situation. We have reviewed the details of your order, and apologize for any misunderstandings. Your order was for a location outside of our same day production facility and therefor was sent via overnight courier. We do our best to make our customers aware of our policies by posting them in various locations on our website (please see same day delivery policy), as well as listing them on the email confirmation you received after placing your order.

We do not pick up flowers to assess their quality when a customer is unsatisfied. We ask that a picture of the flowers be sent to us so that we can continue to ensure that our productions are accountable for the flowers they send out. We state that as well in our policies. We also understand that there are circumstances where you are unable to take a picture and email it to us, at which point we resend a fresh new bouquet free of charge to keep our customers happy.

If you would like to resend your flowers to your friend, we are more than happy to accommodate, please send an email to feedback@bloomex.ca to advise us how to proceed.

Again, we thank you for your patronage, and look forward to resolving your issue quickly.

Thank you,

Bloomex Quality Assurance Team

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