Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Bloomex Support Ticket - JUST AWFULL SERVICE

Bloomex Support Ticket

JUST AWFULL SERVICE

Created By: mpgirard's Picture mpgirard Last Reply: mpgirard's Picture mpgirard
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 9 years ago
Department: Customer Service Replies: 0

MY LESS THAN FLATTERING REVIEW DESCRIBES IT ALL ,

((( CUT AND PASTE ))))

So, this is the story of our dealings with Bloomex .ca. Here goes,

We ordered flowers for my mother in law for mother's day on Saturday morning, the day before, on May 9th. I admit, a bit late, so we decide that we would be better off using the 1-888 number, just so we get a confirmation that the flowers are available and they would actually get delivered.

The operator tells us that the flowers will be delivered, no problem, for mother's day. BTW, the whole conversation is done in French, our language of business (keep this in mind for the rest of this story ).

Well, we are happy. The whole thing was done in 15 minutes... Until we get an email, at 19:54, same day stating (and this is a quote from the actual email):

" Unfortunately the florist's were completely sold out and were not able to deliver your order for Mother's Day. We will contact you on Monday for shipment of your order, with free delivery for the inconvenience, or in the alternative cancellation if you wish. " (Please note that this was in English, where business so far was conducted in French. Luckily enough we understand English, so the battle goes on...).

From this, I gather that Bloomex will contact un on Monday, and give us the option of accepting the order, or canceling it. Just in case, we reply to the email, stating that, 1) the name of the person who ordered is misspelled, 2) the transaction thus far was conducted in French and we would appreciate if this could continue and , most importantly, we want to cancel the order.

We decide to use Canada411.ca. On Mother's day, 9:00 am sharp, we found a florist close to my mother in law, and ordered flowers. Flowers were delivered by 10:30 and everybody is happy... So far...

Monday rolls around and, when we come back from work we have an email from Bloomex saying that the flowers will be delivered the next day (so much for the alternative cancellation if you wish). Needless to say, I called, try to talk to a human, no luck, I have to leave a message, then I try to use their "live chat" , well, I got a connection once, with Crystal, which ask me the order number number, then drop the connection. I try to get a connection again until I was informed that their offices were closed for the evening. So I leave a message there too.

I tried to cancel the transaction on my credit card (mastercard, National Bank Canada), no luck there either. This may be another Measure up complain for another day...

And this morning (Tuesday, May 12) I got an email telling me the flowers were delivered...

No reply to my voice mail, or my 2 other emails.

Order there if you wish, some people seem to get lucky, but ordering flowers should not be like playing lottery...

Thanks for reading,

Mario


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Bloomex Reviews and Complaints More Bloomex reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Company was claimed This company has partnered with MeasuredUp and uses it to answer your customer questions!
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Bloomex reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team