Bloomex Support Ticket - Winnipeg

Cheap flowers substituted

Created By: tk3ryluk's Picture tk3ryluk Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 4 months ago Last Updated: 4 months ago
Department: Ordering Department Replies: 1

I placed an order earlier today for seven orchids stems. As part of the mother's day special, they were 50% off so the price was $35. I had a coupon for $20 through landmark cinemas, so that covered the delivery fee meaning they were $35 in total. That's a wonderful price for orchids.

For 10 tulips, it's terrible. And yet 10 tulips were what was delivered to my mother. The website states that there may be substitutions, but that the flowers substituted will be of equal or greater value. That was definitely NOT the case.

I emailed Bloomex the same day the flowers were delivered and received an email in response saying that a customer service agent would be contacting me in 24 hours. That was two days ago.

I am very unhappy. I am requesting a full refund.


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