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Bloomex Complaint - non-delivery - wrong order - purely premium food basket
Bloomex Complaint

Bloomex Complaint

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non-delivery - wrong order - purely premium food basket


On Dec. 23 I ordered a 'purely premium' gift basket (148.00 incl. delivery and tax) to be delivered to my in-laws in B.
C. on Dec. 24th. On this date I received an e-mail from Bloomex stating the basket had been sucessfully delivered. However, when I spoke to my inlaws it was clear NO basket had been delivered.

I embarked upon a mission to contact someone from bloomex, largely to no avail. I spent hours on the computer and phone over the course of the following 6 days. AT times making contact through their 'live chat' line..but never getting any firm answers. I was constantly told "a mgr. will be contacting you" which never happened.

6 days later I finally received an e-mail notifying me that the basket 'was hung up in canpar'which I assumed to be their delivery system. I was told the basket would be re-sent that day...no apologies, no explanations...no offer of reimbursement of delivery fees.

It was, but we quickly came to realize through my in-laws description that it was nothing like the expensive basket we had ordered. Instead of the 'gourmet cheeses' and other savory items promised, this basket contained a few sweet items such as cookies and chocolates and little more. When I looked on the bloomex website it was clear they had been sent the very cheapest of baskets bloomex has to offer (24.99) considering I had spent 148.00 for a 'gourmet' basket, I was not at all pleased.

Once again, I returned back to the arduous task of attempting communication with a representative from bloomex. I received an e-mail telling me that they had run out of the basket I had ordered, but a similar one of greater value would be sent in it's place if I agreed. I attempted to contact bloomex to agree to this,as I wanted the basket sent ASAP (my x-mas gift was already a week late at this point) but again spent fruitless hours without making contact.

I finally received a phone call at the end of the day saying that their production facility was completely devoid of any of the items for a food basket of the nature I had ordered. I asked for a full refund of my money and was told all they could offer was a credit for the amount.

I explained that I did not want a credit as I planned on never doing business with bloomex again..yes was told this was all their policy would allow. Apparently if I wanted a full refund they would have to go back to my inlaws,and pick up the completely intact basket. I wasnt sure if the basket was still intact and did not want to burden the intended recipients of my gift with such and issue.

When I received an e-mail verifying my credit I realized it was only for the $119.00 for the actual price of the basket...the delivery fee and tax were not included.

I can only speculate how many others were scammed by Bloomex this Christmas. When sending a gift basket, most people likely don't have a dialogue with the recipient as to exactly what the basket contained, therefore it's easy for Bloomex to get away with charging customers for premium baskets and delivering inexpensive food items.

It was quite clear in my case, they ran short of certain items and simply threw whatever they had left into a basket and delivered it, hoping no one would notice the discrepancy in value.


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Comments


JulieM says: (9 years ago)
 0
I found your website and your prompt email responses and updates very good. It compensated for a certain feeling of ""blindness"" one has when ordering flowers o -)!



aaaa says: (10 years ago)
 0
More e-mails..still no response..



aaaa says: (10 years ago)
 0
..and once again..surprise, surprise..my e-mails and phone calls re: this second wrong delivery are simply being ignored..



aaaa says: (10 years ago)
 0
Yes I was issued a credit, but what I really wanted was a refund. After this exhaustive disappointing experince with Bloomex I really dont relish the idea of dealing with this company again. Yes, I was promised that the gourmet basket I originally ordered would be re-sent...and I happily accepted this offer and felt that finally I was receiving some service...But, Once again, my recipients received a skimpy little basket with some stale crackers and cookies and a few chocolates..exactly the same as the basket that had been sent by mistake the first time. It's truly hard to believe after all I went through that this happened again...an exhibition of astonishingly incompetent service.



BloomexPR says: (10 years ago)
 0
Hello Faye,
We have rectified the concerns you had with your order. You were issued a full credit on your account, as well as we resent a new gourmet gift basket free of charge. Due to the higher than normal Christmas volume, your order was accidentally missorted, and you received the wrong product. We have apologized for any inconvenience, and as a token of our appreciation for your patronage, issued you a full credit.

Thank you,
Quality Assurance Team

Bloomex Inc.
http://bloomex.ca
feedback@bloomex.ca




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