Created By:	clcore	Last Reply:
Priority Level:	[High]	Status:	[Open]
Created:	7 years ago	Last Updated:	7 years ago
Department:	Customer Service	Replies:	1

I ordered flowers online with Bloomex on May 12 for delivery May 13, which I was charged for said delivery $14.99. The flowers never arrived. No note was left on the door to say that anyone had been there with a delivery, and come May 14, actual MOther's Day, the flowers still were not delivered. I have emailed, called and live chatted this company trying to get some answers. The only response I got was from a live chat on the evening of the 14th. They apologized, said Mother's Day is the busiest Day for them, drivers are working hard to deliver all of their orders and to check with my recipient in the future. I responded,but nothing more was said to me. As of today, he 15th, still no flowers and I still can't get ahold of anyone online chat or on the phone and my email I sent on the 14th at noon has not been responded to other than a generic "give us 24 hours for someone to contact you" So mad with this company and disappointed my mother in law didn't receive our flowers!

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